Amount resolved within one month(USD)
$1,372,333
Number of People Resolved
13,438
Rossi Huang
Unable to withdraw
After applying for a withdrawal on 11/8, until today 11/28 still cannot receive withdrawal. I have inquired why the beneficiary bank could not release the money into the account. The reason is that ZFX has been unwilling to provide the address information of the actual remitter to the beneficiary bank, which resulted in the inability of the fund to be released into the account. I kept reporting to the customer service in the middle and got the same reply: the relevant unit is in the process of inquiry. ZFX does not have any real help and wants to deal with it actively.
ZFX
coco1155
There are various reasons for not withdrawing. It says that the tax will be confirmed at the end of the year, and then say that the amount is small. Anyway, the money is not allowed for various reasons.
There are various reasons for not withdrawing. It says that the tax will be confirmed at the end of the year, and then say that the amount is small. Anyway, the money is not allowed for various reasons. Then, they suddenly freeze the withdraw on ground of high frequency of withdrawal. I have not withdrawn before. The solution is to make deposit into account
Iconic Management
黑豬
Unable to withdraw
At the beginning, I said that I had to pay 90,000 Taiwan dollars in taxes. After the payment was completed, because the withdrawal account was incorrectly typed, it was said that I did not operate properly and the platform account was frozen. Is it reasonable to pay an additional deposit to unfreeze it? (The withdrawal on the picture has been approved, but it has not actually arrived)
EBC
FX1147590503
The slippage is serious, often several pips
Frequent have a slippage and stop loss have little effect, and I can't get in touch with them. It is said that it is due to market reasons. .
Anzo Capital
阿庭
BEST LEADER deso not pay for breach of contract
Since the beginning of October this year, my business told me that hong kong BEST LEADER banks in Australia have recently been listed as suspected money laundering accounts by banks due to frequent large-scale transactions of gold flows, strengthened inspections, and restricted fund remittances, and notified global joint inspections, hong kong BEST LEADER it is currently cooperating with the investigation, and this incident will cause the funds to be deferred to the account to continue! currently hong kong BEST LEADER in addition to cooperating with relevant inspections, international financial lawyers have also been commissioned to find a way to solve the problem quickly! it's already the end of November, and I don't know if what the business says is true or not
BESTLEADER
寂静
Alert! ZFX ‘s trading software stuck, which seriously defrauded clients, and gone against with its promise. Traders should be alert!
During 21:30 to 21:50 on the evening of November 10th, Beijing time, ZFX’s trading software severely stuck, lasting as long as 20 minutes! At the beginning of the session at 21:30, I immediately operated to close the short position of 10 lots of Nasdaq futures as soon as the data came out. At that time, the Nasdaq index began to drop, and my profit was over $7000. But, when I chose to close the position, the trading software stuck, leading to my operation failed and a huge sum of lose around $80,000. At 21:31, I immediately reported this issue to ZFX ‘s customer service personnel! As evidenced by the chat records, the customer service staff replied, "Don't worry, this situation is a system chuck and the platform's responsibility. Any losses that occur will be fully compensated by the platform. After the system returns to normal, the position will be closed immediately, and all losses will be paid by the platform ", I choose to believe because of the good customer service attitude! The reply I got the next day was that I was only paid around $3,000! The so-called risk control of the ZFX platform is self-righteous, and the platform thought it’s my own responsibility, saying that what I placed was a hedge order and hence they wouldn’t compensate me. This rhetoric is unacceptable to me, and the promise is seriously inconsistent with the facts. The ZFX platform shirks the responsibility, making me unable to see the responsibility of ZFX platform. I seriously protest and sneer! It is normal for the data and market to fluctuate greatly. There have been occasional chucks on other platforms before, and I also got the compensations later! If the system is normal in this incident, I will lose as much as I should, and I can accept it. Now it is due to a platform failure that caused my loss, and ZFX has been shirking the responsibility and saying it is a hedging order! Because the position could not be closed when it was profitable at 21:30 at the beginning of the session, and the position could not be closed within 20 minutes during the period, resulting in a loss of $78,500! I can't reach an agreement on asking the ZFX platform to pay for all the losses! Later, I sent emails to the headquarters of the platform, which were not replied! I don’t care about the compensation of $80,000, but the actions and dishonesty of the platform make me sick. Since they are so shameless, and their perfunctory behavior makes me even more disgusted, so I don’t want the so-called compensation. I just thought that my lost money was thrown to a nauseous dog! I am announcing this incident only to inform all traders to be alert about what this platform is doing! The following pictures are evidence provided by me, well documented!
ZFX
domo
Online induced deception
The online has been asking me to deposit money, saying that the trend is very good, and I was locked by the so-called escrow service, which led to a liquidation. When I wanted to withdraw money, I was always rejected
Aether Capital
freedom42356
The slippage is serious, which is seriously inconsistent with the price of other platforms, causing the stop loss to be triggered
The trading account number 19110371 and the trading order number 62269666 were stopped by a huge slippage for no reason at 22:16:37 on January 16, 2023. The stop loss was set at 0.99969. The lowest price on your platform came to around 0.99910, which is seriously inconsistent with other mainstream platforms. , the lowest price on other platforms is around 1.00039-1.00072, and it is impossible to touch the stop loss I set at 0.99969. I seriously demand compensation for my loss of $193.77 on this order
Exness
白虎堂
The Pepperstone agent was investigated and the platform did disconnect EA transactions for customers
Zhu Xiaofei, Pepperstone’s Shenyang agent in China, lost 70% of the principal in the client’s account due to wanton copying transactions without technology. Has been investigated to escape. The company evacuated. The customer himself contacts the Pepperstone platform, requests to cancel the EA transaction, and asks for the account transaction authority. The Pepperstone China regional officials ignored it and did not cooperate with customers to protect their legitimate rights and interests. I hope that the platform will supervise and handle it, and other investors will choose Pepperstone carefully!
Pepperstone
Sam9711
Unable to withdraw
The digital currency of 46000 that I transferred is disappearred. It is gone. Using foreign exchange transactions as a scam to defraud Taiwanese funds! Such a platform should give them a good look! There are more tricks behind the withdrawal
OnePro
刘宝齐
Unable to withdraw
My vantage ambank withdrawal has been more than 5 days, but still not arrived.
Vantage
FX3189608860
Withdrew on Feb 1. Today is Feb 12 and it has not been received yet.
Withdrew on Feb 1. Today is Feb 12 and it has not been received yet. Ask the customer service. They said that it is already transferred.
FXTM
万信齐发
Prospero Securities violated the operating rules, managed the account on behalf of the customer, and operated in the opposite trend in order to obtain high commissions. The customer's position was liquidated, and 89 orders were operated in 2 hours.
Prospero Securities violated the operating rules, managed the account on behalf of the customer, and operated in the opposite trend in order to obtain high commissions. The customer's position was liquidated, and 89 orders were operated in 2 hours.
Prospero
畏
Unable to withdraw
Unable to withdraw for a month. The customer service it is repairing. The staff does not give answer and ask to wait.
Aximtrade
咣当一下子
Cannot log in via offical website
Cannot log in via the official website. Cannot proceed withdrawal and deposit. I do not know if they have new official website
GKFX Prime
大爱无疆22426
Slips for 50 dollars and does not close to stop loss
For the gold I trade on Thursday night, the stop loss set didn't work at all. Not only did it slip by $50, but it also directly broke through the position. Reported to the official customer service, the reply given is normal slippage. Who told you that the slippage of fifty dollars is a normal slippage, and it is still out of position. The loss caused by so much slippage must be compensated to me. I advise everyone to keep their eyes open and choose a reliable platform. Ausforex is such a rogue
AUS GLOBAL
zhou生
Withdrawal on Anzo Capital platform has been under review
I applied a withdrawal of USD 6,577.15 on January 13. It said that the withdrawal would take 1-3 working days to arrive. Now it is January 19, and it is still under review. I asked the customer service many times via email and they kept saying that it was being processed, and did not say when it will be processed. They are intentionally procrastinating.
Anzo Capital
坐看万山红遍
The Eightcap platform limits the withdrawal amount and cannot withdraw funds
Due to the loss, the remaining money is restricted and cannot be withdrawn due to insufficient amount! What's the point of losing money and not being able to withdraw money? The customer service means that you can first deposit and reach the limit to cancel the withdrawal! Isn't this obviously superfluous? Why do you do this? If I don’t have money to replenish, I can’t withdraw money. Isn’t this a routine? Do you dare to deposit money into your account if you can't withdraw money originally? shock! So surprised! Decided to expose! Do you still dare to drill into Yihui? Do you still dare to play on a platform with routines? Hope there is a possibility to solve the problem!
EightCap
A-阿瑞
the withdrawal background of Eightcapthe withdrawal is restricted, and orders cannot be made. i have been procrastinating looking for customer service
Eightcap is an old platform, and it takes a long time to deal with problems! the account currently has 12k us dollars that cannot be withdrawn
EightCap
今天最好
Fails all the time
Unable to withdraw, leading liquidation many times. I cannot contact the customer service. I am queuing up, but no respond when it is my turn
Exness
$1,372,333
Amount resolved within one month(USD)
$51,099,586
Accumulative Amount Resolved(USD)
13,438
Number of People Resolved
31 day/case
Processing Speed