Dear Valued Client, We thank you for choosing XM as your trusted Broker. Regarding your complaint concerning account 251109437, weimmediately escalated the matter for investigation upon receipt.After careful review and thorough communication with the relevaant departments, we regret to inform you that we are unable to revise the decision that has been made regarding your account. Therefore, we kindly ask you to refer to and abide by thecontents of the Important Notice email sent to you on 44 September 2026, as it remains our final position on this matter. Once again, we sincerely appreciate your understanding and corhtinued support of XM. Calvin calvin Thank you,

On September 3, I opened an account and deposited funds on the platform. On September 4, during the non-farm payrolls period, I made a profit of $2,300 and applied for withdrawal. The withdrawal was rejected, stating that I violated the rules, and the profit was deducted.