IEXSReply

2022-11-16 09:17

United Kingdom

Reply

Dear IEXS user, after an investigation, the account 5600223/5600229 worked well without any abnormity according the monitoring system, so the order of the account is valid. And due to deposit being less than 50%, the order had a force liquidation executed by system at 21:30, November 10, 2022 when the gold spreads increased at US market opening. Please be noted that an order to sell is closed at the Ask price, and the icon shows the Bid price. Even with locked positions, the order will experience a force liquidation as the deposit is less than 50% of the level of liquidation, which is induced by an expansion of unrealized loss and a decrease in net balance of an account caused by spreads fluctuation. The liquidation will end after the margin rate recovers above 50%. IEXS is committed to providing the best trading execution for clients. Please be cautious about locking position, because there are more risks in trading especially when the significant data is released, which results in fluctuated market and increased spreads. We sincerely advice you to pay close attention to the net balance of your account with locked positions. Thank you for supporting us. Have a good time.

HAITAO6935Start Mediation

2022-11-12 14:35

China

Start Mediation

两个账户全部锁仓，其中一个账户1709附近进的多单0.01数据出来时，直接往上拉的没有往下拉，盈十平台直接给我亏损14000多美金，非农和加息是账户也是锁仓的，那时候没有给我爆仓，锁仓了账户里面已经净值400美金以上为什么让我的账户爆仓！