I am a retail client of Pepperstone Latin America (account #4300*****). Over several weeks I experienced three serious issues: 1. CONFIRMED INTERNAL ERRORS: On May 25, 2026, my Stop Loss and Take Profit orders on XRPUSD, US500, and XAUUSD were rejected with the message "Internal error. Please contact your account manager." My positions were left without SL/TP protection due to Pepperstone's own system failure. 2. UNEXECUTED ORDERS: Active Buy Limit orders on BTCUSD, SOLUSD, and ETHUSD with sufficient margin were never executed despite price reaching entry levels. 3. DELIBERATE DELAY: I reported all of this on May 25, 2026 (ticket #06828949) through email, WhatsApp, and my commercial advisor Luis. After 21 days they responded addressing only a secondary DOGE example, completely ignoring the primary cases. My advisor Luis admitted in writing: "este tema se escapa de mis manos" (this is beyond my hands). I have now escalated to the Securities Commission of The Bahamas (SCB) at ecompl

FX3834833747

ColombiaThree days ago

Pepperstone, a self-proclaimed top-tier platform, is a shady operation. At crucial moments, their deposit and withdrawal channels become problematic, whether intentionally or not. They seem to be deliberately designed to cause losses for clients, involving the transfer of funds to illicit accounts, freezing my bank card, and then being pressured into signing guarantees by a man in a hat. I tolerated all of that, but in the end, they refused to compensate me for my losses. After that, they stopped replying to my emails and refused to communicate, only responding with automated, official replies from a chatbot. I urge everyone to be vigilant and hope the platform can help me recover my $22,700 loss.

YONGHENGHAO

Hong Kong06-03

The Jishi platform's deposit and withdrawal channels are involved in illicit funds, leading to frozen accounts and margin calls. The platform refuses to take responsibility for the losses. Even as a long-time customer of several years, they've been scammed; new users are strongly advised against opening an account and taking this risk.

HAIXIANGLIANGZIHAO

Hong Kong05-28

Pepperstone is a fraudulent platform. Their deposit and withdrawal channels malfunction frequently at crucial moments, whether intentionally or not, designed to cause clients to lose all their funds. My bank card was frozen due to their alleged involvement in shady dealings. Then, I was pressured by a man in a hat to sign a guarantee, which I tolerated, but in the end, they refused to compensate me for my losses. After that, they stopped replying to my emails and refused to communicate, only responding with "contact legal counsel" and "compliance." I hope everyone will be wary, and I hope the platform can help me recover my losses of 22,700.

ZHIZIKEJI927

Hong Kong05-28

This is a terrible, fraudulent platform. Their deposit and withdrawal channels involve illicit funds, leading to frozen accounts, margin calls, and bureaucratic wrangling. Anyone who uses it is doomed.

ZHIZIKEJI927

Hong Kong05-26

The channel was involved in organized crime, so the card was frozen.

HAIXIANGLIANGZIHAO

Hong Kong05-26

Pepperstone is an irresponsible, profit-driven, and self-proclaimed international platform. At crucial moments, their deposit and withdrawal channels malfunction frequently, whether intentionally or not, designed to cause losses for clients. My bank card was frozen, and then I was asked by the police to sign a guarantee – I tolerated all that. In the end, they only compensated me for 40% of my losses. After that, they stopped replying to emails and refused to communicate, only responding with "contact legal counsel" and "compliance." I hope everyone will be wary, and I hope the platform can help me recover my losses of 22,700.

HAIXIANGLIANGZIHAO

Hong Kong05-23

Pepperstone is an irresponsible, profit-driven, and self-proclaimed international platform with a black heart. At crucial moments, their deposit and withdrawal channels malfunction frequently, whether intentionally or not, designed to cause losses for clients. My bank cards were frozen, and then I was asked by the police to sign a guarantee – I tolerated all that. In the end, they only compensated me for 40% of my losses. After that, they stopped replying to emails and refused to communicate, only responding with "contacting legal counsel" and "compliance" – something they learned from domestic new energy vehicle companies. I hope everyone will be vigilant, and I hope the platform WikiFX can help me recover my losses.

HAIXIANGLIANGZIHAO

Hong Kong05-22

I've been a pepperstone user for four years. Due to security issues with the platform's deposit and withdrawal channels, my bank card was frozen. The police even contacted me to come to the police station to write a guarantee. The actual loss due to the platform's problems was $41,250 USD, but the platform has only compensated me $18,550 USD. They've been stalling ever since, refusing to acknowledge their own problems. How can a platform not even provide basic security? The police had to investigate my deposits and withdrawals, and they're unwilling to even acknowledge the most basic actual financial loss, yet they still claim to be a top international platform?

HAIXIANGLIANGZIHAO

Hong Kong05-21

What's wrong with the platform pepperstone lately? I can't get in touch with customer service. I can't get in touch with anyone! What's going on?

QINGHUA

Hong Kong04-29

It's not just once or twice that the order was executed outside the candlestick chart range. It's hard to understand why this price point has surged so dramatically—making a mere 0.01 lot profit from a small trade. What exactly are you doing, pepperstone?

hakumatata

Hong Kong04-27

pepperstone received USDT but refused to credit the account, misappropriating customer funds. The crediting process lacked Chinese text and did not explicitly prohibit the opBNB network; both are Binance Chain. After the deposit arrived, they refused to process it again, citing incompatibility. I deposited USDT into Pepperstone, and the platform only stated support for BSC (Binance Chain), without any clear indication on the deposit page that opBNB was not supported or prohibited. Since opBNB is part of the Binance ecosystem and belongs to the same chain system as BSC, ordinary users are easily confused. I mistakenly transferred 150.44 USDT via the opBNB network. Currently, blockchain data shows that the funds successfully arrived at Pepperstone's official receiving address; the address was not incorrect, and the funds were not lost. However, Pepperstone's official response is: 1. The platform does not support the opBNB network and therefore refuses to credit the funds; 2. They acknowledge that they have the capability to recover funds at the blockchain level; 3. However, citing payment service provider regulations, they refuse to assist with refunds and will not take any action. I believe the platform bears significant responsibility: 1. Failed to clearly distinguish between BSC and opBNB and provide risk warnings; 2. Failed to block unsupported networks, allowing users to transfer funds freely; 3. Refused to fulfill its return obligation despite actually receiving user funds and having the technical means to recover them, seriously jeopardizing user asset security. I am now formally pursuing legal action. I have sent emails to the Bahamas Securities and their regulatory bodies requesting assistance in recovering 150.44 USDT. Contacting their customer service representatives in China is essentially a bureaucratic runaround; manual deposit is out of the question. I've also attached a screenshot of my TokenPocket wallet showing the deposit address provided by the platform; I see the funds are indeed in the account. They illegally seized funds under the pretext of incompatibility. This was my first time downloading and depositing funds into this platform. Be cautious, everyone! I've contacted four regulatory bodies, including their Australian regulatory bodies (ASIC + AFCA), and emails have been sent for three days with no response. Avoid this scam, everyone! In the end, it might all be a waste of time and effort. I just can't swallow this anger. Customer service basically just passes the buck, and the regulator can only send emails, making the process of seeking redress very slow. I was thinking that even if we succeed now, if they still won't let us withdraw our funds, we'll still be helpless. Contacting customer service usually results in being passed around, and contacting the regulator requires sending emails overseas, which customer service also mostly just sends emails suggesting a response tomorrow. Brothers, watching your hard-earned money be converted into USD and then disappear into your pockets without any peace of mind, this platform is really not worth it. My experience has been extremely bad, hahaha🤣 Evidence: Blockchain transaction records, official platform reply emails. I asked Binance customer service and they confirmed that the funds were transferred to the address provided by the platform. In summary, the funds were sent to the address provided by the platform, but they refused to refund or deposit funds, citing lack of support. They are illegally appropriating funds. There is no domestic regulation of them. Domestic users should be cautious when investing!

Xiahaha

Hong Kong03-27

I initiated a withdrawal in February, but as of March, the funds have still not been received. Additionally, customer service is unreachable, and I am currently unable to log into my account.

FX2273564434

Hong Kong03-09

Don't trust this platform—it's a scam. Deposits take over 8 hours to process, and even when funds arrive, they refuse to credit your account. Now they won't even process refund requests.

?

Hong Kong01-07

​​On September 16, I deposited $500 USD, but the status has been stuck as "pending." When I contacted support, they claimed their USDT payment gateway was experiencing anomalies and asked me to wait 2-3 days. Then on September 18, they asked me to explain the purpose of a specific payment from my cold wallet. I fail to see why the recipient of my payment is relevant to their investigation. After I replied to their email, they demanded a series of additional proof documents.​​

BIT2299710058

South Korea2025-09-19

I was thrilled when I opened my first Pepperstone account and deposited $25. After making a small profit, I chose to withdraw the funds. I went to my email to confirm the withdrawal multiple times. I distinctly remember clicking to confirm the withdrawal. After waiting three days with no funds arriving, I contacted customer support to ask why the withdrawal hadn't been processed.

FX2757041426

United Kingdom2025-09-02

The time was August 21st at 9:00 PM. No announcement was made, and customer service pretended to be dead. So disgusting. I'm really disappointed with this platform.

?

Hong Kong2025-08-21

The slippage issue is too exaggerated. I don't even dare to use market orders. Sometimes it's the same with limit orders and stop-loss orders—slippage happens instantly, even when the price hasn't reached that point, overshooting by a lot. I lose half my position the moment I enter. I don't know if it's a platform issue.

?

Hong Kong2025-07-22

last week I try to withdrawal a small amount 26USD status successful money not in .. after chatting with them transaction is cancel ?? today again I made withdrawal pending status ??? need super long to approve ?? pls beware of this platform !!

WaiKuKu

Malaysia2025-07-07

The overnight fee is so expensive, it's three times more than my previous one!

FX4064297762

Macao2024-12-11