KVBPirm deleted privately my profitable orders and my balance

At 21:50 pm on August 13, 2019, all the gold delivery orders in the two accounts were deleted on the morning of August 14th. And the balance in the accounts were maliciously deducted $11,250 and $11,172. The official customer service personnel keep me wait for notice with the excuse of wrong quotations. The transaction orders were deleted and balance was reduced at will. Is there no laws and reasons?