Amount resolved within one month(USD)
$699,365
Number of People Resolved
14,637
WAIHUIJIAOYIXIAOBAIYU
Scam, forced liquidation
My stop loss hasn't been hit yet. But he directly forced me to close the position, causing me to suffer serious losses and apply for compensation, but to no avail. It’s just a profiteer.
Ec Markets
JIUYUEDEHAI
FXTM. I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.
I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.
FXTM
YUSAIRUI
The platform waives overnight interest and waits until Wednesday to charge it intentionally.
It is obviously a premium account and exempts overnight interest. However, since there was data from the US last night, I was afraid of being liquidated, so I locked up the position and made a lot of long orders. However, the platform sent an email at 5:54 a.m. on February 22, Beijing time, notifying me that it would charge overnight interest. At that time, the market was closed and can’t close the position closing. Then at 6 o'clock, it charged me three times the overnight interest. Knowing that there was 3 times the overnight interest on Wednesday, it waited until the market closed before sending an email saying that it would charge interest, and there was no overnight interest for short orders on the platform. You charge me for long orders, but why don't you pay me for short orders?
Exness
KalenQIUZHIKAI
I can't withdraw $1500.
On March 6th, I withdrew $1500, due to provide a wrong second class card (second class card daily limit of 10,000 yuan), remittance did not success, but the system showed the withdrawal was done in less than 5 minutes. I did not receive the money, I use this platform for 7 or 8 years. If the account was wrong, the money did not remit. The system would show a withdrawal failure and the money was back to the trading account. But this time, I didn’t receive the money, that system shows withdraw success. Then I contacted customer service, at first they said the problem would be solved in one or two days. Now it’s been a week, still let me wait. Every time I contact customer service, they said the finance was processing. I send a message to the customer service and got no response. The first screenshot is the withdraw order, the second screenshot is the bank card to the receipt of funds records, the third picture is the beginning of the customer service to deal with progress.
Exness
FX8499520533
Withdrawal has not been processed for more than 24 hours.
Withdrawal has not been processed for more than 24 hours. I also tried to contacted customer service but could not find anyone.
Exness
YANGWANGXINGKONG1825
False prices, leading to losses!
The false price resulted in a loss of 1,000 USD, and the customer service did not reply. On February 19, I suffered a loss on the opening market on Monday morning, which should not have happened.
Exness
YONGMOZHIJING4654
Unable to make a deposit, resulting in a loss of $1119.
I was unable to make a deposit, resulting in a loss of $1119. I was unable to make a deposit on the night of Feb.13th and Feb.14th. I lost $1119 and my position was liquidated.
Exness
FX1019110809
The dealer's withdrawal account is frozen and cannot be withdrawn
At the end of July, I found that the funds in my withdrawal account could not be transferred out. After I went to the bank to inquire, I was told that it was frozen by the Shenzhen Public Security Center for Combating Illegal Telecommunications Networks. After I called the Shenzhen Public Security Bureau, I was told that funds from telecommunications fraud had flowed into my account, and I was asked to go to the public security department for investigation. My account is specially used for deposits and withdrawals. Except for three withdrawals in July, no other funds have flowed in. I suspect that something went wrong with one of the three accounts that I was transferring money from and affected my account. From the end of July, I reported through WeChat customer service and telephone customer service, asking to check whether the three accounts are in normal use. After more than a month of repeated urging, the dealer did not provide any explanations and materials proving that the three accounts were safe. Instead, they asked me to provide documents from the bank and the public security department proving that there was a problem with the funds. The bank couldn't find out which funds were problematic at all. The public security department wanted to keep the case secret because it was suspected of unsolved cases, and would not provide proof of which funds were problematic. They asked me to go and accept investigation as soon as possible. I just want to know if the three accounts that transferred my funds have been frozen, why didn't the dealer verify it? As long as I use three accounts to transfer 1 yuan to me, as long as I receive it, it will prove that there is no problem? If I can't receive the transfer from any account, it means that the account was frozen for suspected telecom fraud, which caused my account to be frozen. Every time I report a problem, WeChat customer service and telephone customer service have been perfunctory or even ignoring me. Is this knowing that the payment provider has a problem and deliberately delaying it?
FXTM
NAFANG57162
Many times, there is really no other way. Every time, the spread is 200 pips per second, and it will stop for 30 seconds when there is data. I am speechless about this platform.
Many times, there is no other way. Every time, the spread is 200 pips per second, and it will stop for 30 seconds when there is data. I am speechless about this platform. The first and second pictures are from EightCap, and the third picture shows a very stable trend on other platforms. This has happened many times.
Eightcap
SISHENZHUIMENG
Severe slippage
Slippage is serious, stop loss doesn’t work. No one handles my feedback.
TMGM
FX3003089582
TMGM has serious slippage. At the same point, other platforms have no slippage, but he has slippage.
Pictures don't lie. The first two images are from TMGM, where two orders slipped by one pip, resulting in a total loss of 150 US dollars. However, my friend had no slippage in the same position on other platforms at the same time. I'm asking for help with one pay for three. Is TMGM a black Platform? TMGM keeps saying that other platforms are junk platforms, but the reality is that the junk platforms he claimed didn't happen the slippage, but he had. It’s ridiculous.
TMGM
i75851
Closing customer's order at non-existent prices.
The GBP/CHF price went down at the opening in the morning. The opening price was 1.10047, but my short order with a stop loss of 1.104 was closed. There was no quotation above 1.104 on the candlestick chart. The customer service replied that the highest buying price at that time was 1.10425, but my closing price was 1.10471, which makes no sense at all. Later, the customer service felt that he was wrong and stopped replying to me. What a black platform.
Ec Markets
YONGBUYANBAI26373
The icmarkets trading platform deducts customer profits at will
On January 31, 2024, account 7196936 made a profit of 3599.36, account 7198350 made a profit of 3733.81, and account 7198428 made a profit of 3739.13. There were no problems with the price trend. The platform directly froze and deducted funds from my account. And do not allow customers to log in to their trading accounts. Even the records have been erased. Does the ICmarket platform now deduct profits?
IC Markets
FX1327782886
Serious slippage
It shows me 1959.75 to stop the loss of four orders, the fluctuation on the day is very small, the difference is 0.25 pips, and I did not receive an explanation
Alpari International
QIANSUILAN
At 9:30 p.m. on January 18th, the GBP/NZD ultra-low spread account on the xm platform had a slippage of 300, causing me to lose 2,000 US dollars!
At 9:30 p.m. on January 18th, the XM platform GBP/NZD ultra-low spread account had a slippage of 300 and hit my stop loss, causing me to lose 2,000 US dollars! Then I reported the problem, and the platform customer service replied that there was a data slippage! I set a stop loss of 2.07861, and the platform stop loss was 2.078900 and 2.078915. At 9:30 p.m., the K-line of the ultra-low spread account on the XM platform is as high as 2.07678. With the original spread of more than 60 pips, the slippage is 317pips! I've been losing money for several years and haven't recouped my capital yet, so it's such a scam. If the platform does not solve the problem, I will not use XM. Everyone must be careful! Resist the slippage of the XM platform!
XM
XINGBAKE8580
There have been many times when the stop-loss was useless and the slippage was too serious. When feedback was given to the platform, there were always various reasons and no one taked charge of it at all.
The slippage is too serious and the stop-loss setting is seriously invalid, resulting in serious losses for customers.
Exness
FX7279790529
Large slippage caused short positions in gold to be liquidated
At around 21:32 Beijing time, the spread suddenly widened inexplicably. I originally had an ultra-low spread account, and the spread on gold fluctuated around 1.2-2.5 normally. Today, the spread fell sharply, causing my position to be liquidated!
XM
khanh9248
Why am I placing an order for 2025 to sell in 2015?
In 2015, the order was lost and the account was left with 0 dong??? The scam floor just started making profits and the news is that the floor's leverage lock is increasingly trying to scam customers' money!!!
Exness
๓ꦿᮁ໊এ᭄SHIGUANG๓ꦿᮁ໊এ᭄
Black platform, unable to withdraw funds, freeze commissions at will.
US$2675.62 was frozen. I contacted customer service and they all shied away from responsibility. I sent an email to the official website, but they didn't solve the problem.
KCM Trade
DAOYUAN
Hang Seng Index futures deliberately did not open, and crude oil reversed the stop loss
The Hang Seng Index opened normally on January 2, but the index futures did not move until the situation was reflected, leaving a large gap. Crude oil ran away after hitting the stop loss, leaving a long upper shadow line. It was suspected that the trading information was sold to a third party.
AvaTrade
$699,365
Amount resolved within one month(USD)
$61,259,447
Accumulative Amount Resolved(USD)
14,637
Number of People Resolved
31 day/case
Processing Speed