Upway Review: Slippage, Stop-Loss and Withdrawal Complaints Worth Checking

Upway, operated by Hong Kong firm JRJR (金榮中國金融業有限公司), has offered gold and silver CFD trading since 2003 through its own app plus MT4 and MT5. It holds a Hong Kong Gold Exchange (HKGX) licence, yet WikiFX scores it just 1.62 out of 10, and user complaints keep returning to the same themes: unhonoured stop-loss and take-profit levels, severe slippage, and withdrawal trouble. This review separates what is confirmed from what traders should verify before depositing.

Contents

01

Complaint Pattern Analysis

02

Regulatory Warning

03

Basic Information

04

Score and Influence

05

Final Thoughts

Complaint Pattern Analysis

The complaints repeat a clear pattern rather than appearing as random noise. Multiple Hong Kong users describe orders filled far from their requested prices, especially around market open and high volatility.

According to a complaint filed in June 2026, a trader set a take-profit on a silver short at 56.90. The price fell to 56.71, below the target, yet the position was not closed at the take-profit level. The user called the platform "heartless" and warned that retail traders get "harvested."

Screenshot submitted by the user with the complaint (2026-06)

A separate complaint, dated June 2026, says the platform "disconnects the network cable before drastic price increases," leaving short positions impossible to close and the page frozen.

Screenshot submitted by the user with the complaint (2026-06)

Withdrawal and account problems also surface. An older complaint from 2018 claims the user was led into losing trades, funds were later traced to a private account instead of the gold exchange, and the platform eventually closed the trader's account.

Screenshot submitted by the user with the complaint (2018-08)

Regulatory Warning

Upway's only listed regulator is the Hong Kong Gold Exchange, licence 084, which WikiFX currently marks as regulated. That is a real, membership-based precious metals exchange, but it is not the same as Hong Kong's SFC. A membership exchange generally provides a different and typically weaker level of client protection than a full financial regulator. Combined with the low score and repeated execution complaints, the licence alone should not be treated as a green light.

Basic Information

Upway was founded in Hong Kong in 2003 and focuses narrowly on gold and silver CFDs. The minimum deposit is USD 70, a demo account is available, and trading runs through the Upway app, Upway desktop, MT4 and MT5. Residents of the United States, Belgium and Canada are not accepted, according to the company profile.

Score and Influence

WikiFX rates Upway at 1.62 out of 10, a low score that sits alongside a steady stream of complaints concentrated on execution, slippage and withdrawals. The volume of similar, independently worded accounts gives the pattern more weight than any single post would.

Final Thoughts

The confirmed facts point one way: Upway is a long-running Hong Kong precious metals broker with a valid HKGX membership licence, but a very low WikiFX score and a recurring trail of execution and withdrawal complaints that the licence does not offset. Traders weighing this platform should treat the HKGX membership as limited protection, not full regulatory cover.

Before depositing, verify the licence and read the latest complaints on WikiFX, then test with a small deposit and a withdrawal before committing real capital. The WikiFX App shows live scores, complaints and regulatory details for Upway, which is the quickest way to check whether the pattern has changed.

Finally, WikiFX would like to remind everyone that before using any US stock, futures, or forex brokers, remember to check the platform's regulatory information, trading environment, field inspection reports, user reviews, and overall rating on the WikiFX App. This will help you effectively avoid problematic scam platforms and rogue brokers, safeguarding your capital.