Account: Chen Jicheng 607976, Tan Jiandong 608251. Event description: the profitable orders were deleted by the platform Appeal: hope the platform will compensate me See the attached pictures, which shows the time recorded by ther computer and phone when the server was abnormal On August 13th , I traded on KVB Prime, and gained a profit of 20,000 dollars. But those profitable orders were deleted by the platform. My friends who invest in forex all spoke highly of KVB, so I decided to give a try with 10,000 dollars. I was glad to profit 7,000 dollars more soon after I deposited money. But when I inquired the customer service personnel, they told me those orders were deleted because of wrong quotations. The explanation was unacceptable, but I had no idea what to do. I turned to my friend, and he suggested me to make an appeal to the platform by email and if it didn’t work, I could make complaints. The platform went go fraud like robbers. It is fortunate that I gained profits, and what if I lost money? What they are going to do? KVB tries to shirk responsibility with excuses. They deleted my orders with notifications, which violated the regulatory rules. First, I traded based on your quotations and rules,

PINGDANRUSHUI24710

Hong Kong China 2019-08-28 19:10

I inquired FCA about the qualification of KVB Prime forex platform and was told by the staff that there was no regulatory information about it.One can see from this email and check its qualification on the website of FCA.It is vital to select the regular platform and distinguish fraud platform.Don’t be cheated again.

YILVYANGGUANG

Hong Kong China 2019-08-28 13:36

KVB,I am your client.My MT4 account was 6****6.I traded on your platform and made a profit of $4000,which was deleted by your company.The customer service explained that the data was rollback deleted,which I couldn’t accept.You deleted my data without my permission which was inconsistent with regulation requirements.Firstly,I didn’t accept your wrong quotation for I placed my order with according to you standard.Secondly,I shouldn’t afford for the loss of wrong quotation because of your technology error.Thirdly,this the first time I met this situation,The trade I conduct on other platforms is always normal.You deleted my statement of profiting settlement without my permission.It was your obvious repudiation.Which regulator allows you to pocket my profit?I have cooperated with KVB for a long time with your credit basis.You must compensate me for the profit after you restore you bugs.For the terrible experience,I hope you put emphasis on the solution!

HUANGXIAOSHUAI

Hong Kong China 2019-08-22 18:12

Hello KVB Prime, I am your client: Chen Linju, with the account No.: 608219, On the evening of August 13, 2019, I was trading on your company platform, and profited 16,678 dollars. But then these transactions were deleted by your company. With giving us notifications, you arbitrarily erase the delivery orders, which do not meet the regulatory requirements. First, we opened positions and traded according to your quotations and rules. I don’t accept the excuse of wrong quotations. Second Even if you made mistaken quotations and caused losses, that was the technical fault of your platform. You can't let the client take responsibilities. Third, we traded normally on other platforms. And you deleted our profit delivery order without telling me. It is clear that the platform is playing tricks. Your profitable orders will be erased, and losses will be borne by yourself. Which supervision agrees that you can do this! Your company can fix the quotations, but the profits must be replenished to us. We have been working with KVB because of your reputation! I don't want your company to give us a bad experience! I hope that your company will pay attention to solving it! Above pictures are evidences, the majority of investors pay close attention to this platform

PINGDANRUSHUI24710

Hong Kong China 2019-08-21 20:04

KVB,I am your client.My MT4 account was 607746.I traded on your platform at 15:46,13th,August,2019.I profited for $3429.24 by making orders,which was deleted by your company.The customer service explained that the data was rollback deleted,which I couldn’t accept.You deleted my data without my permission which was inconsistent with regulation requirements.Firstly,I didn’t accept your wrong quotation for I placed my order with according to you standard.Secondly,I shouldn’t afford for the loss of wrong quotation because of your technology error.Thirdly,this the first time I met this situation,The trade I conduct on other platforms is always normal.You deleted my statement of profiting settlement without my permission.It was your obvious repudiation.Which regulator allows you to pocket my profit?I have cooperated with KVB for a long time with your credit basis.You must compensate me for the profit after you restore you bugs.For the terrible experience,I hope you put emphasis on the solution!

FX3019157730

Hong Kong China 2019-08-21 18:16

I made profits from my several orders on 13th,August.But the profit was deducted by the platform,as well as the trade record deleted.Fortunately,the dairy couldn’t be copied.Anything can be certified.I was told that there was something wrong with the platform and all orders were invalid during that period.I want to ask why you did so instead of sending notifications or closing the trade.Please please pay for us the compensation.Also,there were a series of serious slippage these days,ranging from a few tenths of dollars to above $6.The phenomenon of great losses caused by serious slippage was increasing.I hope the platform pay for us the appropriate compensation and give a satisfying-respond to us,or I will expose you platform continuously.

FX4100500420

Hong Kong China 2019-08-20 13:50

KVB,I am your client.My MT4 account was 607746.I traded on your platform at 15:46,13th,August,2019.I profited for $3429.24 by making orders,which was deleted by your company.The customer service explained that the data was rollback deleted,which I couldn’t accept.You deleted my data without my permission which was inconsistent with regulation requirements.Firstly,I didn’t accept your wrong quotation for I placed my order with according to you standard.Secondly,I shouldn’t afford for the loss of wrong quotation because of your technology error.Thirdly,this the first time I met this situation,The trade I conduct on other platforms is always normal.You deleted my statement of profiting settlement without my permission.It was your obvious repudiation.Which regulator allows you to pocket my profit?I have cooperated with KVB for a long time with your credit basis.You must compensate me for the profit after you restore you bugs.For the terrible experience,I hope you put emphasis on the solution!

FX3019157730

Hong Kong China 2019-08-20 13:44

At 21:50 pm on August 13, 2019, all the gold delivery orders in the two accounts were deleted on the morning of August 14th. And the balance in the accounts were maliciously deducted $11,250 and $11,172. The official customer service personnel keep me wait for notice with the excuse of wrong quotations. The transaction orders were deleted and balance was reduced at will. Is there no laws and reasons?

HURANHUHURAN

Hong Kong China 2019-08-15 18:23

I deposited nearly 20,000 dollars in KVB Prime in May. As China300 was often offline because of the server during May, I suffered losses and reported the problem to the customer service personnel several times. But They made no reply and froze my account, refusing my withdrawal. They said accounts with deposits less than 5,000 dollars would be frozen.This provision was shocking.

FENGHANGTIANXIA

Hong Kong China 2019-08-06 21:41

KVB said that there were something wrong with the backstage,which led to clients’ great losses.The clients regarded it as a fraud platform and required for compensation.But the official didn’t address it.I hope the platform handle it positively.

AISHANGZHITOU

Hong Kong China 2019-07-09 23:24

KVB Prime’s server allows delay. during the outage, I could not close orders out and stop losses, which caused a forced liquidation. The platform incited me to close orders out by agreeing to compensated for order difference. It changed its mind after the positions were closed out.

SUNJUNSHUANG PINGAN LIAOCHENG

Hong Kong China 2019-07-06 00:22

The server is unable to login now, and the platform has not yet dealt with the problem. Everything has gone well from May to now, but tonight I am unable to log in the the server.

Ailenve

Hong Kong China 2019-06-27 18:11