Unable to deposit and resulting in loss and refuse to compensate

Starting from 21:00 on the evening of July 6th, Doo Prime platform was unable to deposit, totaling 26,900 US dollars, resulting in the loss and liquidation. I communicated with customer service, and the customer service gave feedback to the backstage. The backstage said that I contacted the customer service at 22:47 and ignored it. No compensation will be given. I'm planning to call the police.