The customer service told me by WeChat to send an email, but they replied without any solutions. As always, they used the same excuse, network issue. Is network so smart to help them commit fraud? The network got disconnected once the market was good, and it got back to normal after a good market. It happened many times, not just one. The first image shows the most typical case, in which more than 2,000 pips increased in a very short time.

Dear user, your support to FXCM is greatly appreciated. We have received your problem. Please reach out to official customer service at website as soon as possible. We're very sorry for the delayed replies as a result of large amount of informative consultation. Finally, have a good time.

I reached out to customer service next day via email and phone, but they kept delaying the problem with a range of excuses.

If there is a good market, it will be disconnected. Markets ranging from a few pips points to more than 2,000 pips are all disconnected. You can’t place an order, and you can’t change the stop loss or close the position. Only when the market has passed or reversed can you log into the account. Cause a lot of loss. No response to emails, no response to phone calls,