Global Broker Regulation & Inquiry App
Exposure

173 pieces of exposure in total

Unable to Withdraw

Withdrawal not received

The withdrawal did not arrive. The review failed. The withdrawal delay was too serious.

Hong Kong China Hong Kong China 2024-04-12 20:01
Hong Kong China Hong Kong China 2024-04-12 20:01
Unable to Withdraw

The funds are not withdrawn for half a month. The funds cannot be withdrawn.

I can no longer withdraw money. I have been unable to withdraw money for half a month. Now I am waiting to repay the loan, and I hope you can help me solve the problem of withdrawing money. Thanks.

Hong Kong China Hong Kong China 2024-04-12 17:15
Hong Kong China Hong Kong China 2024-04-12 17:15
Unable to Withdraw

Cannot withdraw money from Hero

The funds withdrawn on April 1st have not yet arrived. It is said to be due to problems with the acceptor. It has been more than half a month and three transactions are pending review. The fourth payment was approved on April 3, but the money has never arrived.

Hong Kong China Hong Kong China 2024-04-12 12:45
Hong Kong China Hong Kong China 2024-04-12 12:45
Unable to Withdraw

Unable to withdraw funds

It's been more than ten days and it's all been excuses. It's said that the boss was quitting and couldn’t find anyone else.

Hong Kong China Hong Kong China 2024-04-12 11:47
Hong Kong China Hong Kong China 2024-04-12 11:47
Unable to Withdraw

Can't withdraw money, did it run away?

Withdrawals were made on March 29 and April 2 respectively. The funds were deducted from the mt4 account, but have not yet arrived. I contacted customer service by email but got no reply. Very terrible.

Hong Kong China Hong Kong China 2024-04-12 10:22
Hong Kong China Hong Kong China 2024-04-12 10:22
Unable to Withdraw

Unable to withdraw funds from hero

Several friends' withdrawal requests were approved, but the money was not credited. Below is the money sent from my friend’s account. After approval, the money was not received. My money was said to be under review, but several friends’ withdrawals did not arrive. Now we just want the platform to withdraw the principal.

Hong Kong China Hong Kong China 2024-04-12 09:57
Hong Kong China Hong Kong China 2024-04-12 09:57
Unable to Withdraw

Withdrawal on March 29th, the money has been deducted from the MT4 account, but has not been received.

I made a withdrawal on March 29, and the money was deducted from my MT4 account, but it never arrived. On April 9, I sent an email to HERO's customer service email address support@heroli.com and they said that arrangements would be made one after another, but the payment has not been received as of today, and there is no reply to the email. My friends who use HERO are all in the same situation.

Hong Kong China Hong Kong China 2024-04-12 00:10
Hong Kong China Hong Kong China 2024-04-12 00:10
Unable to Withdraw

The money was withdrawn on March 29, but it has not arrived yet.

The money was withdrawn on March 29, but it has not arrived yet.

Hong Kong China Hong Kong China 2024-04-11 22:04
Hong Kong China Hong Kong China 2024-04-11 22:04
Unable to Withdraw

Unable to deposit or withdraw money

From March 28, withdrawals will not be credited to the account, nor will deposits, and the channel is closed. If it is a official platform, why didn’t the broker notify it first?

Hong Kong China Hong Kong China 2024-04-11 13:05
Hong Kong China Hong Kong China 2024-04-11 13:05
Unable to Withdraw

Cannot withdraw funds on Hero

It has been several days since I applied for a withdrawal, and it is still under review, I have not received any notification or reply.

Hong Kong China Hong Kong China 2024-04-11 11:54
Hong Kong China Hong Kong China 2024-04-11 11:54
Unable to Withdraw

Normal withdrawals will not be possible from the end of March

Withdrawals were normally in mid-March, but withdrawals are delayed at the end of March. I sent emails to inquire on April 4th and April 8th respectively. One reply was that the withdrawal channel was closed during holidays, and the other reply was that the order was being arranged, but the account was never received. There are currently problems with deposits and withdrawals, but the withdrawal review process is normal. Someone responded to the email, but the funds could not be received.

Hong Kong China Hong Kong China 2024-04-11 10:40
Hong Kong China Hong Kong China 2024-04-11 10:40
Unable to Withdraw

Unable to withdraw funds

One deduction has not been credited, and the other has not been deducted. It is said that the payment channel has been frozen, and it may have run away.

Hong Kong China Hong Kong China 2024-04-11 10:12
Hong Kong China Hong Kong China 2024-04-11 10:12
Unable to Withdraw

I withdrew the money on March 29, but it still hasn’t arrived. I sent an email to the company the day before yesterday, but they didn’t reply, and they didn’t give an accurate answer.

Customer service does not reply to emails and no withdrawal is issued for 13 days. They didn’t give an accurate answer either.

Hong Kong China Hong Kong China 2024-04-11 09:57
Hong Kong China Hong Kong China 2024-04-11 09:57
Unable to Withdraw

It’s been ten days since I made a withdrawal and it still hasn’t credited.

Withdrawal have not credited for ten days. Don’t know why, but I have also suffered heavy losses recently.

Hong Kong China Hong Kong China 2024-04-11 09:11
Hong Kong China Hong Kong China 2024-04-11 09:11
Unable to Withdraw

Withdrawal is deducted but not credited.

The reason given by the brokerage is that the bank's deposit and withdrawal channels are frozen, which is the so-called account freeze. The USTD withdrawal broker said that it is currently short of U and is looking for it.

Hong Kong China Hong Kong China 2024-04-11 08:43
Hong Kong China Hong Kong China 2024-04-11 08:43
Unable to Withdraw

Withdrawal can't be credited.

The withdrawal was approved but not received. What's wrong? When will it be resolved?

Hong Kong China Hong Kong China 2024-04-11 07:52
Hong Kong China Hong Kong China 2024-04-11 07:52
Unable to Withdraw

Unable to withdraw recently

Deductions can be made, but the funds are not credited. Now most people are panicking. Many community representatives tell us to wait another two months.

Hong Kong China Hong Kong China 2024-04-11 07:34
Hong Kong China Hong Kong China 2024-04-11 07:34
Unable to Withdraw

There are more than a dozen of us, with a total of more than 1 million US dollars, but HERO will not give withdrawal, keeps delaying, and does not give any explanation. I hope everyone will pay attention and don’t be fooled.

The withdrawal shows that it has passed the review, but it cannot be credited! Which department should I contact to make a complaint? Please give me some ideas!

Hong Kong China Hong Kong China 2024-04-11 07:23
Hong Kong China Hong Kong China 2024-04-11 07:23
Unable to Withdraw

Withdrawal not received.

I made a withdrawal on April 1st and the money was deducted on April 3rd, but it has not arrived yet! Recently I heard that many customers have not received their funds for more than ten days.

Hong Kong China Hong Kong China 2024-04-11 07:02
Hong Kong China Hong Kong China 2024-04-11 07:02
Unable to Withdraw

Withdrawal on March 29 has not credited yet

Withdrawal amount: 7003.38 Withdrawal id: W20240329133375 Application time: 2024-03-29 10:16:02 Deduction time: 2024-03-31 08:57:49 Withdrawal: 49999.9312

Hong Kong China Hong Kong China 2024-04-11 07:02
Hong Kong China Hong Kong China 2024-04-11 07:02
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