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اردو
Resolved
The platform's huge slippage every morning leads to stop-loss being triggered
Mediating Parties
TMGM
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$103(USD)
Time
34 day 21 hour

Mediation Status
Hong Kong2h
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong08-24
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong08-24
Verified
WikiFX Mediation Center
Verified
Singapore08-23
Start Mediation
FX2328093780





The slippage on the TMGM platform between 5:00 and 6:00 Beijing time is huge and triggers my stop-loss every time, with the highest abnormal spread reaching 43.7 pips, although it is during the daily server settlement time, I believe this is not due to a lack of normal market liquidity, but rather the platform's backend system algorithm causing my stop-loss to be triggered, compared to other mainstream platforms, the spread is nearly 10 times wider, even one of my orders was forcibly triggered when the platform's candlestick was far from my stop-loss level, which is very unreasonable, the customer service email reply only provided me with the platform's internal server logs, not the true clearing and matching logs of the liquidity provider, I demand that the platform compensate me for the costs I incurred






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