WANGYU
Others
compensation
$1,000(USD)
90day22hour
WANGYUSolved after user's confirmation
WANGYUSupplemental Materials
Supplemental Materials
The customer service told me by WeChat to send an email, but they replied without any solutions. As always, they used the same excuse, network issue. Is network so smart to help them commit fraud? The network got disconnected once the market was good, and it got back to normal after a good market. It happened many times, not just one. The first image shows the most typical case, in which more than 2,000 pips increased in a very short time.
FXCMReply
Reply
Dear user, your support to FXCM is greatly appreciated. We have received your problem. Please reach out to official customer service at website as soon as possible. We're very sorry for the delayed replies as a result of large amount of informative consultation. Finally, have a good time.
WANGYUSupplemental Materials
Supplemental Materials
I reached out to customer service next day via email and phone, but they kept delaying the problem with a range of excuses.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
WANGYUStart Mediation
Start Mediation
有好行情就掉线。几百点的到2000多点的行情都掉线。下不了单，成交的订单也无法改止损或平仓，行情过去或反转了才登上账号。造成很多损失。发邮件也不回，打电话说处理也不处理，
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