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اردو
Resolved
The platform can't trade, can't close the position, feedback to customer service more than ten times, no solution
Mediating Parties 
FXCM
Issue
Others
Requirement
other
Settlement Amount
$2,000(USD)
Time
55day22hour
Mediation Status
Hong Kong2023-01-03
Solved after user's confirmation 
SUANNIHEN
SUANNIHENUnited Kingdom2022-12-27
Reply FXCM
Dear customer, the trading on the platform works well. Please check your network, if you are unable to close positions. Have a good time.
Reply
Hong Kong2022-11-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-11-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-11-08
Start Mediation SUANNIHEN
SUANNIHENThe platform can't trade, can't close the position, and the customer service feedback said that it has been reported to the relevant department, but it has not been resolved for a long time, and there is no updates. I asked the customer service, but they did not know, and no one answered the call.
Start Mediation
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