I lost 2 accounts on this exchange, the first time I withdrew a small amount very well but a huge amounts from $1000 or more could not be withdrawn, and now I can't log in to the exchange, I have lost my $5000 money at this platform
Pepperstone is unable to withdraw. Customer service does not reply and the platform does not address it.
I’m just doing back test on those trades(never do backtest) and then it showed this result actually chart never touched Stop Loss zone but it touched and closed, i asked Ctrader platform they said it’s broker responsibility. So i have to warn other traders that Pepperstone is silently scammer.
pepperstone scam company
I trade at Pepperstone. I applied for withdrawal on September 20, but Pepperstone erase all the profit on next day!. Everyone be careful with fraud platform!
On the 17th, the 4,000 US dollars was withdrawn from Pepperstone. Up to now, it has not been received, and the email has not been replied to. What is going on on such a large platform, where is the creditibility?
The account manager informed me that he had used my money to make some profit without my authorization. When I asked to withdraw the profit, the account manager kept changing excuses saying my bank is not good and that my documents were incomplete I filed a class action complaint with fintrack .org and they had my deposit sent directly into my wallet alongside the profits made on my account as a results of the trading activities that were being carried out secretly with my capital Please don't waste your money, Pepperstone group is such a scam.
The deficit grew bigger and they wouldn’t help me to fix it until my margin almost got wiped out. They suggest to deposit more to save my account. When I can't deposit more they transferred me to another account manager without my consent all asking for fresh money I quickly launched an investigation with a financial recovery authority fintrack/ org, the ill intention of pepperstone group was exposed and my funds returned to me after a difficult period of struggling, all those promises the account manager gives at the start are just to entice naive investors like myself.
They were no longer replying to any of my emails and all the people answering the calls are totally scripted and are of no help this all started since i tried to withdraw from my account,
My money was held when I invested in Pepperstone without anyone informing me of what to anticipate! I've never received worse customer service like that before. They requested additional deposit to expand my portfolio, but I was out of betting money so I requested a modest withdrawal of my profit. Even if all of my paperwork was in order, the recording remained unaffected and recoupment by AssetsClaimBack Advisory safe the stress, Keep your distance from this firm because it has no regulations and doesn't care about anyone but they couldn’t get away this time with my funds.
Why when I close deal they cut my margin.
The broker has a serious slippage. The loss is huge. I hope the broker customer service can deal with it ASAP
Very slow. The application for withdrawal was successful on April 8th. It is now the 18th, and it has been half a month. The funds still have not arrived in the account.
The phone number is empty. The mannual customer service cannot be contacted. The withdrawal is delayed. No response from email and do not responsible for that/
I applied for a withdrawal on March 16. 2022, and the website shows that it is completed. However, it does arrive till now. I ask the customer service via Wechat, but they had blocked me. The email complaint is not responsed. Everyone,please stay away from fraud platform.
I applied for withdrawal on 11th and today is 17th. The money is deducted from the account, but it has not transferred to me.
I withdrew at the night of 11th and today is 16th. There is no result, no response and no remittance
I reflected many problem with many evidences and ask them to address. Also, the compensation is within a reasonble scale. It is not some ridiculous request. The result is they let me wait for 37 days to deal with the problem. What kind of company this is and need such long time. If you can prove that your platform is broken when I deposit due to some earthquake or other force majeure. Please show you problem report of your system. You told me nothing and ask me to keep waiting. Why? Your shameless behavior and make us wait. Let's not talk about how to withdraw funds slowly, why there is a such big problem with deposit. Is this still the Pepperstone platform that I used to trust? Arbitrarily offer account to customer and tell them to deposit. Later, warn customer that this action by customer is wrong. Why did I deposit if it is not offered by you guys? When I checked the next day, you said that if there is no such message. It was deleted. What is this behavior of yours, are you covering it up? I advise everyone to be careful about such a platform, it is too embarrassing, deal with it This question is slow, it's been 2 weeks, all kinds of shirks, writing emails, and basically no reply, I sent 30 emails, and I recovered to have 3-4 emails. They are still official clichés, so I have to make them public. the behavior of...
Pepperstone, I sent at least 30 emails and communicate with customer service many times and still cannot solve the problems. There is an error with the system of Pepperstone platform which cause the inability of deposit and operation. I made deposit, but it did not arrive for about 20 hours. The customer serivce inform me to deposit to another account and then suspend my account and did not deal it for me which cause the inability of operation. I communicate many times and they still ask me to wait. All results that I get is to ask me to wait for 37 days. When I made the deposit, it was not a day of intense trading. The back office knew that I had made multiple deposits and was willing. The customer service provided an account later. When I communicated again, they said that no one told me about the account. This is illegal. Excuse me? How did I make the remittance if I do not get the account. If I made a wrong remittance, why did you expedited the deposit to the account at noon the next day after many urgings, so that my previous order had to be closed for sagery. A platform that does nothing. What else can you say, just like this, how dare you say that you are a conscientious company? Communicate with you guys again over again and you just sent me a document to ask me keep waiting and said that I was not satisfied with your plan. Excuse me, what plan did you offer? Did you offer any compensation or anything else. You said nothing and said that I was not satified with the plan. What plan? How can I satisfied when you offer nothing. What did you explain? No calls and claim that you did nothing wrong. Is this all our customer's fault? What a shameless evasion. If I don't want to deposit, it's my mistake. I made a deposit, and then you told me that the deposit is unstable, and I have been reminded. Then, why you guys do not remind before? I made deposit and it did not arrive for a long time. No one answer the calls. Offer me the account and said that you cannot search for it afterwards. No one offer me the account and delete the chat record. What did you guys mean?Pepperstone. What do you guys want to do? My account: 8046265
The previous profit is not given, but they will admit the loss. What a fraud platform