Latest exposure

Rights Protection Center

Amount resolved within one month(USD)

$906,590

Number of People Resolved

13,299

Hong Kong Hong Kong 2023-02-05 10:48

Resolved

The platform maliciously interferes with user transactions and forcibly closes positions causing customer losses

I have two spot gold trading platform in eXchange short single transaction, a 0.01 hand 1830.78, another hand opening price 0.3 hand 1838.66 buy gold ten data watch 11:23 minutes gold price trend to 1843.16 open mt5 see has been closed out, however 0.01 hand save in, however closed out 0.3 hand gold short single caused a single $135 loss after Now the spot gold price immediately large trend down to as low as 1840.83 I suspect that EaseUS platform malicious intervention to close the transaction to make my account loss

[Object]

easyMarketseasyMarkets

[Amount] $135(USD)

Hong Kong Hong Kong 2023-02-05 10:47

Resolved

At the critical moment, the quotation was stopped maliciously, which ate my profit of 540 US dollars.

at 9:30 p.m. on december 13, 2022, i hold 0.27 lots of gold. when the news was released at 30 minutes an hour, international gold rose by about 20 us dollars in about 1 second. it rose from 1790 to around 1810. since then, it has been consolidating around 1810. my multiple market software confirmed that the price had broken out, and the position was closed at 05 seconds. but" Exness evenly divided 9.01 points" malicious chuck, malicious stop quotation. when the position was successfully closed in 05 seconds, i set my transaction price as the lowest price of that minute at $1790.4. cost me $540. a big international brand actually used software to manipulate customer accounts, complained afterwards, and only replied briefly in a week, system problem, keep the original transaction price, and ignore it later, like fooling a child.

[Object]

ExnessExness

[Amount] $540(USD)

Hong Kong Hong Kong 2023-02-05 09:06

Resolved

serious slippage

The slippage is serious. The customer service said to send an email to solve it. It has been delayed for many days. It’s outrageous that they do not reply

[Object]

ExnessExness

[Amount] $6,000(USD)

Hong Kong Hong Kong 2023-02-05 09:06

Resolved

Open the position at same price, same time, and same currency. My account cannot be operated normally, but my friend's account is ok

My account and several other friends’ accounts open and close positions at the same point, at the same time, and in the same currency. My account cannot operate normally, but the friends’ accounts open and close positions normally, and off quotes are always displayed. the same computer. It takes more than a dozen times to execute successfully

[Object]

ExnessExness

[Amount] $0(USD)

Hong Kong Hong Kong 2023-02-05 09:06

Resolved

Extremely high spreads in non-extreme markets

Gold is 2,000 pips and crude oil is 450 pips. It’s really fraudulent. If you buy it, you will lose 5 points. There is no reminder. With such a high spread, which fool would place an order

[Object]

ExnessExness

[Amount] $30(USD)

Hong Kong Hong Kong 2023-02-05 09:06

Resolved

Is Exness about to absconded?

I am a loyal user of exness for at least five or six years. Recently, I haven't been able to log in to the exness website, so I can't get money. After entering the user name and password, you will be prompted "An error occurred, please try again later." Even if the correct information is entered. Use "Forgot Password" to reset the password. After entering the mailbox, you will still be prompted "Error occurred, please try again later." Since the beginning of this week, the computer terminal MT4 has been 'unable to log in'. Does anyone have the same problem as me?

[Object]

ExnessExness

[Amount] $257(USD)

Hong Kong Hong Kong 2023-02-05 09:06

Resolved

EXNESS bullies customers and does not allow to withdraw

Hello, everyone. I have been refused to pay money on EXNESS for many times, but it was fruitless to contact customer service. EXNESS has never given me a positive reply and treatment, so I can only expose the EXNESS issue. 1、 Event description: I am a new user of EXNESS, and the cash channel is USDT. I paid in December, and the first test deposit was $100, which was very successful. On December 6, the deposit was 25997 dollars, and on December 9, the second deposit was 1001 dollars, which was very smooth. However, all the subsequent payments were refused: 1. On December 13, the $7000 payment was refused. At that time, I opened three multiple gold orders without closing the position. The reason for refusal is the deposit and withdrawal without transaction, which means that I should have transaction volume. 2. So a few days later, I closed my three gold holdings, then traded three more gold holdings, and applied for gold again after closing all positions. We have tried to disburse from $100 to $9000, and all of them have been rejected because of security issues. At present, I am in a loss state, losing more than 7000 to the platform. I didn't make money in EXNESS, and the platform won't let me go! Now I contact the customer service every day, and the customer service's reply is always waiting for the approval of the relevant department. Four days have passed, and the platform still has no comment. The customer service still asked me to wait for the results. Therefore, I can only expose this matter. 2、 My trading style: I made long gold in EXNESS by hand, which is completely formal trading, and belongs to a long-term stable style with low trading frequency and low leverage. 3、 My guess about this incident 1. In combination with foreign exchange group netizens and other online cases, I summarized some characteristics of platform card disbursements: EXNESS platform is not friendly to such users: ① new users+② there is a certain amount of funds (such as more than 10000 dollars in cash)+③ accounts are not active (low-frequency low leverage, long-term positions). 2. The platform previously had an overnight interest free policy to reduce some varieties, which also indicates that the platform encourages high leverage high-frequency trading and does not welcome low leverage long-term customers. Therefore, the platform uses this method to disgust customers, which is very hooligan. 4、 Conclusion: 1. The platform forces new users to swipe the transaction volume; (Old users may have enough transactions, so they are not impressed) 2. The platform uses rogue means to disgust long-term customers, and does not give money or malicious delay.

[Object]

ExnessExness

[Amount] $17,889(USD)

Hong Kong Hong Kong 2023-02-04 11:36

Resolved

The price of opening a position is set at 1739, and the platform will close the position at 1745, so be careful!

My sell order is set at 1735.31, and the stop loss is set at 1739, but the platform closes my position at 1745.04. After asking their customer service, the answer they gave was market fluctuations, and they did not admit that it was a problem with their own platform. If this order is a heavy position, then the loss of 100 pips and will be borne by the customer himself? ridiculous

[Object]

AvaTradeAvaTrade

[Amount] $10(USD)

Malaysia Malaysia 2023-02-04 09:33

Resolved

How to withdraw?

How to withdraw? Because the utility bill is not in my own name, but in my family’s name, how can I withdraw money smoothly? thank you~

[Object]

AvaTradeAvaTrade

[Amount] $248(USD)

Hong Kong Hong Kong 2023-02-04 09:33

Resolved

Serious slippage. The customer service claims that it is normal

Yesterday I placed orders fo GBPNZD at 1.90861 for 5 orders, and then the platform to help me into the single into is 1.89795 bit slippage nearly 1000 points, and yesterday GBPNZD bit directly in the 1.90800 bit, there is no 1.89795 nor which line to this bit, resulting in me into 0.5 received a direct loss of 400 U.S. dollars, hanging a total of 5 single into A total of 5 single into the 3 single, resulting in my loss of 1000 U.S. dollars, your platform slippage a few points I also admitted, you slippage so much directly lead to account loss so much, but also said it is normal, this is not a strike pit people?

[Object]

Forex ClubForex Club

[Amount] $1,000(USD)

Hong Kong Hong Kong 2023-02-04 09:18

Resolved

AvaTrade platform slippage is too serious

On November 23 at 9:30pm, AvaTrade slips so hard for nearly three pips

[Object]

AvaTradeAvaTrade

[Amount] $100(USD)

Hong Kong Hong Kong 2023-01-29 14:47

Resolved

Unable to withdraw money

i'm here XM the trading account (684072) opened by the company global limited began to recharge the us dollar transaction xauusd, and gave various reasons when withdrawing cash, and did not give the money. finally, i paid all the fees as required by them. , said that it is possible to withdraw the money, and it will arrive in the account within 2~3 hours. let me pay attention to check the account status. after 3 hours, it is said that the withdrawal of the gold can only be remitted to your account on 29 days due to the process of processing. pay 25,000 rmb to go through the expedited channel, and the account will arrive in 2~3 hours. later, i asked them to check the reason, and they said that it was because of the christmas holiday, which made the withdrawal impossible, so your withdrawal can only be remitted to your account on the 29th. account number, on december 25, 2022, there was a notice: hello, because the market situation at the end of the year is strong, many users have various problems due to improper operation, resulting in many problems that have not been resolved in time. our company decided to give the account customers with unresolved problems should handle withdrawals and withdrawals. try to consider the customer's starting point. if you need to handle it, you can add our company's withdrawal specialist. let me be the withdrawal commissioner first. on december 26, 2022, i will be the withdrawal commissioner first. , they said that the foreign exchange account was frozen due to money laundering by the china banking and insurance regulatory commission bureau, and they needed to contact each customer to implement it. the result was to open the voice sharing through qq voice, first open wechat and search the china banking and insurance regulatory commission bureau’s attention official account, let me open the bank the card transfer record, he can see every step of my operation through voice sharing, and asked me to send a screenshot to the customer service in the official account of the china banking and insurance regulatory commission. then i received an email, and it turned out that he personally sent it in the name of the china banking and insurance regulatory commission, saying that my account was a high-risk account, and asked me to pre-deposit 100,000 to remove the risk. i said i don’t have so much money, he said that he could pay me the money in advance, and asked me how much money i had in the card. he started to ask me to find a micro-loan on wechat. i said no loan, but he said that you just need to check the loan amount. i entered the password, and i thought bad yes, i quickly transferred the money from my card to my friend’s card, and he saw my password. only then did i know that they have been doing fraud and have no intention of giving money at all.

[Object]

XMXM

[Amount] $385,973(USD)

Hong Kong Hong Kong 2023-01-26 15:47

Resolved

FXCM does not withdraw. The previous withdrawal can arrive about 20 minutes. I withdraw in the morning this time, but have not received the withdrawal till 5 PM!!! They do not withdraw

FXCM does not withdraw. The previous withdrawal can arrive about 20 minutes. I withdraw in the morning this time, but have not received the withdrawal till 5 PM!!! They do not withdraw!!! Make difficulties to customer. Do not join FXCM

[Object]

FXCMFXCM

[Amount] $1,420(USD)

Hong Kong Hong Kong 2023-01-26 15:47

Resolved

The slippage is too serious

I set stop loss at 1796, but it stops at 1789!!! So gross. I lost more than half money in my account!!!

[Object]

IC MarketsIC Markets

[Amount] $160(USD)

Hong Kong Hong Kong 2023-01-26 09:47

Resolved

Slippage causes a huge loss

For the two EURSGD orders in the picture below, the difference between the actual transaction price and my stop loss price is huge, 300 points more, the slippage is serious, and depending on the trend, no other brokers have such an IC, so I put the comparison trend in the picture below, ic was suspected of intentionally sweeping the stop loss point and demanded compensation.

[Object]

IC MarketsIC Markets

[Amount] $110(USD)

Hong Kong Hong Kong 2023-01-26 09:47

Resolved

Platform steals profits

After the account fund is increased, the platform steals profits, and the order will automatically add 0.2-0.4. The the position will be closed at the moment when the profit is the least. I have responded to the platform.But I have not received any feedback until now. I closed the position with more than eight lots. , I lost more than 1,300 in the end, and I didn’t get the purchase price after closing the position. How could I lose money after closing the position?

[Object]

IEXSIEXS

[Amount] $1,394(USD)

 Taiwan Taiwan 2023-01-26 09:47

Resolved

Unable to withdraw

One month ago (early November 2022), I opened an account and deposited funds through the line claiming to be "SST". During this period, I followed Chen Jingren and Zhang Yunjia to operate online, and the profit rate was nearly 100%. Later, my assistant Pan Xiyi issued instructions through line messages. The profit rate is also close to 100%. The period lasted less than a month. On 11/28, the assistant Pan Xiyi suddenly notified the settlement at the end of the month, and the profit share of 44,500_USD must be paid, otherwise the funds in the platform will not be withdrawn... At this moment, I realized that I had fallen into a fraud! Paying the share again is "meat buns beat dogs". Therefore, when I tried to withdraw, it always showed "Pending". Until today, the withdrawal page has been unable to log in! The operating platform also shows "account is invalid"

[Object]

BDGBDG

[Amount] $122,678(USD)

Hong Kong Hong Kong 2023-01-26 09:47

Resolved

Malicious slippage

Malicious slippage. Report to platofrm and see the response(in sceenshot). I recommend others leave this platform.

[Object]

GMIGMI

[Amount] $2,512(USD)

Singapore Singapore 2023-01-25 15:47

Resolved

Want to become a fraud platform like Oanda? It it used to be No.1 in credibility? Slippage like this?

It just has a severe slippage. It is totally a scam for the order of 4 dollars. I clearly set stop loss at 1784, how can you close it at 1787? Do other people lose more?

[Object]

XMXM

[Amount] $4(USD)

Hong Kong Hong Kong 2023-01-25 15:17

Resolved

Forex.com arbitrarily closes position for customer

My account has 258 dollars. I bought one lot of crude oil for more than 80 dollars and lost 170 dollars at that moment. The account still has 90 dollars. Forex.com arbitrarily close the position and said that it is liquidated. I still have 90 dollars in my account. How can it liquidate? Forex.com arbitrarily close the position. Require to compensate my loss

[Object]

FOREX.comFOREX.com

[Amount] $170(USD)

$906,590

Amount resolved within one month(USD)

$49,236,053

Accumulative Amount Resolved(USD)

13,299

Number of People Resolved

31 day/case

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