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اردو
Resolved
Without any transaction evidence, they claimed there was a problem with KYC and directly deducted the profits
Mediating Parties
Axi
Issue
Scam
Requirement
compensation
Settlement Amount
$56,620(USD)
Time
40day0hour

Mediation Status
Hong Kong19h
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia07-27
Reply
Axi
I was informed internally that the customer had provided some false documents, so the principal was returned and the profit was deducted.
Reply
Hong Kong07-20
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong07-20
Verified
WikiFX Mediation Center
Verified
Hong Kong07-17
Start Mediation
FX5186242362

My trading account 80001076, email 16639762031@163.com, I made profits from normal trading operations, but they directly classified my account as high-risk and put it under risk control, requiring me to submit KYC verification. I submitted the materials as required by the platform, but they said there was a problem with my KYC and deducted my profits. Complaining to their compliance department was useless; they arrogantly said to go complain to the regulator. This time I am exposing them, hoping that everyone will not trade on this platform anymore. They have a high rating, but they don't deliver


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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
