User Reviews List of EBC FINANCIAL GROUP - WikiFX

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EBC is a complete scam platform

On April 2, 2026, my phone showed abnormal orders. I reported it to customer service, but the platform did not handle it. Around 10 PM on April 7, 2026, they sent an email saying my account violated rules and closed it on April 8, 2026. There are pictures as proof.

Reply from official EBC FINANCIAL GROUP

Dear Customer, Regarding the order anomaly you reported on April 2nd, we have conducted multiple verifications and have already explained the situation to you. After reviewing the MT local terminal logs you provided, the order was issued from the MT terminal on your device, and the IP address is completely consistent with your past transaction records. There were no anomalies in the order operation. Regarding the account matter. On April 7th, during our routine compliance review, your account information failed to meet the audit standards. Based on compliance requirements, our company has processed the matter according to standard procedures. We also notified you in advance via email to withdraw all funds. Upon checking, all funds in your account have been fully withdrawn. EBC always insists on taking every serious trader seriously and is committed to providing a fair and transparent trading environment for all clients. However, we reserve the right to take appropriate measures against any false information or defamatory statements.

Danger! Complain, Get Banned. Data "Vanishes." Classic Scam Platform Play.

Exhibit A: Gold (XAUUSD) Order #268429 had 250 pips of malicious slippage (screenshot proof), causing an extra $125 loss. I confronted the platform. Their reply? They "couldn't retrieve" the 2024 trade logs due to a "limited cycle," and then immediately disabled my login. A platform that can't even keep two-year-old transaction records—how can it possibly ensure fund security or legitimate regulation? The Verdict: The moment you dare to complain, they dare to ban you. If you want justice, file a formal complaint directly on the ASIC website.

Reply from official EBC FINANCIAL GROUP

Dear Customer, We have received your feedback regarding the execution issue of your 2024 XAUUSD gold order #268429 that you mentioned. Although a significant amount of time has passed, we immediately initiated an inquiry upon receiving your feedback. By reviewing the market quotes, transaction records, and execution logs for the relevant order's execution period, based on the aforementioned records, the relevant orders were all executed at the best available market price at the time after the stop-loss was triggered, with no abnormal execution circumstances. Regarding the issue you mentioned about the stop-loss price not matching the actual execution price. According to the MT order execution mechanism, when the market price reaches the stop-loss price, the system automatically executes a close-out at the market price available in the market at that time. It is important to note that price fluctuations are not caused solely by macroeconomic data releases (such as Non-Farm Payrolls). They can also be influenced by various factors such as the trading behavior of market participants and changes in liquidity. During periods of high market volatility, discrepancies may occur between the execution price and the preset price, which is a normal market execution phenomenon. From the existing records, when your order triggered the stop-loss price of 2569.00, the market indeed experienced significant volatility, and the order was executed at the best available market price of 2566.50 at that time, with no abnormalities. Regarding your login issue, upon verification, your account is currently in a security verification status. This situation is typically triggered by the system's security protection mechanism due to reasons such as the account not being logged in for an extended period or login attempts from a different location, and is intended to ensure the security of your funds. If you have any questions, please contact us through official channels.

EBC You scammers!

EBC, you scammers! You specifically target businesses like ours in the foreign trade sector! I export electronic goods, and to mitigate exchange rate risks, I opened an account with your platform to trade USD/THB. But the data provided by your Thai team is extremely delayed! Normally, it should display when the foreign market is stable, but when crucial data is released, your prices lag behind the actual market by 2-3 minutes, causing all my hedging orders to execute at the worst possible prices! Even worse, you deliberately widen the spread in the backend, increasing the normal 3-pip spread to 20 pips during critical moments! I contacted customer service to confront them, but your Thai manager shamelessly claimed, 'This is normal market volatility!' I compared five different platforms, and none of them deceive us like you do! As a genuine exporter, our profits are already slim, and this scam has caused a loss of 2 million baht!

Reply from official EBC FINANCIAL GROUP

Dear Valued Customer, Thank you for bringing this matter to our attention. We take such concerns seriously and would like to clarify the following to prevent any misunderstandings: Currently, EBC does not offer trading services for the USD/THB currency pair. The information you provided shows the USD/JPY pair, which differs from the details you mentioned. To enable us to properly investigate and proceed further, kindly send the website link you used for registration to EBC's official customer service email. This will allow us to verify whether it is an officially authorized website of our company. We greatly appreciate your cooperation and understanding.

Overall it's okay; both trading and depositing are good, but the response and reply speed of customer service is too slow. Problem resolution is relatively fast, but the system frequently drops frames and reconnects.

Reply from official EBC FINANCIAL GROUP

Dear Customer, Thank you for your attention and feedback regarding EBC. Currently, some network environments in Mainland China experience unstable access to MetaQuotes' official servers. This may lead to slow or failed downloads/installations of the MT client, lag during the installation process, or an inability to search for servers. These issues are caused by unstable connections to MetaQuotes' official server nodes. If you have any questions, please contact us through official channels.

Cryptocurrency withdrawals are fast

Small account operations with 100U, no issues with deposits and withdrawals, haven't tried large amounts.

Reply from official EBC FINANCIAL GROUP

Reply: Reply: Reply: Thank you for your feedback. We are pleased to know that your deposit and withdrawal processes went smoothly when using 100U for small account transactions. If you encounter any delays in deposits or withdrawals in the future, please provide relevant supporting documentation (such as screenshots of transaction records, transfer receipts, etc.) to our customer service email address. We will verify and assist you as soon as possible.

The trading environment is good, with stable spreads and no widening during the US session. Deposits and withdrawals are fast, and the overall user experience is excellent.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, We're delighted to hear that you’re enjoying the trading environment. Your satisfaction is our top priority, and we will continue to strive to provide an excellent user experience. We appreciate your support and look forward to serving you even better in the future.

excellent broker both for direct clients and for IBs.

Reply from official EBC FINANCIAL GROUP

Dear Client, Thank you for your continued support and trust in us. We remain committed to maintaining a high-quality trading environment, treating every trader seriously, as EBC always believes that every trader who trades with dedication deserves to be treated seriously. Finally, we wish you smooth trading and an excellent day!

EBC's technical strength is evident in real-world trading, with order execution speeds under 20 milliseconds and data transmission stability reaching 98.75%. This helped me avoid slippage losses on the night of the April non-farm payroll report. During my EUR/USD trade, the market fluctuated wildly, but my closing price was only 0.3 pips off my expected target, a significant advantage compared to my previous platform. Thanks to access to 25 top liquidity providers, spreads on major currency pairs remain stable at 1.2-1.5 pips during Asian trading hours. However, there are occasional minor issues: during a crude oil data release in May, the platform experienced a 30-second market delay, which customer service explained was due to excessive server load. Overall, it's a solid platform suitable for traders who prioritize speed.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you very much for your recognition! EBC will continue to strive for excellence in our trading services, as we believe that every detail, no matter how small it may seem, is of great importance to all our clients. Finally, we wish you smooth trading and a wonderful day!

After six months with EBC, I've been deeply impressed by the professionalism of their customer service team. The 24/7 online support is no gimmick. Once, at 2 a.m., I inquired about margin calculations, and customer service responded within 5 seconds, providing detailed formulas. Local bank withdrawals are highly efficient, with funds arriving to my Maybank account the next day after submitting my application—even faster than the advertised one business day. Regarding educational resources, the basic forex courses are helpful for beginners, but the advanced content focuses more on legal and banking knowledge and lacks specificity. I recommend adding Malay-language tutorials, as the current English materials are a bit difficult for non-expert users. Despite minor flaws, EBC remains a reliable choice for Malaysian traders, given its comprehensive oversight, strong execution, and excellent service.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you for your continued support and trust. We will continue striving to maintain a high-quality trading environment and treat every trader with care, as EBC firmly believes that everyone who takes trading seriously deserves to be treated with the same seriousness. Finally, we wish you smooth trading and a wonderful day!

What reassures me most about EBC is its regulatory credentials—it holds licenses from the UK's FCA and Australia's ASIC, and its funds are segregated at Barclays, which is particularly important given the recent chaos among forex platforms. The Standard Account, with a spread starting at 1.1 pip and zero commission, is very user-friendly for small investors. When I deposited RM5,000 in March via a local bank transfer, it arrived in just one minute. While the Professional Account offers a 0-pip spread advantage, the $5,000 USD opening threshold is a bit high for average investors, and some advanced features require meeting these requirements to unlock. Overall, fund security and cost transparency are its core strengths, making it suitable for conservative traders who prioritize compliance.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you for your continued support of EBC. We would like to inform you that there is no minimum deposit requirement for either our STD Standard Account or PRO Professional Account. The actual minimum deposit amount will depend on the payment channel you choose. Additionally, please note that EBC is not currently conducting any business operations in Malaysia. To further assist you in verification, we kindly ask you to send the website link where you registered your account to the EBC customer support email. We will promptly confirm whether the website is an officially authorized site of our company. Thank you for your understanding and cooperation!

This is a scam. As a foreign trader living in Bangkok, my EUR/USD trade order triggered a warning signal on the night the Non-Farm Payroll data was released on the 15th. I couldn’t reach my account manager, and the system automatically closed my position the next morning, causing me a loss of 42,000 baht. What’s even more frustrating is that after I filed a complaint, the customer service responded in English, saying 'market volatility is normal,' ignoring the 17 unanswered calls I made. They delayed the process by claiming 'data maintenance,' and the remaining 20,000 baht in my account was frozen due to 'suspected abnormal trading.' Avoid brokers like this—they can lead to losses. They are utterly irresponsible, just trying to trick me into depositing money and profiting from my losses.

Reply from official EBC FINANCIAL GROUP

Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for the inappropriate remarks made by the previous customer service representative. To assist you effectively with our investigation, please send a screenshot of your conversation with that customer service representative to the EBC customer service email. Also, kindly provide the address you used to open your account and your phone number so we can verify whether the mentioned website is an officially authorized platform by our company. Additionally, we kindly request you to provide the order number and transaction records. This will allow us to forward them to the relevant department for further review. Thank you for your understanding and cooperation!

I'm so unlucky I fell for the EBC platform's lies! Your Thai team can't even maintain basic data accuracy. A few days ago, I followed your gold trading strategy exactly as it was supposed to. It showed a clear bullish signal, and I even double-checked it several times! The next day, I woke up and was stunned to find your platform's data was dozens of points off from the actual market conditions! I scrambled to check the records, only to discover that your Thai technicians had mistakenly marked a bullish signal as a bearish one, costing me over $20,000! I confronted customer service, but your Thai team acted as if it had nothing to do with me. Not only did they refuse to admit their mistake, they even turned against me. They charged exorbitant fees while providing data riddled with flaws and even distorted direction. Your Thai team has absolutely no moral composure at all. They're both unprofessional and unethical!

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for any inappropriate remarks made by our customer service team. To assist you further, we kindly ask you to provide screenshots of your chat with customer service. Additionally, please send the website link where you registered your account to the EBC customer support email, along with your trading account number, order number, and trading logs. Once we receive this information, we will promptly escalate your case to the relevant department for investigation. Thank you for your understanding and cooperation.

Maliciously attributed the losses to my account.

With the platform’s teacher, I have been cooperating, but my messages have not been replied to, which seems to be suspected fraud. They even maliciously attributed the losses to my account. When my account balance was at most just over USD 10,000, somehow the total loss reached more than USD 20,000 at the same time. After the account went negative, it was still able to incur an additional loss of more than USD 10,000. I request a refund of my principal of USD 10,000.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Upon reviewing the second screenshot you provided, we found that the platform shown does not belong to EBC. However, if you have any order-related issues, please send an email to our customer service mailbox so that we can assist in verifying the matter. Thank you for your cooperation.

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