Refund Not Made

On February 7, 2024, I requested a withdrawal with Pepperstone, which was for 4k USD and to date I have not received the withdrawal, they did it as an ARN refund, I have written to them many times and the only thing they comment on is that it I checked with the BBVA bank, it is already more than validated with the bank and the capital does not reach my account, I had never had problems with withdrawals with this broker until now and it was for a large amount, the issue is that I have requested withdrawals smaller ones which have arrived without problem, only that withdrawal which is larger, coincidentally it has not arrived to me.

The following is the original recommendation

Reembolso No Realizado

El día 7 de febrero del 2024 solicite un retiro con Pepperstone, el cual fue por 4k usd y hasta la fecha no me ha llegado el retiro, lo hicieron como un reembolso ARN, les he escrito muchísimas veces y lo único que comentan es que lo revise con el banco BBVA, ya esta más que validado con el banco y el capital a un no llega a mi cuenta, nunca había tenido problemas con retiros con este broker hasta ahora y fue por un monto grande, el tema es que he solicitado retiros más pequeños los cuales si han llegado sin problema, solo ese retiro que es más grande, casualmente no me ha llegado