Dear Valued Client, thank you for providing the information. After verification, we confirm that the account in question is a PAMM account, and during the relevant period, the client had no direct communication with Moneta Markets. Transaction records indicate that the current balance of the account is zero, with funds fully depleted due to losses incurred from PAMM trading, not because withdrawals were blocked. The last successful withdrawal recorded in the system occurred on May 2, 2024. Following significant trading losses, the account status was adjusted to "close-only," meaning no new positions could be opened. Additionally, this case is related to the previous Brazil PAMM/Nexobot case, and as part of its resolution, the client had already received a 1:1 credit compensation. After repeated verification, we found no evidence that either the bank or Moneta Markets ever blocked the client's withdrawals. The losses were due to PAMM trading. Due to transaction activities, the withdrawal function will naturally become unavailable after the account balance is depleted. Thank you for your understanding and support. If you have any further questions, please feel free to contact us at any time. We will be happy to provide you with further assistance.

Hello, thank you very much for reaching out to us. We have previously explained the details of the case and the relevant handling results via email, and informed you that the refund process could be completed with the assistance of the relevant department once you confirmed the refund arrangement and submitted the required documents. Currently, the refund has not been completed because we have not yet received your confirmation and the necessary documents. If you are willing to proceed with the refund in the future, please feel free to contact us at any time, and we will provide the necessary assistance within the framework of compliance and terms.

Dear Valued Client, Thank you for your recognition and support of Moneta Markets! Your affirmation is the greatest encouragement to our team and makes us deeply honored. We remain committed to providing professional, transparent, and efficient service experiences for our clients. Should you have any needs or suggestions in the future, please feel free to contact us. We look forward to continuing to offer you support and assistance.

Dear Valued Client, Thank you for your recognition and support of Moneta Markets! Your affirmation is the greatest encouragement to our team and makes us deeply honored. We remain committed to providing professional, transparent, and efficient service experiences for our clients. Should you have any needs or suggestions in the future, please feel free to contact us. We look forward to continuing to offer you support and assistance.

Dear Valued Client, Thank you for your recognition and support of Moneta Markets! Your affirmation is the greatest encouragement to our team and makes us deeply honored. We remain committed to providing professional, transparent, and efficient service experiences for our clients. Should you have any needs or suggestions in the future, please feel free to contact us. We look forward to continuing to offer you support and assistance.

Hello, esteemed customer, thank you very much for reaching out to us. After verification, we confirm that the three accounts involved are all PAMM accounts, and all trading operations are executed by the respective PAMM managers. Moneta Markets solely acts as the trading platform provider and does not participate in specific trading decisions or risk management. Regarding account records, account 47404** shows normal PAMM deposit and withdrawal processes, with all fund transfers in and out complying with the PAMM mechanism, and no instances of blocked withdrawals were found. The funds in account 47246** have been transferred internally to another linked PAMM account (47037**), and no rejected withdrawal requests were recorded at the platform level. As for the primary PAMM account 47037**, its transaction records include PAMM deposits and withdrawals as well as external withdrawals (including PIX and cryptocurrency), with the last successful PAMM withdrawal occurring in May 2024. On the 20th of the month, there is another deposit record dated April 3, 2025. Based on the above verification results, no instances of Moneta Markets blocking or restricting withdrawals at the platform level have been found. Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact us at any time.

Dear Valued Customer, Thank you for providing the information. After a careful risk assessment by our risk control department, it has been determined that the account in question has been misusing the interest-free (Islamic) trading environment. Regarding this matter, the company has not withheld any client funds, and the relevant account has been terminated according to procedures and archived on March 27, 2025. If you have any questions, please feel free to contact our customer service department, and we will provide you with the necessary explanations and assistance. Thank you for your understanding and support.

Dear Valued Customer, Thank you very much for reaching out to us. Upon investigation, it has been confirmed that the account in question is a swap-free account. Our review revealed that the account held multiple open positions during the relevant period, which may have resulted in relatively higher administrative fees. Additionally, we have re-examined the customer's previous inquiries regarding similar issues, and the operations team found no irregularities. We appreciate your understanding and support. Should you have any further questions, please do not hesitate to contact us.