Mediation Center

FX1287818132

Within 1 year

As a long-time Ex user, it’s been like this for years—whenever there’s a market move and I should have deposited funds, I didn’t, which led to multiple margin calls. It’s really disheartening.

FX4915607512

Within 1 year

Figure 1 shows the net worth at the time I was preparing to close the position. The price was stuck before I closed the position—it didn’t move at all. I’m not asking for a specific amount of compensation, and I won’t accept any excuses. I demand compensation for the losses that shouldn’t have incurred.

private*ghost

6-10 years

I only trade gold. Since depositing funds in August 2026, IC has had negative slippage on every single trade. Even during normal market conditions, slippage ranges from $1 to $3 in both directions, with the largest recorded slippage reaching 7. During extreme market conditions like the Non-Farm Payrolls report, they even went so far as to directly delete my hedging orders, resulting in a margin call. There are also many other minor issues, such as failing to close positions when the take-profit level is reached or closing positions before the stop-loss level is hit. I really don’t know how they’ve managed to grow this big or how they’ve gotten so many users with zero negative reviews. I’m here to give them one—please stay away from them!

鯤鵬展翅九萬里

Within 1 year

Exposing the IC platform: I have open positions in my account. A few hours ago, I deposited USDT, but the funds still haven’t been credited. On-chain hash queries show the transaction was successful, but the platform hasn’t credited the funds. It’s been 10 days now, and the platform claims the deposited funds will be refunded via the original payment method—but the refund has never arrived! Please be cautious, experienced traders on IC! I’ve been using IC for 4–5 years, and this is the first time I’ve encountered this situation! If you can’t afford to lose, don’t run this platform! I can provide everyone with the deposit time and liquidation time! They’re deliberately not crediting the deposit and refusing to allow margin top-ups!

FX8488491842

Within 1 year

I opened an account and deposited funds on this platform on September 3. On September 4, during the non-farm payrolls report, I made a profit of $2,300 and requested a withdrawal. The withdrawal was denied on the grounds that I had violated the rules, and my profits were deducted.

FX2225951088

Within 1 year

I registered for the competition and placed in the top three in the Standard Division. On the afternoon of August 8, I attended the awards ceremony hosted by Dunlan at the Wuhan Shimao Hilton Hotel. I received my certificate and trophy on-site. However, the prize money was not paid in cash. Staff at the event said I would have to wait for the platform to provide the winners with trading accounts (it was later confirmed that this prize differed from the tens of thousands of dollars advertised for the competition; I had assumed the funds could be withdrawn directly since the posters did not mention any restrictions, but it was only revealed at the awards ceremony that the accounts contained credit funds—meant for trading only, not for withdrawal). The most critical issue, however, is that a month has now passed, and I still haven’t received the prize money. I was supposed to receive $20,000, but to this day, I still haven’t received the prize funds in my account. Throughout this time, I’ve been contacting the organizer, Dunlan, about the prize money. Dunlan explained that they’ve been in constant communication with the Wetrade and RKX platforms. It was confirmed through these discussions that, apart from the platforms corresponding to these two categories—which have not disbursed the prizes—the other two categories, including AIMS and other platforms, have all distributed their prize money. After nearly a month of communication via WeChat and phone calls, I’ve reached my limit. The competition ended so long ago, and even though I won second prize in the trading category, the prize money has still not been paid out. The organizer provided the platforms with the winners’ phone numbers and email addresses long ago. During this time, the organizer also claimed that the platform had contacted me, but I have not received any calls from the Wetrade or friend requests on WeChat. I haven’t received any emails either. So much time has passed—it’s been over a month since the awards ceremony—yet when I ask the organizers now, they still say the same thing: they’re “communicating with the platform.” Is the platform simply stalling, or what’s really going on? The competition ended long ago, and the awards ceremony concluded ages ago, but there’s still no word on the prize money.

FX4282653043

Within 1 year

XM closed my account for violating relevant terms and conditions, without any relevant explanation or evidence, directly closed the account, causing me to be unable to trade normally

Ye Z

Within 1 year

Withdrawal not given

baihe9008

3-5 years

On the evening of April 7th, when I was trading, my account balance was insufficient. When I tried to add margin, they initially said the bank had closed down. Why would a closed bank transfer funds to me? Multiple attempts failed; wasn't this interfering with margin calls? The next day, I still couldn't add margin. The customer service explained that my amount was too large, and previous transactions with the same amount had been approved. In short, this time I couldn't add margin and lost approximately $580. What angers me recently is that their data is frequently inaccurate, causing me significant losses. I feel this is misleading and fraudulent. Please help me resolve this. Thank you.

FX2049394427

Within 1 year

TMGM emailed me saying I manipulated the market and my account was suspended. I opened the account in mid-May, deposited 70,000 USDT in just half a month, and made a profit of 30,000 USDT, totaling 100,000 USDT. After only a few trades and making profits, they stopped allowing me to log in and withdraw funds. I can't contact the account manager for half a day and there's been no solution. I can't log in to my official website account or my MT5 account. Are they starting to harvest my losses now? Are they just robbing me?!

FX2328093780

Within 1 year

The slippage on the TMGM platform between 5:00 and 6:00 Beijing time is huge and triggers my stop-loss every time, with the highest abnormal spread reaching 43.7 pips, although it is during the daily server settlement time, I believe this is not due to a lack of normal market liquidity, but rather the platform's backend system algorithm causing my stop-loss to be triggered, compared to other mainstream platforms, the spread is nearly 10 times wider, even one of my orders was forcibly triggered when the platform's candlestick was far from my stop-loss level, which is very unreasonable, the customer service email reply only provided me with the platform's internal server logs, not the true clearing and matching logs of the liquidity provider, I demand that the platform compensate me for the costs I incurred

Jessie4517

3-5 years

GTC platform has severe slippage, does not handle it, clearly profitable orders become losses, poor trading environment, false advertising

FX8310988802

Within 1 year

The position cannot be closed, and eventually automatically closes at a position without a market price, causing profit to turn into loss.

FX1438523822

Within 1 year

This is already the third time they intentionally caused disconnection and lag. I have been observing for several days. Running EA on the same four accounts, there is always one that disconnects and doesn't move, causing lag and slippage. Yesterday morning, the long position got stuck and didn't move, and today it happened again, causing my account to blow up. My other accounts are fine, and the network is also fine. It only happens when my floating loss is large, they intentionally operate to cause my liquidation. I have observed the same four accounts for several days, it's like they manipulate behind the scenes based on my profits. Either today this account gets stuck or another. Disconnect the network and don't move, let's see what the normal status of others is at the same time?

?施文?????

1-2 years

Severe slippage, chuck + severe slippage, some market makers are targeting...

FX2291174632

1-2 years

On July 3, 2026, I traded XAUUSD on the GTCFX platform. Due to severe server lag, my closing order was delayed by 139 seconds, preventing me from stopping my losses in time and ultimately resulting in a margin call and a loss of approximately $600. I have retrieved the complete MT5 system log, which clearly records: 09:08:43.951 Trades '51131628': market sell 0.02 XAUUSD ... placed for execution in 139190.149 ms. (139 milliseconds = 139 seconds = 2 minutes and 19 seconds). In comparison, the opening and execution of my position on the same day only took 191 milliseconds (placed for execution in 191.202 ms), proving that the network was normal and the delay was entirely due to internal processing by the platform's server. Platform Response: I have formally complained to the GTCFX platform, but they refused to compensate me, claiming it was unrelated to the platform. Request: I demand that the GTCFX platform compensate me for the $600 loss caused by the server delay.

FX5977083282

1-2 years

Global erroneously froze my trading account (ID: 351750585) and withheld $80.29 in funds that I legitimately own. They accused me of initiating a chargeback through my bank, which is completely false and baseless. I am a retail trader conducting genuine trades with my own funds. To prove my innocence, I have provided XM support with my official bank passbook statement, which clearly shows my name, Meghla Biswas, and proves that I never initiated any chargeback or dispute. However, Global continues to fob me off with the same generic automated replies and refuses to release my funds. They are using these false accusations to steal customers' funds. I ask FPA to investigate this matter.

一一一。

1-2 years

Why won't you allow withdrawals, why is it so difficult to withdraw?

闹腾

6-10 years

I opened an account and traded on this platform and was found to have violated the rules. I have been replying to emails as they requested for over a month now, and they still haven't refunded my principal! I replied on July 27, resubmitted again on August 12, and even re-recorded a video. Another month has passed. I contacted online customer service, and online customer service just said to contact the account manager. Every few days I asked the account manager, and the account manager actively replied and urged them. But the relevant department did not reply. Now even the account manager says they are annoyed, and no longer replies to messages!

。。。

3-5 years

After receiving confirmation from the salesperson that placing orders before data releases to gamble on market movements wouldn't be against the rules, I deposited $110 and used leverage to profit $2600. After making the profit, the salesperson asked me to withdraw it, but the profit was deducted the next day. After being asked to complete KYC (Know Your Customer) procedures, they stopped replying to my emails. Because I know that many platforms consider using leverage to gamble on market movements before data releases a violation, I only deposited funds and started trading after confirming with the salesperson. Therefore, I did not intentionally violate the rules. After repeated unsuccessful attempts to communicate, I chose to file a complaint and report it to the police; the process is proceeding normally. I hope everyone stays away from this broker.