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اردو
Resolved
FXCM slippage widened and it is useless to set stop loss, resulting in liquidation
Mediating Parties 
FXCM
Issue
Others
Requirement
compensation
Settlement Amount
$12,700(USD)
Time
207day9hour
Mediation Status
Hong Kong2023-06-07
Solved after user's confirmation 
FX6709144505
FX6709144505Hong Kong2022-12-25
Supplemental Materials FX6709144505
FX6709144505I can't accept what he said. I set stop loss, but didn't close position. A heavy slippage resulted in the liquidation.
Supplemental Materials
United Kingdom2022-11-30
Reply FXCM
Thank you for the information. We have already contacted you about that odds prefer a slippage caused by the price gap in market when key data is released. This is a common market risk. You're advised to control your positions under risk management. Please feel free to reach out to us, if you have any questions. Your support to FXCM is greatly appreciated.
Reply
Hong Kong2022-11-14
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-11-14
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-11-12
Start Mediation FX6709144505
FX67091445052022.11.10. FXCM’s 106863579 order set a two-pips stop loss at that time, and the slippage of the transaction order expanded, which led to liquidation. No answer from FXCM email.
Start Mediation
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