ExnessReply

2022-06-27 14:20

Cyprus

Reply

Dear customer, in reference to your problem, you can report your detailed situation to the platform 24 hours customer service or email the official customer service at support@exness.com (ensure the correct email address) by your email registered at the platform. If you have contacted us, please still reply the email or consult the 24 hours online customer service on the website for help. Have a good time.

FX2900588335Supplemental Materials

2022-06-14 19:53

China

Supplemental Materials

I forgot to offer the amount, totaling 98,000 US dollars. During the Russia Ukraine War, the trading had been delayed for around 3-4 hours on February 20, 21, 23, and 24. On the day of a mutual conflict, the bitcoin dropped 4-5 thousand points, and an interest rate release resulted in a loss of 98,000 US dollars. In addition, 4 withdrawal applications with more than 7,000 US dollars were rejected with the money returned to the original account. On March 21, I went long bitcoin, and frequently the price level of liquidation was triggered because of slippage. I could not close positions, nor could I lock positions due to the delay when facing a great fluctuation in market. The platform customer service said in a haughty tone that illegal brokers refuse to compensate for trading delay. They rejected customer's withdrawal and suspended the trading account because of having a guilty conscience, leading to the failure to log in the personal area in the backstage. The domestic platform manager is named Gao Ming (Gao Ping) in Shanghai. The platform provides exchange trading and hedging trading. The so called superior agent's name is Hua Conghai, whose WeChat account is "XiaoXiongDongDong", and there is a Malaysian Mr He with a Hong Kong accent. The trading delay occurs when there's a huge market volatility, and the first severer trading delay continued for more than three hours, with continued disconnection caused by closed quotation. I joined some chatting groups of EX, where many traders kept complaining daily trading delay on the platform. I have received three emails that read "the server is interrupted and is under maintenance", without providing any compensation. If you asked some questions about the trading delay, and they would blacklist the customer's operation backstage, delete his trading records, and finally suspend it, as well as the customer who failed to withdraw his money. There is some limitation, so that many images and videos can not be uploaded. They deliberately delay customer's withdrawal applications. He stated that a slippage of 20 US dollar for gold is normal when a great market volatility occurs, but it seems like that the platform has worked out the customers' point level of liquidation and transaction after liquidation. You must be regret depositing on the platform, in particularly, the account by which you deposit will be frozen for receiving the black money.

FX2900588335Start Mediation

2022-06-09 13:37

China

Start Mediation

卡盘滑点坑9万美金。遇到行情大不让平仓锁仓补仓。要视频的加V信号18250769103。后台有计算机程序监控参与者跟踪，随时卡盘、出事后做贼心虚个人专区不让登录。交易记录我都保存，邮箱有系统自动发。没任何解释没任何通知恶意个人专区登不上，它还想删除日志（我虽都保存），但它作心虚行为，2月23日BJ时间21:35分9万美金不让平仓，一直显士“”报价关闭，禁止交易“”打客服电话老不解决。，它邮件回复说服务器中断，2月20日14:30分卡盘一小时的视频，盈利不让平直到爆仓。比特币滑500点。3月16日凌晨两点公布利率决议黄金滑点8美金，做对按报价本能盈利，做多市场最低1894.7.它却最差最低点位成交，3月21日4070做多比特币，方向对，它故意滑点进场扩大点差每滑到暴仓的最低点。每次超5千美金出金被原路返回账户卡盘后台风控下单爆仓了，它算好爆仓点滑点爆，（比特币兑美元盈利不让平仓直至爆仓，方向对，点对点的滑点到爆仓的点位，）封账号禁止交易，，偷调低杠杆，后台修改数据，比特币最高根本没到48800，服务器中断每逢大数据就平不了仓不让登陆后台他怕报警看不到入金记录，还好我有保存，卡盘爆仓入金才到账，不让平仓入金故意不到账，每次行情恶意卡盘滑点爆仓，超过5千到7千美金都不让出金，偷偷返到交易账户。自己下反向交易单。国内的负责人叫高明，有的称他为高平。Peter Valov 联系方式地址和国内代理商的联系方式地址随时公布在网上，如果没有处理