Rights Protection Center

YQ87770

3-5 years

The stop-loss is far from the actual market price, and the platform has not provided any explanation.

Zack426

Within 1 year

I have traded on the Exness platform and recommended dozens of friends to trade on your platform, with total losses exceeding one hundred thousand US dollars. I have never earned a penny myself; I purely introduced customers. Now, under the premise of significant losses by customers, the platform has maliciously implemented risk control measures, slippage, prohibited transfers, restricted deposits and withdrawals, closed quotes, and banned setting stop-loss and take-profit orders. These malicious operations have led to extreme dissatisfaction among many customers, and no one has come forward to negotiate or handle these issues. Several customers are now preparing to jointly file a legal case. Everyone knows your platform operates purely on positions and is a betting exchange; there's no need to be so harsh on customers. Customers uniting to file a case and spreading complaints everywhere severely damages the platform's reputation and causes me a lot of trouble. I hope someone will come forward to handle this properly. If the platform finds an issue with the customer's trading method, it should expel the customer rather than causing significant losses through malicious operations. Recently, three special areas with account numbers 85151875, 85151911, and 9398031 have deposited over thirteen thousand US dollars combined. Due to trading restrictions imposed in recent days, deposits were unsuccessful, transfers were restricted, and slippage occurred. Additionally, both payment channels—Mypay and Chippay—experienced two consecutive hours without processing deposit orders. Moreover, contacting customer service from midnight nearly until noon resulted in sixteen unanswered calls, leading to my personal loss of over seven thousand US dollars. Many customers are involved; I hope the platform will handle this properly. Please address this issue promptly and contact me once these individuals are dealt with appropriately.

悟道80675

3-5 years

They forced a liquidation despite having sufficient margin and also automatically placed reverse orders. The customer service has not been responsive properly and they refuse to refund the money to the clients.

畫個圈圈⭕️

Within 1 year

After paying the dividend on December 7, the cash withdrawal was refused. On December 8, the cash withdrawal was refused. It was said that the capital account was frozen (the reason was suspected of involving money laundering). The corresponding deposit was immediately withdrawn from the account. The second supervisory bureau investigation confirmed that the account was empty. Money laundering activities can be withdrawn (about 1-3 months). Yesterday, December 20, AdenMarkets Doo Manager Lin said that cash withdrawals can be made. The capital account confirmed that there is no money laundering activity involved (now a deposit of 15% is required. It can be withdrawn. Do you know why even if you restore your account, you still need to pay a deposit before you can withdraw it?

儒雅的悟空

3-5 years

The GBP short order price did not reach 1.2528. The data at 8:30 at that time had little impact. He said that based on the market data, the spreads were enlarged and reached the 20% position closing position. I did not accept it.

必赢达人

Within 1 year

I have two accounts on the XM platform, 68209363 and 68371734, with a total profit of about 10,000 US dollars. I haven't been able to withdraw, and the official hasn't responded to the email. Other losing accounts are fine. Once profits are made, withdrawals will not be made for various reasons. It is an unscrupulous platform that deceives domestic investors. I hope the media will come forward to solve it as soon as possible.

Harmon

Within 1 year

I shorted USDJYP on February 14th. During the downward trend, I wanted to hold the position for two more days, but after being unable to connect to the server for half a day, I closed the position on my mobile phone on the 15th. On February 16, I received an email notification saying that overnight fees were waived for abuse and that I would not be able to withdraw money that night. On February 20, the platform adjusted itself and said it would start charging overnight fees. I contacted customer service on February 21st and said that a total of more than 7,000 US dollars including all fees for previous transactions would be deducted. I also want to report on the issue of server disconnection.

天真115

1-2 years

The withdrawal requested last Friday has not yet arrived. Now the account cannot be traded. I have been unable to trade since I woke up in the morning. I cannot log in to the account. When I contacted the manager, he did not reply to me.

刘永鸿~GFH7687

3-5 years

Unable to withdraw money, please return my principal. Orfinex is a big scam company.

FX1358088806

Within 1 year

After the withdrawal was approved, it never arrived, so I emailed to inquire. I was asked to log in to the client to check the reason, but my trading account was disabled and I couldn't log in.

FX1177796059

1-2 years

It couldn't move a little on the NFP market. Rubbish platform!

C177

3-5 years

Trades that should have been profitable ended up in losses. I demand compensation for these losses, please respond as soon as possible!!! On June 4, 2024, 10:17 p.m. to 10:22 p.m. Beijing time, within five minutes, I manually placed 5 trading orders, all on XAUUSD. During this period, the closing prices were completely different from the actual candlestick trend prices at that time, resulting in very serious closing anomalies that turned what should have been profitable trades into losses. Since then, I have been unable to contact official customer service and am demanding compensation for the losses…

FX1644175842

Within 1 year

Doo Prime's imam system calculation is correct, but Doo Prime's manual calculation is very unreasonable. The sub-account enters the main account of the imam group to trade. Now the main account is liquidated, and the sub-accounts bear the risks brought by the main account. Some accounts are liquidated and have negative balances, some accounts still have balances, and some accounts are still profitable. This is sufficient to reflect the risks and benefits associated with each account's transactions. Each account has a clear profit and loss ratio. There is no problem with imam system accounting. The problem is that the Depu platform artificially operates the backend and customer funds, allowing customers with rich accounts to compensate customers whose positions were liquidated. This is an illegal act.

FX2508073351

1-2 years

They maliciously liquidated my account and refused to compensate me. This is a black platform. The quotation that mt4 does not have, their platform manually pulled the K line to liquidate my account, and they did not compensate me.

往事如风4124

Within 1 year

ETO will not withdraw money when it makes a profit, saying that I am operating illegally. The salesperson told me that the platform said that my two accounts were used for hedging and arbitrage. What is this called hedging arbitrage? If I lose money, my order is normal. If I make money, I will be said to have violated the rules.

aloha17627

3-5 years

I was trading normally on the platform, but they closed my account and required me to provide a video of my passport holding my hand within three days before I could withdraw money. It was impossible to apply for a passport within three days.

小明不小

1-2 years

The platform is too shameless. It uses the account opening bonus to fraudulently open an account. It does not allow withdrawals after profits are made. Everyone in our group was refused to withdraw money for the same reason.

岁月1922

1-2 years

The ETO platform only allows customers to lose money and not make money. Making money is a violation of regulations. And the quotation is different from other platforms. It is completely Ponzi scheme, manually changing the candlestick line.

FX1231313758

Within 1 year

I deposited 500USD and traded normally. So far, I have not made any profit and lost more than 200USD. I need money and want to withdraw the remaining funds in my account. The withdrawal was rejected and the account was deleted. Now I can’t log in to the website. There is no notification or email. When I asked the customer service, they told me that I violated the rules. If the user made a profit, you don’t want to give money and make up reasons to say it’s a violation, I can understand. But I violated the rules if I lost money? Since losing money is also a violation, return my principal of 500 USD to me. Black platform. The market is destroyed by these unscrupulous bosses. I asked the customer service to show the evidence of violation, but they just replied like a robot. Everyone, don’t come to trade here. They even want to take away 200 USD, stay away quickly.

qiaoqiao

1-2 years

Hello, I am a client on the EC platform. On April 29, 2024, while shorting GBP/JPY, my position was closed at a quote that never actually occurred. That morning, the highest price of GBP/JPY reached 200.541, but my order was closed at 201.119, resulting in significant losses for me. I have communicated this issue with the platform, but they have ignored me up to now. Their explanation is unreasonable; they claim it was due to the platform's spread causing a forced liquidation. Even if the spread was stretched, it should still be within the range of actual market quotes. The highest quote that day was 200.541, yet my order was closed at 201.119. The platform's spread is 13 pips; how can they justify stretching it to 578 pips? This explanation is irrational, and even the account manager agrees that the company's explanation does not make sense. Currently, the account manager has communicated with senior management who refuse to address this issue. This is irresponsible and unaccountable behavior. Even their own employees find it indefensible. No leader has addressed this matter yet. If it were reasonable, I would accept my losses. However, the quote for GBP/JPY did not exist; my order was closed at a nonexistent quote. I cannot accept these losses. How is your behavior different from that of a scam platform? You arbitrarily report prices and close client orders, transferring client money into your platform’s hands. Is there no one who can address this matter?