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Resolved
Froze my account without cause
Mediating Parties
Moss Global (test) Moss Global (test)
Issue

Account frozen

Requirement

other

Settlement Amount

$88(USD)

Time

30 day 21 hour

Mediation Status
Automatic completion after timeout
It has been 30 days since the broker last replied, and the user has not taken any further action. The system has automatically changed the status to "Resolved". You can submit feedback again If disagree with the outcome.

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FX5977083282
Global erroneously froze my trading account (ID: 351750585) and withheld $80.29 in funds that I legitimately own. They accused me of initiating a chargeback through my bank, which is completely false and baseless. I am a retail trader conducting genuine trades with my own funds. To prove my innocence, I have provided XM support with my official bank passbook statement, which clearly shows my name, Meghla Biswas, and proves that I never initiated any chargeback or dispute. However, Global continues to fob me off with the same generic automated replies and refuses to release my funds. They are using these false accusations to steal customers' funds. I ask FPA to investigate this matter.

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