What's wrong with the platform pepperstone lately? I can't get in touch with customer service. I can't get in touch with anyone! What's going on?

QINGHUA

Hong KongIn a week

It's not just once or twice that the order was executed outside the candlestick chart range. It's hard to understand why this price point has surged so dramatically—making a mere 0.01 lot profit from a small trade. What exactly are you doing, pepperstone?

hakumatata

Hong KongIn a week

pepperstone received USDT but refused to credit the account, misappropriating customer funds. The crediting process lacked Chinese text and did not explicitly prohibit the opBNB network; both are Binance Chain. After the deposit arrived, they refused to process it again, citing incompatibility. I deposited USDT into Pepperstone, and the platform only stated support for BSC (Binance Chain), without any clear indication on the deposit page that opBNB was not supported or prohibited. Since opBNB is part of the Binance ecosystem and belongs to the same chain system as BSC, ordinary users are easily confused. I mistakenly transferred 150.44 USDT via the opBNB network. Currently, blockchain data shows that the funds successfully arrived at Pepperstone's official receiving address; the address was not incorrect, and the funds were not lost. However, Pepperstone's official response is: 1. The platform does not support the opBNB network and therefore refuses to credit the funds; 2. They acknowledge that they have the capability to recover funds at the blockchain level; 3. However, citing payment service provider regulations, they refuse to assist with refunds and will not take any action. I believe the platform bears significant responsibility: 1. Failed to clearly distinguish between BSC and opBNB and provide risk warnings; 2. Failed to block unsupported networks, allowing users to transfer funds freely; 3. Refused to fulfill its return obligation despite actually receiving user funds and having the technical means to recover them, seriously jeopardizing user asset security. I am now formally pursuing legal action. I have sent emails to the Bahamas Securities and their regulatory bodies requesting assistance in recovering 150.44 USDT. Contacting their customer service representatives in China is essentially a bureaucratic runaround; manual deposit is out of the question. I've also attached a screenshot of my TokenPocket wallet showing the deposit address provided by the platform; I see the funds are indeed in the account. They illegally seized funds under the pretext of incompatibility. This was my first time downloading and depositing funds into this platform. Be cautious, everyone! I've contacted four regulatory bodies, including their Australian regulatory bodies (ASIC + AFCA), and emails have been sent for three days with no response. Avoid this scam, everyone! In the end, it might all be a waste of time and effort. I just can't swallow this anger. Customer service basically just passes the buck, and the regulator can only send emails, making the process of seeking redress very slow. I was thinking that even if we succeed now, if they still won't let us withdraw our funds, we'll still be helpless. Contacting customer service usually results in being passed around, and contacting the regulator requires sending emails overseas, which customer service also mostly just sends emails suggesting a response tomorrow. Brothers, watching your hard-earned money be converted into USD and then disappear into your pockets without any peace of mind, this platform is really not worth it. My experience has been extremely bad, hahaha🤣 Evidence: Blockchain transaction records, official platform reply emails. I asked Binance customer service and they confirmed that the funds were transferred to the address provided by the platform. In summary, the funds were sent to the address provided by the platform, but they refused to refund or deposit funds, citing lack of support. They are illegally appropriating funds. There is no domestic regulation of them. Domestic users should be cautious when investing!

Xiahaha

Hong Kong03-27

I initiated a withdrawal in February, but as of March, the funds have still not been received. Additionally, customer service is unreachable, and I am currently unable to log into my account.

FX2273564434

Hong Kong03-09

Don't trust this platform—it's a scam. Deposits take over 8 hours to process, and even when funds arrive, they refuse to credit your account. Now they won't even process refund requests.

?

Hong Kong01-07

​​On September 16, I deposited $500 USD, but the status has been stuck as "pending." When I contacted support, they claimed their USDT payment gateway was experiencing anomalies and asked me to wait 2-3 days. Then on September 18, they asked me to explain the purpose of a specific payment from my cold wallet. I fail to see why the recipient of my payment is relevant to their investigation. After I replied to their email, they demanded a series of additional proof documents.​​

BIT2299710058

South Korea2025-09-19

I was thrilled when I opened my first Pepperstone account and deposited $25. After making a small profit, I chose to withdraw the funds. I went to my email to confirm the withdrawal multiple times. I distinctly remember clicking to confirm the withdrawal. After waiting three days with no funds arriving, I contacted customer support to ask why the withdrawal hadn't been processed.

FX2757041426

United Kingdom2025-09-02

The time was August 21st at 9:00 PM. No announcement was made, and customer service pretended to be dead. So disgusting. I'm really disappointed with this platform.

?

Hong Kong2025-08-21

The slippage issue is too exaggerated. I don't even dare to use market orders. Sometimes it's the same with limit orders and stop-loss orders—slippage happens instantly, even when the price hasn't reached that point, overshooting by a lot. I lose half my position the moment I enter. I don't know if it's a platform issue.

?

Hong Kong2025-07-22

last week I try to withdrawal a small amount 26USD status successful money not in .. after chatting with them transaction is cancel ?? today again I made withdrawal pending status ??? need super long to approve ?? pls beware of this platform !!

WaiKuKu

Malaysia2025-07-07

The overnight fee is so expensive, it's three times more than my previous one!

FX4064297762

Macao2024-12-11

The spread space is eating away at your account, and I clarify that supposedly there is a 0 spread in my account, and in that way it jumps the stop losses, thus systematically eating away at your account. I was profitable until the moment I wanted to withdraw, and that's when my decline began because I exposed them. They wouldn't let me withdraw. My funds have been in USDT. You cannot withdraw less than 60 USDT, but you can deposit more than 40 USDT, in cryptocurrency, which seems like a convenient way to delay your withdrawals. Be ⚠️ careful with this broker.

Jose gaitan

Colombia2024-10-30

I have made several withdrawals in USDT, and I had no problems with this broker before. The funds used to arrive in my wallet within 2 hours, but this time I have been writing to support for several days and they are not responding. I need them to refund the money from a withdrawal, case: 05110643 has been escalated and they are not responding. I will change my rating until they refund the money.

Jose gaitan

Colombia2024-10-16

They said that it was a registered account and assured me, but when I actually created the account and tried to withdraw, they demanded a deposit for account release verification. After depositing 1 million won and verifying the account, they said that it was suspended elsewhere and asked for an additional 4 million won to unlock the account. They are contradicting their initial statement and trying to induce a deposit while refusing to allow withdrawals. Why do I have to prove my account verification by depositing money?

Haerin Kim

South Korea2024-09-27

The actual services do not match what is described on the official website; it's the same old story—ignoring issues and mishandling situations when they arise. Pepperstone's representative in Australia: Gordon Bruce Buchanan Pepperstone's representative in the UK: Mohammed Tayed Pepperstone's representative in Cyprus: Robert Alexander Edward Bowen Pepperstone's representative in Germany, Europe: Andrzej Tomczky, Panagiot Theodorou More efforts are needed to closely monitor all personnel in their company.

HUITOUZIBEN

Hong Kong2024-09-26

one account cannot log in try try also cannot

FX2262868949

Singapore2024-09-02

Multiple attempts to withdraw funds have been unsuccessful, and there are no other withdrawal methods available.

GONGCHENDUILIXUESHANJU

Hong Kong2024-08-26

The slippage was too serious. I checked other platforms and there was no such thing. Expose.

FX2749371751

Hong Kong2024-08-19

On the 31st, I made a deposit through the website. When making the payment, the website redirected to a third party. After I transferred the money through the bank and it was successful, when I returned to the website, for some reason, the funding status in my history showed as failed. However, I received an email from the third party stating that the payment was successful. I waited, but the funds I deposited did not appear in my account. I complained through live chat and email. They said that no funds were received. I reported the transaction to my bank, and the bank confirmed that the transfer was successful and went to the intended recipient. I emailed the third party, but there was no response. I complained again to the broker, but I did not receive any answer as to where my money went. The broker should be responsible because they recommended depositing funds with the third party.

ArKaniya Fx

Indonesia2024-08-03

Yesterday I took a long position of 0.2 lots on AUD/USD. I set the stop loss at 0.67379, but the slippage went down to 0.67254, which is the trade I circled in the screenshot. I hope to communicate with the platform for compensation.

XINYUE

Hong Kong2024-07-17