Amount resolved within one month(USD)
$782,566
Number of People Resolved
14,645
WANGZHICE
Slippage exceeded 20,000 pips
At 5 a.m., the EC slippage exceeded 20,000 pips, causing my position to be liquidated.
Ec Markets
ZE7745
Unable to withdraw money, profits were maliciously deducted.
Real name exposed! My name: Huang Lu, MT4 account 29106222, exposed black platform XM, profits will be directly deducted. Let customers take responsibility for loss! Situation: I simply conducted normal transactions on this platform and made a profit of US$3,750, which was directly deducted and not refunded! The reason given is: the account is involved in "arbitrage activities" violations! Isn't it possible that profits will not be given even if you make money! The essence of forex margin is to use high leverage to make big gains with small amounts! Isn't this an excuse for nonsense?
XM
wet8749
I only opened a 0.01 lot, and the account balance became negative 263USD the next day.
I only opened a 0.01 lot, and the account balance became negative 263USD the next day. I can't contact customer service now, I've been blocked on their app and can't contact anyone.
Ec Markets
YILANZHONGSHANXIAO
Maliciously liquidate customer's positions, this platform is a garbage platform.
On March 27, 2024, more than 500 US dollars were inserted, reaching 1644, and the customer's account was maliciously liquidated.
Ec Markets
BAOGUANG Ec Markets
All my positions were closed in the middle of the night. Outrageous.
Gold position is opened at 2170. At 4 a.m. on the 27th, the closing price was 2771, which was 600 pips all of a sudden. I have never seen such big fluctuations. The USD JPY position was opened at 151, which was also closed at 4 a.m. The closing price was 181. Now I still owe the platform $3900. It's just a money grab. Black Heart Platform.
Ec Markets
SHUNJIANDEGUANGHUI
The slippage of Exness is very serious, and complaining will not solve the problem.
The difference between the pending order price and the deal price is 16 pips, which is very serious, and the stop loss is wrong.
Exness
FX5517925920
Serious price slippage, cheating, money fraud
Exness cheated my money. I placed a kl 0.06 lot of bitcoin sl at 65700.00 with an estimated risk of about 12 USD if it was cut off. But the floor intervened to extend the candle so that my loss was more than 17 USD, causing the Account burned, and there are many other scams and fraud issues. I need relevant parties to handle this scamming platform.
Exness
turbomachinery
Withdrawals are not possible on Exness (clone)
https://exnesslimited.com service@exnesslimited.com https://pc.exnesshq.com I initially deposited 160,000,000 VND, but I can't withdraw the money because the system says I've withdrawn too much 2 times. This system requires an additional deposit of $5888 to unlock the withdrawal feature. I have done. When I wanted to withdraw money, I used the excuse of protecting my account because it was the wrong account (my account was the same as the original money transfer account so it was not wrong).
Exness
ying4428
unable to withdraw
using USDT to withdraw, send to account team , system ask me to upload QR code and wallet address , then first time they tell me need to verify, OK, i wait until I got the mail told me all verified. I go wesite withdraw again, still same problem, i can not click submit button, system pop up a notification to ask me upload a QR code, but once I upload QR code, the system then POP up notification, ask me old one already exists, please upload a new one. So this is strange, which i use this "old one" to verify, and they said is ok, I also got a new mail tell me that I do not need to upload QR code! And then the department ask me to try again, and screenshot the problem, which I sent them from the very original one. IS there anyone same problem with me ?
IC Markets
YIXIEZHIQIU93769
Malicious suspension, unable to close the position, resulting in reduced profit from the order
On March 21, at 6:17 Beijing time, the highest point of gold reached 2213 US dollars. I was going to close the position at 2211. The Exnessmt4 platform has been unable to close the position and showed that the quotation was closed, resulting in a loss of 30 US dollars in profit. The customer service has been unable to communicate!
Exness
ZAGENCICHU
Funds are frozen
It involves deposits from 2022 to the present, totaling 5,000 yuan. Frozen by the Public Security Bureau. Because the person who collected money when depositing money is currently involved in an online gambling case, the Public Security Bureau needs to provide evidence of fund transactions. Currently contacting the platform, there is no evidence to prove one’s innocence. Let’s talk about time. It only provides the transaction records of its account, with no corresponding RMB amount, no accurate time correspondence, and no information on the payee. When something like this happens, there is no safety guarantee other than shirking responsibility.
Tickmill
YANGXIANSHENG2717
ZFX quoted incorrectly and refused to compensate.
On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless. Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have. My MT4 trading account: 981860
ZFX
HONGYUNDANGTOU_
On 2024.2.28, my MT5 account in exness was liquidated with 48,545 US dollars in the case of hedging!
The account was locked years ago, and there has been no problem, and the account margin is sufficient. On the evening of February 28, 2024, I failed to recharge 260, and the available balance in my account was close to 600 US dollars. At around 1 a.m., I saw that all the $48,545 in my account was liquidated!
Exness
TIANER
The lagging and slippage are serious during the day, and the position is not allowed to be locked at night.
During the day, there is serious lagging and slippage, order placement is delayed for at least two seconds, the experience is poor. The balance is sufficient, why can’t lock the position? I originally planned to lock the position and look for opportunities to unwind it. I would like to ask that customers are only allowed to make losses, right?
Exness
Jack60333
Malicious slippage caused the customer's losses to expand, and they were not dealt with, and even said that the customer was threatening them.
Delayed withdrawal, it took more than a week for the $2,000 to arrive! Saying that customers threaten them, everything is the customer's problem. Keep putting off dealing with the problem.
GMI
yossy2622
severe slippage
account number : 146038964 order number : 1.09300 (stop sell being pushed down 211 pips to 1.09089), and foul trade is detected. please do check my OP, why it happened in my trading and i have loss of $1.550 and this is very detrimental to me.
Exness
NAJI，NAJI
The account funds were defrauded and the platform also froze the victim’s account.
After the funds were defrauded that night, I immediately contacted customer service. Two days after being defrauded, I deposited another US$179 and started trading. When I wanted to withdraw some money for dinner on Saturday, I found that the account could not be withdrawn. I contacted customer service and received different answers from two customer service. One said due to technical reasons, the impact is small regardless of the account. I was asked to withdraw money again on Monday. Another customer service said that there was a problem with the withdrawal wallet address and asked me to provide account proof, but that address belonged to a scammer. Why could the scammer easily transfer the funds to a strange wallet address, while my account was used to withdraw funds? They all the same wallet address. Please check. I have used this account for several years and am a loyal customer. I have always traded on the ex platform. This is the first time I encounter this situation. I hope it will be solved quickly and I will wait for it to be released. I was hungry, so I asked the platform to give me $200 first. Then they can continue to investigate and verify, and I won't be so anxious.
Exness
FX3398308224
The market board was stuck for 5 minutes
At 9 o'clock in the evening on March 12, there was no response for 5 minutes. The market rebounded and jumped directly downwards, unable to close the position, resulting in losses. I am asking for compensation for the losses during the period.
IC Markets
J2637
The withdrawal did not arrive in the account
I applied for a 3,000u withdrawal on March 20 and was told that the withdrawal would be possible within five working days at the latest. However, the withdrawal did not occur within five working days. Then on March 27, I was asked to fill out a questionnaire and then asked to contact the payment provider to check the transfer voucher for me. It takes 1-3 working days to check, but now another week has passed and there has been no reply! This platform may allow withdrawals of small amounts of several hundred U, but will not allow withdrawals once the profit amount is slightly larger, so please be careful!!
IC Markets
defidoraemon
Malicious platform slippage caused multiple accounts to lose more than 50%
In the two transactions of FPMarkets at 7:45 GMT+08:00 on March 7, due to malicious slippage, 19 accounts under my agency and under my name suffered serious losses exceeding 50% of their net worth. I have sorted out all the accounts with serious slippage here. According to the transaction log, during the opening period at that time, the highest quoted price of the trading variety XAUUSD.r in FP was 2151.45, and the lowest quoted price was 2146.15. However, the price the platform gave me for the transaction was above 2152 or even an outrageous price of 2154.73, and the lowest closing price was 2144.80. This directly led to the loss of more than 50% of the net value of the accounts for these 19 accounts that were supposed to be profitable. This was a direct result of liquidation and slippage. In this regard, I strongly request the platform to compensate for all losses caused by malicious slippage! I also compiled screenshots of how new and old users are treated differently. FP broker treats newly registered accounts at the same trading points in the same time period, and even slippage is within the acceptable range. However, for old users who have made profits before However, the account experienced exaggerated slippage, with positions opening and closing slipping at the same time. This makes me seriously suspect that the FP broker is eating the positions of my old account with slippage. Otherwise, why would there be such a big difference in transaction prices at the same time point, the same transaction, and the same account type? Regarding the malicious slippage of old members who are loyal to FP, this is something I absolutely cannot accept. I have also sorted out the transaction logs of the same operations at the same time on other trading platforms. At ICMarkets, TMGM, Dooprime, EC Markets and other brokers, The quotations for opening and closing positions of the same documentary account under my agency are all normal, and the profit margin is also very considerable. Only the accounts of old members at FP brokerage suffered serious slippage. Could it be that the platform would not allow any customers to make money? As long as the accounts used by members who have made money have serious slippage. I can clearly provide every proof for every transaction mentioned in the above points.
FP Markets
$782,566
Amount resolved within one month(USD)
$61,397,758
Accumulative Amount Resolved(USD)
14,645
Number of People Resolved
31 day/case
Processing Speed