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Resolved
The slippage is serious every time, and the platform shirks the blame and does not pay compensation
Mediating Parties
XM XM
Issue

Severe Slippage

Requirement

compensation

Settlement Amount

$487(USD)

Time

1286day3hour

Mediation Status
Solved after user's confirmation
YONGBUFANGQI98116

Sensitive Information

This content involves sensitive information, so it's hidden by WikiFX

Sensitive Information

This content involves sensitive information, so it's hidden by WikiFX

Sensitive Information

This content involves sensitive information, so it's hidden by WikiFX

Sensitive Information

This content involves sensitive information, so it's hidden by WikiFX

Reply
XM
尊敬的客户,您好 首先感谢您选择XM和对我们的支持! 关于您账户61******的投诉,经详细核实平台分别于2023年1月18日,1月24日及2月7日多次邮件回复说明,且也已电话联系沟通,麻烦您以邮件和电话回复内容为准,谢谢。 最后,再次感谢您对XM的理解和支持! 致谢

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YONGBUFANGQI98116
Claim compensation for slippage losses, and the platform will return my hard-earned money? , This time I can’t bear it anymore, the moving stop loss and profit stop is invalid, and there is no response to manual closing. I didn’t expect the platform’s reputation to be so bad. It’s not that the transaction was interrupted overnight, and the market opened gapped the next day. It’s a prevarication, and now I don’t even reply to emails.

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