KVB Prime deleted deleted privately delivery order backstage

Account: Chen Jicheng 607976, Tan Jiandong 608251. Event description: the profitable orders were deleted by the platform Appeal: hope the platform will compensate me See the attached pictures, which shows the time recorded by ther computer and phone when the server was abnormal
On August 13th , I traded on KVB Prime, and gained a profit of 20,000 dollars. But those profitable orders were deleted by the platform. My friends who invest in forex all spoke highly of KVB, so I decided to give a try with 10,000 dollars. I was glad to profit 7,000 dollars more soon after I deposited money. But when I inquired the customer service personnel, they told me those orders were deleted because of wrong quotations. The explanation was unacceptable, but I had no idea what to do. I turned to my friend, and he suggested me to make an appeal to the platform by email and if it didn’t work, I could make complaints. The platform went go fraud like robbers. It is fortunate that I gained profits, and what if I lost money? What they are going to do? KVB tries to shirk responsibility with excuses. They deleted my orders with notifications, which violated the regulatory rules. First, I traded based on your quotations and rules,