Deposit not come to account

My funds have been debited from my wallet account, but not credited to my Quotex trading balance account
Deposit #51630131 / 2024-03-27 07:13:36 / 100.00$
Successfully transferred at 14:14 on 27/3/2024
On 27 March I deposited 100$ to my account on Quotex website. The recipient was Ho Van Minh from Quotex system. But until now my account amount is 0$. Where is my money in Quotex system?
Quotex must be fully responsible for it.
Quotex said they will contact me once there is an update from the financial provider, tell me do not interfere!? But until today 20 April they did not contact me.
This is the third time Quotex cheated me. Last year I deposited 2 times 50$ each to my Quotex account but the same situation, my account was 0$.