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180 pieces of exposure in total

Unable to Withdraw

The platform and the custodian defraud the client's principal together.

In March last year, I knew a foreign exchange custody team that could provide custody and documentary services. After contacting, deposit funds and start hosting. The deposit is their designated platform ACY. At that time, the team promised to withdraw money after the profit doubled. After it. he profit doubled last year, the contact team did not give out the money, the reason: the main account is still in loss and cannot close the position. Contact the acy platform to withdraw funds, but do not give the reason: the main account is still making orders and cannot withdraw funds. Since last year, I have been looking for various reasons to delay the payment for more than a year. The platform and the custody team defraud customer funds together.

Hong Kong China Hong Kong China 2022-05-19 12:22
Hong Kong China Hong Kong China 2022-05-19 12:22
Others

Fraud platform denies the withdrawal and deduct the so-called 1500 bonus for no reason. It is clearly a robbery

Such a super trash fraud platform that cannot be any worse. I have been using the platform for six years. On Monday, the withdrawal of USD 2,384 was rejected, and USD 1,500 was deducted for no reason. The reason given by the customer service was that I received a bonus of USD 1,500 two years ago. At that time, my account was liquidated and there was no balance. The first deposit was 10,000, and the loss was 2,384. The so-called 1,500 bonus was deducted from the application for withdrawal. In the end, only 884 US dollars were withdrawn. The activity two years ago has already expired, and the bonus can carry losses. Yes, this bonus will be deducted from my new deposit two years later. I have never heard of trading for so many years. The account manager has been placating me for delaying time and not solving the problem. The platform has a strong attitude and will not refund the 1500. I re-deposited and returned the 1500 to me in the form of a bonus. The platform is so trash. I asked the platform to return 1500 US dollars to the bank card.

Hong Kong China Hong Kong China 2022-05-10 01:05
Hong Kong China Hong Kong China 2022-05-10 01:05
Resolved

Unable to withdraw and keep looking for excuses to delay

Unable to withdraw and keep looking for excuses to delay. I ask the docking customer service, and online customer service。They all say that the transfer regulation is strict.

Hong Kong China Hong Kong China 2022-03-31 15:37
Hong Kong China Hong Kong China 2022-03-31 15:37
Unable to Withdraw

Do not withdraw after deduct 420 dollars from the profit

Do not withdraw after deduct 420 dollars from the profit. It said about hedging. I open account here with my friend. We all make a profit together, saying that we hedged. We did long XAU some time ago which is normal operation. How can you say that when we hedged, this platform can only lose money and not make a profit?

Hong Kong China Hong Kong China 2022-03-23 10:36
Hong Kong China Hong Kong China 2022-03-23 10:36
Resolved

Do not withdraw the profit

Acy is a old platform and does not withdraw the profit, saying that the depth of market is not enough. Quotation difference. My transactions were all made during peak period and make a profit of 3767 dollars. Acy does not allow to withdraw and deducts the profit. It is such a bandit behaviour.

Hong Kong China Hong Kong China 2022-03-21 11:18
Hong Kong China Hong Kong China 2022-03-21 11:18
Resolved

Unable to withdraw

The platform has deducted the money, but the withdrawal has not been received within 4 working days. Contact customer service and no reply.

Hong Kong China Hong Kong China 2022-03-17 12:52
Hong Kong China Hong Kong China 2022-03-17 12:52
Resolved

Unable to withdraw

Relevant departments need to approve the withdrawal, but there is still no reply for several days after the approval, and the account has been delayed for many days. First, they asked me to take a video with my passport, and then asked me about how to open and close the position. They use various excuese to deny the withdrawal and todya is the tenth day

Hong Kong China Hong Kong China 2022-03-10 13:08
Hong Kong China Hong Kong China 2022-03-10 13:08
Resolved

ACY does not withdraw

On February 26, apply for withdrawal, but it still does not arrive till now. The background of the website shows that the withdrawal has been certified. MT4 shows that the money has been withdrawn. Contact the account manager via wechat. I heard that it is unable to withdraw. Haven't responded. They used to be very active when I made a deposit, and they immediately came out to cooperate.

Hong Kong China Hong Kong China 2022-03-05 20:48
Hong Kong China Hong Kong China 2022-03-05 20:48
Others

Scam that does not deposit for one day. The customer service said that there are too many people so the review is slow. Now, they just ignore you.

Scam that does not deposit for one day. The customer service said that there are too many people so the review is slow. Now, they just ignore you.

Hong Kong China Hong Kong China 2022-02-28 19:43
Hong Kong China Hong Kong China 2022-02-28 19:43
Others

Scam that does not deposit for one day. The customer service of the platform said that there are too many people so the review is slow.

Scam that does not deposit for one day. The customer service of the platform said that there are too many people so the review is slow.

Hong Kong China Hong Kong China 2022-02-28 19:05
Hong Kong China Hong Kong China 2022-02-28 19:05
Unable to Withdraw

Unable to withdraw

Unable to withdraw and denied the documents. Unable to withdraw. Fraud platform.

Hong Kong China Hong Kong China 2022-02-01 10:56
Hong Kong China Hong Kong China 2022-02-01 10:56
Unable to Withdraw

The withdrawal period is pretty long

I submitted for withdrawal on Jan. 1, and it has not arrived until now(Jan. 11)

Hong Kong China Hong Kong China 2022-01-11 14:12
Hong Kong China Hong Kong China 2022-01-11 14:12
Severe Slippage

Malicious making money from client losses, illegal fundraising

Serious severe slippage and lags until it crashes. It usually lags for seven or eight minutes or even more. For the scalp-based transactions, it could have been profitbal, but often lags until it become a loss. The platform replied that it was due to third party quotation data had delayed. I did not find this third-party, why should I bear the loss? Are you kidding me? I made a deposit at 10:26 last night and keeping urging the platform but no response. The deposit arrived at 7:08 this morining, casuing me wiping out the account and miss the best position for making orders.

Hong Kong China Hong Kong China 2021-11-23 19:38
Hong Kong China Hong Kong China 2021-11-23 19:38
Unable to Withdraw

22th, 25th, 26th and 27th

I withdrew on 22th, 25th, 26th and 27th, but did not receive anything. I contacted the platform and they explained as following. It took 6 days, not 1-2 days as it promised.

Hong Kong China Hong Kong China 2021-10-28 12:38
Hong Kong China Hong Kong China 2021-10-28 12:38
Severe Slippage

Severe slippage

Forced liquidation. Many orders were closed as the following picture showed.

Malaysia Malaysia 2021-09-20 22:06
Malaysia Malaysia 2021-09-20 22:06
Others

The reply about the loss of $7,000 caused by unable to trade for two hours on June 7

The following pictures are abouyt the company's irresponsible response. Do you want us to keep an eye on you when the market opens every second? Acy has not only experienced frequent temporary suspensions, but also many times! I very much doubt the company's credibility and regulatory issues!

Hong Kong China Hong Kong China 2021-06-09 11:36
Hong Kong China Hong Kong China 2021-06-09 11:36
Others

Unable to trade on the mo,rning of June 7 cuz the market suspended for two hours

The early trading was suspended for an hour and a half to 2 hours, resulting in a stop-loss order with 20 lots of silver and 8 lots of gold that cannot be revoked. Claims for damages of more than 7,000 losses are attached to the post like this.

Hong Kong China Hong Kong China 2021-06-08 09:43
Hong Kong China Hong Kong China 2021-06-08 09:43
Resolved

The early market on June 7 suspended for over one and half an hour , making the SL order of 22 lots XAG/USD and 6 lots XAU/USD lose over 6,000

Suspension of the Dow has suffered heavy losses, 6 lots of gold, 22 lots of silver, demanding compensation for the price before the suspension

Hong Kong China Hong Kong China 2021-06-07 10:30
Hong Kong China Hong Kong China 2021-06-07 10:30
Resolved

Give me justice

At the beginning, I left a message on the official website that I wanted to open an account, and then someone claimed to be an account manager, saying that I would submit a work order to other agents and there would be a rebate. I have successively entered more than 10,000 US dollars and traded many hands, but I did not receive it. Once the commission is rebated, I will ask the account manager to claim my commission. At the beginning, the answer was extremely perfunctory. Now the account manager does not return my information directly, and complaints on the official website have been unsuccessful for many times.

Hong Kong China Hong Kong China 2021-06-02 19:07
Hong Kong China Hong Kong China 2021-06-02 19:07
Others

ACY Securities

In the past few days, I have been unable to access the MT4 trading interface and have been going around in circles.

Hong Kong China Hong Kong China 2021-05-20 14:33
Hong Kong China Hong Kong China 2021-05-20 14:33
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