Amount resolved within one month(USD)
$645,470
Number of People Resolved
14,620
MEIYUAN
5 identical orders with the same stop loss setup, 3 were stopped early and lost $29, while 2 made a profit of $262
At 23:00 on January 30, 2024, there were 5 identical orders with the same stop loss, and 3 of them were stopped in advance (the stop loss was set at 2048.93, but the platform gave the closing price of 2048.43, a difference of 50), resulting in a loss of $29, while the other 2 made a profit of $262. The chart shows that the highest buying price at 23:00 that day was only 2048.05, which means it was 0.87 US dollars away from my stop loss point. After contacting the customer service, I received an email reply saying that slippage occurred due to the release of data. If slippage occurred as the platform said, That has to be close to or exceed my stop loss price of 2048.93. How could it be even at the price of 2048.43? Let’s talk about my other two stop loss positions that are the same (these two stop loss positions in the picture were also set at 2048.93 before, and later they were set stop-limit due to making profit.) Why didn't the software slippage trigger the liquidation? The platform excuses itself by saying that there is no background control and everything is executed by MT4 software. Then please explain why the software only executes 3 orders with 5 identical stop loss levels, but misses the other 2 orders? I want a reasonable explanation.
XM
Chia Ying
My account cannot withdraw funds or trade. The account cannot be transferred internally, and the cryptocurrency wallet cannot withdraw funds.
I contacted customer service but got no solution. He kept asking me to wait but there was no follow-up. The trading account is locked, so transactions and withdrawals cannot be made.
Exness
DINGKE
The market is lagging, the position is not allowed to be closed, and the customer service does not reply to the message.
When encountering market conditions, they will not allow you to close positions, and your stop loss will also be cleared at a price that do not appear.
Exness
JINWANYUESEZHENMEI
FOREX background operation can not deposit, resulting in a loss of 2000 U.S. dollars in the account!
FOREX background can not recharge the margin, from the daytime to try to the evening, has not been able to recharge, the customer service said to solve the problem has not been solved, but also can not tell the reason, resulting in a loss of 2000 U.S. dollars in my account!
FOREX.com
copnewboy
Deposit and withdrawal fraud
On December 5, 2023, I deposited US$1,000, paid RMB 7,364, and the exchange rate was 7.364. I applied for a withdrawal of US$970.88 on December 7, 2023, and on December 8, the account received 6,893 yuan, and the exchange rate was 7.1. The highest USDCNH exchange rate was 7.17 on December 5, and the lowest was 7.15 on the 7th and 8th. First, does FOREX regard itself as a central bank and decide the exchange rate on its own? Second, the exchange rate is calculated to three decimal places when depositing money, and the exchange rate is directly erased to zero when withdrawing money. FOREX is a typical scam, please don’t be fooled.
FOREX.com
vHEJIUNIJIUBIE
The withdrawal has not been received.
My two withdrawal requests, one for $50 and the other for $195, have never been received.
FOREX.com
BUDE
Exness. Two accounts under the same platform at the same time and with different positions were maliciously liquidated more than once.
Exness. Two accounts under the same platform at the same time and with different positions were maliciously liquidated more than once.
Exness
FX3703780014
FXTM deliberately made excuses not to withdraw money
I found the official website of FXTM in November 2023 and opened a cent account. I deposited 100 US dollars and traded for 3 months. The net value of the account was 114 US dollars. In early February 2024, FXTM sent an email saying that it would close the cent account, I had to withdraw money. But when withdrawing money, FXTM insisted that I need to provide all my work experience from 2006 to 2024 this year to prove that I am the account holder. I have been freelancing since I resigned in 2016. When I opened the account, the work status I filled in was "employed." Since I could only provide my work experience from 2006 to 2016, I could not provide my work experience after 2016. Then FXTM used this as an excuse, saying that it could not prove that I was the account owner, and then refused to withdraw money.
FXTM
JIFENGYIYOUGUITU
Unable to close position
It suddenly became impossible to close the position during normal trading at the opening of Monday. You can modify the stop loss, but after the modification, the order cannot be placed, and the stop loss slipped 6 pips.
Exness
JIXINGGAOZHAO4247
Unable to withdraw
No money can be withdrawn from this black platform. Liar. Don’t trust this platform anymore.
TMGM
FX4229163003
The money earned is directly deducted, so you can only lose money but not make money.
All money earned is directly erased, as long as it is money earned. This platform can only make losses but not profits.
Windsor Brokers
LIUFEI95128
Platform salesperson did false propaganda! Guide me to using an escrow account to custody my trades! Liquidation! Trader contact information is now out of service! No one is responsible!
Platform salesperson did false propaganda! Guide me to using an escrow account to custody my trades! Liquidation! Trader contact information is now out of service! No one is responsible! The salesman doesn’t care anymore! I hope the platform will be in charge of this matter! Ask the salesperson to tell me the trader’s new contact information to solve this matter!
TMGM
QINLANG
I cannot withdraw money if I made a profit
I was deceived by the EC platform. I have personal experience. I deposited 10,000 US dollars and won 14,000 US dollars. The total account balance is about 33,000 US dollars. The first time I made a withdrawal of 6,800 US dollars, I was told that it was a poisonous traffic order, so my account backend was closed directly, and I couldn’t log into my account.
Ec Markets
xuka
The price of gold is unstable, causing us to lose
Why on March 21, gold on all exchanges could reach 2220 but only exness couldn't? I should have hit TP but I couldn't, causing me to lose more than $500.
Exness
Fffff031
No withdrawal, accounts were frozen
I trade in cxm, and my friend and I have a total of 12 numbers. After trading for a few days, all of our accounts were suddenly locked on Sunday and the balances were reset to zero. They also said that commissions were maliciously used on our account, and not only were profits not given, but the principal was not refunded. Each account has a deposit of $5,000. The maximum withdrawal amount was 2,000 US dollars, and there are accounts that have not withdrawn a single cent, and all the principal has not been refunded. It is a black platform, and now they are planning to call the police. Evidence is as follows:
CXM Trading
kk5556
Violent fluctuations, false fluctuations
I have looked at many mt4 terminals but this is not the case. Is this exness deliberately creating large fluctuations to hit the customer's stop loss? Looking at the pictures, they are all 1h charts, and the last one is exness.
Exness
HAOYUNGE
mt4 standard account automatically opens a position
This morning I opened the market and took a look. All the gold orders in my hand were short. Then I went to play with my mobile phone. When I looked again, I found it inexplicably opened a long order. I definitely didn’t open the position myself, and there was no accidental touch. There is no EA on the computer, and the following signal does not open a long order. This is already the fifth time. The first three times I thought it was because I accidentally opened a position or my password was leaked, and I even changed my password. This time today it was definitely not me doing it. When I asked the official, they said that I placed the order myself because of the IP address. I swear to God that it is definitely their problem. This is a scam platform.
Exness
kahar13699900103
Proof provided but still can't fucking withdrawal
It's just a scam paltform, without service support, many excuses and no withdrawal. How could such a platform be rated so good? I really don't know.
Exness
XUEGUI
Severe slippage
The slippage problem is serious, and I don’t agree with the customer service’s reason given in the email. When the price fluctuates to 2051 and the stop loss is triggered, the position closing should be calculated around this price. It cannot stop loss at this price. It is the fault of the platform. If the price jumps directly to 2054, and there are no other quotes such as 2051 in the middle, then I can accept the result of this gap slippage. However, according to the price tick history provided by the platform website, there is a corresponding price. Due to the delay in the execution of the order, the transaction was not executed at the triggering stop loss price.
Exness
Zx929
February 13 more than 160 spread orders were liquidated.
Ridiculous. At 9:30 pm on February 13, the gold order was liquidated at 2033.26. The highest gold price was only 2031.67. More than 160 points spread in such a small data market, nonsense.
WeTrade
$645,470
Amount resolved within one month(USD)
$61,185,058
Accumulative Amount Resolved(USD)
14,620
Number of People Resolved
31 day/case
Processing Speed