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The WikiFX Score of this broker is reduced because of too many complaints!


Hong Kong|2-5 years|
White label MT4|Chinese market only|High potential risk|


Rating Index

MT4/5 Identification

MT4/5 Identification

White Label

Server Name
UpWay3-live MT4
Server Location China


+852 2385 0868
香港新界荃湾杨屋道 8 号如心广场 2 期 21 楼全层
The WikiFX Score of this broker is reduced because of too many complaints!


VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core



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Contact number

Chinese (Simplified)

+852 2385 0868

Broker Information


Company Name


Company Abbreviation


Platform registered country and region

Hong Kong

Company website

Pyramid scheme complaint


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Warning: Low score, please stay away! 3
Previous Detection : 2024-04-25
  • It has been verified that this broker currently has no valid regulation. Please be aware of the risk!
  • The number of the complaints received by WikiFX have reached 33 for this broker in the past 3 months. Please be aware of the risk and the potential scam!

WikiFX Verification

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Pyramid scheme complaint

Dealing Desk, traders are unqualified to live stream

Get 30,000 US dollars in bonus and points. Second-level and third-level distribution, no government qualification supervision, no business in the mainland, violation of the regulations and laws of the Political Supervision Commission, traders live broadcast, double spread 50, international warehouse standard 0.01, JRJR’s own warehouse standard 0.05, Overnight interests are collected in both long and short. Request: Return my principal of RMB 23,000. This is a fraud platform. I complained about platform, then they blocked me and my account. Friends, please stay away from this kind of platform.

2023-08-30 11:22

Return me 230,000

JRJR is not supervised by the Hong Kong government, and its supervision is illegal for non-governmental organizations. The Hong Kong Special Administrative Region government’s law is 20 leverage, and the mainland has become 200 leverage. The one-sided point difference is 50, the overnight fee is charged for both long and short positions, the minimum position is 0.05, and the international position standard is 0.01, the gold withdrawal card is frozen, and the account will never be able to deposit funds when the account is at risk. Dozens of bad teachers in the live broadcast room are giving lectures. Exaggerate the bonus of up to 28,000 US dollars to induce users to make more deposits and more orders. I complained to the platform, and the platform directly blocked my account. Customer service screened me off. Fortunately, I kept all deposit and withdrawal records in advance. Evidence of violations by the platform has been collected, and the platform must give an explanation. The majority of investors have already entered or want to enter JRJR, so be careful.

2023-08-23 10:17
Unable to Withdraw


Fraud platform. In the beginning, there was an exclusive customer service who added me to WeChat and called me for orders. Later, the WeChat account of the exclusive customer service was reported by many people. Now the account is abnormal. The app must be downloaded through the link, and the app needs to be downloaded again every once in a while. , The slippage is serious. The most hateful thing is that many times when there is a big market, the app freezes, black screens, or crashes. The app returned to normal, and customer service will call every once in a while to introduce account upgrades and induce deposits. Deposits are all private accounts, and withdrawals are also private long-term accounts, and withdrawals will lead to judicial freezing of my bank card. induced fraud

2023-05-22 02:04

Regardless of the interests of customers, new positions are not allowed to open on the grounds of upgrading.

In October this year, JRJR required its account holders starting with 20 and 30 to upgrade their accounts, citing the need to upgrade the server. Otherwise, they will no longer be able to conduct new position transactions from December 4. Users must close all orders in the account before upgrading. Otherwise, after December 4, the account can only withdraw funds and deposit funds and cannot create new positions. This means that users who have arbitraged orders in their accounts will either be forced to close their positions and upgrade, or they will not be able to open new orders and continue to deposit money to hold positions until the orders in their accounts stop profiting on their own. JRJR's customer service said that it gave a two-month buffer period. In fact, the official notification was October 29th. It was only released on the platform and did not call customers to inform them. It is said to be a buffer period, but the fact is that the market will not change due to the buffer period. JRJR completely disregards the interests of its customers and has violated their rights and interests. This platform is very unreliable! Moreover, I have encountered situations where my withdrawals have been frozen many times on this platform!

2023-10-31 14:34

    JR · Company Summary

    Risk Warning

    Online trading is dangerous, and you could potentially lose all of your investment funds. Not all investors and traders are suitable for it. Please understand that the information on this website is designed to serve as general guidance, and that you should be aware of the risks.

    General Information

    JR Review Summary
    Registered Country/Region Hong Kong
    Regulation CGSE
    Investment Products gold and silver CFDs, physical gold
    Trading Platforms MT4
    Education beginner's guide, basic knowledge, market perspectives, an investment encyclopedia, technical analysis materials, and an investment Q&A section
    Customer Support email, telephone, 24-hour customer service

    What is JR?

    JR is a precious metal brokerage firm based in Hong Kong. They offer various trading products, including gold and silver CFDs (Contracts for Difference) and physical gold. As a brokerage firm, JR facilitates trading activities for clients who are interested in precious metals. They provide trading platforms, customer service, educational resources, and other services related to precious metal trading.

    JR's home page

    We will examine this broker's attributes from a variety of angles in the following post, giving you clear and organized information. Please continue reading if you're curious. To help you quickly comprehend the broker's qualities, we will also provide a concise conclusion at the end of the piece.

    Pros & Cons

    Pros Cons
    • Offers a variety of trading products, including gold and silver CFDs and physical gold • Reports of difficulties with withdrawals and potential scams
    • Provides an educational platform for clients
    • Valid regulation
    MT4 supported

    JR Alternative Brokers

    There are many alternative brokers to JR depending on the specific needs and preferences of the trader. Some popular options include:

    • JM Bullion - JM Bullion is a popular precious metal broker offering a user-friendly platform, competitive pricing, and a wide range of bullion products, making it an excellent option for both new and experienced investors.

    • - is a reputable precious metal broker founded by renowned investor Mike Maloney, providing educational resources, a seamless trading platform, and a variety of physical precious metals to cater to investors seeking to protect and grow their wealth.

    • Kitco - Kitco is a well-established precious metal broker known for its reliable pricing information, extensive market analysis, and a wide selection of bullion products, making it a valuable resource for traders and investors in the precious metal markets.

    Is JR Safe or Scam?

    Based on the information provided, it is essential to approach JR with caution. While JR is regulated by CGSE, indicating a level of oversight, there have been reports of difficulties with withdrawals and potential scams associated with the firm. These reports raise concerns about the safety and reliability of JR as a brokerage firm.

    It is crucial for individuals considering engaging with JR to conduct thorough research, gather more information, and exercise caution. It is recommended to explore alternative options and consider brokerage firms with a strong track record of reliable customer service, transparent operations, and positive client feedback.

    CGSE License

    Investment Products

    JR offers a diverse range of market instruments for precious metal trading. Their offerings include gold and silver CFDs (Contracts for Difference), which allow clients to speculate on the price movements of these metals without owning them physically. CFDs offer flexibility and leverage, enabling traders to potentially profit from both rising and falling prices.

    gold and silver CFDs

    JR also provides the option to trade physical gold, which involves the actual ownership and possession of physical gold bullion. This allows investors to hold a tangible asset and benefit from the long-term value and security of owning precious metals. With these market instruments, JR caters to different trading preferences and investment strategies, providing opportunities for both short-term speculation and long-term investment in precious metals.

    physical gold

    Trading Platform

    JR provides its clients with MT4 (MetaTrader 4) trading platforms, which are widely recognized and utilized in the financial industry. The MT4 platform is a powerful and popular trading software known for its advanced features and user-friendly interface. It offers a range of tools and functionalities that enable clients to engage in efficient and effective trading. Additionally, the MT4 platform offered by JR allows for the customization of trading preferences and the development of automated trading strategies through the use of expert advisors (EAs). EAs are software programs that can automatically execute trades based on predefined rules and parameters, helping clients implement their trading strategies more efficiently.


    See the trading platform comparison table below:

    Broker Trading Platforms
    JR MT4
    JM Bullion Online Trading Platform Online Trading Platform
    Kitco Online Trading Platform

    User Exposure on WikiFX

    You may find reports of frauds and withdrawal issues and scams on our website. Investors are urged to evaluate the risks involved with trading on an unregulated platform and carefully study the information offered. Before trading, you may check the information on our site. Please let us know in the Exposure area if you come across any such dishonest brokers or if you have been the victim of one. We would appreciate that, and our team of professionals will make every effort to help you solve the problem.

    User Exposure on WikiFX

    Customer Service

    JR provides multiple channels for customer service to cater to the needs of its clients. Clients can reach out to JR's customer service team through various means, including telephone, email, online customer service, and a physical customer center.

    Clients can contact JR's customer service via telephone at the provided number: (+852) 2385 0968. This allows for direct communication and the opportunity to address any queries, concerns, or issues promptly.

    For written correspondence, clients can utilize email and reach out to JR's customer service team at This provides a convenient and documented channel for communication, allowing clients to express their inquiries or provide detailed information.

    Working hours: Monday to Friday 9:00-17:00 (closed on holidays).

    Company address: 21/F, Nina Tower Phase 2, No. 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

    contact details


    JR places great emphasis on supporting the education of their clients by providing an extensive educational platform. This platform offers a wide array of resources designed to enhance clients' knowledge and understanding of precious metal trading.

    For beginners, JR offers a comprehensive beginner's guide that serves as an introduction to the world of trading. It covers the fundamentals of trading, including basic knowledge, concepts, and essential strategies. This guide provides newcomers with a solid foundation to start their trading journey.

    beginner's guide and basic knowledge

    In addition to the beginner's guide, JR's educational platform encompasses a range of resources that cater to clients with varying levels of expertise. They provide depth-inknowledge resources that delve into specific topics related to precious metal trading. These resources cover areas such as market perspective, offering insights into current market trends, news, and analysis. This information helps clients stay informed about factors influencing the prices of precious metals and make well-informed trading decisions.

    To further expand clients' understanding, JR offers an investment encyclopedia that serves as a comprehensive reference tool. It provides detailed information about various investment concepts, strategies, and techniques. This resource helps clients deepen their understanding of investment principles and broaden their knowledge base.

    market perspective and investment encyclopedia

    Technical analysis materials are also available on JR's educational platform. These resources focus on technical analysis techniques and tools used to interpret price charts and identify potential trading opportunities. Clients can learn about popular indicators, chart patterns, and trend analysis methods, enabling them to make more informed trading decisions based on technical factors.

    To address specific queries and concerns, JR provides an investment Q&A section where clients can find answers to commonly asked questions. This section covers a range of topics related to trading, risk management, and general investment queries, offering valuable insights and clarification.

    technical analysis and investment Q&A section


    In summary, JR is a precious metal brokerage firm based in Hong Kong, regulated by CGSE. They offer trading products such as gold and silver CFDs and physical gold. Their customer service can be accessed via telephone, email, and online channels during specified hours. They provide an educational platform for clients to enhance their understanding of trading. However, there have been reports of difficulties with withdrawals and potential scams associated with JR.

    Frequently Asked Questions (FAQs)

    Q1: Is JR regulated?

    A1: Yes, JR is regulated by CGSE.

    Q2: What trading products does JR offer?

    A2: JR offers a range of trading products, including gold and silver CFDs and physical gold.

    Q3: How can I contact JR's customer service?

    A3: JR's customer service can be reached via telephone at (+852) 2385 0968 or through email at They also offer a 14-hour online customer service option.

    Q4: What are JR's working hours?

    A4: JR operates from Monday to Friday, 9:00-17:00, and is closed on holidays.

    User Reviews

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    Illegal platform, depositing money but not receiving money, customer service message does not reply, trying to find a way to recover the loss
    2023-08-23 15:58
    more than one year
    Black companies, as long as you report problems, they will cancel your account and block your information
    2023-07-24 11:33
    more than one year
    How can I withdraw money?
    2023-01-28 21:13
    more than one year
    This platform is a liar, fraud, and cannot withdraw money, who can save me, my hard-earned money
    2022-12-24 18:45
    more than one year
    There is no supervision on the black platform
    2022-11-29 06:10
    more than one year
    I did not open an account with them, but I found a problem during the consultation process. They refused to open an account for people with Hong Kong ID cards. This is worth thinking twice.
    2022-11-19 23:57
    more than one year
    Can't withdraw money
    2022-10-21 08:37
    more than one year
    This is a major scam The photos I uploaded saved me it's an unregulated platform
    2022-09-28 19:55
    more than one year
    From 2019 to 2020, I lost a total of 370,000 RMB. Complaints are useless. The data is too big, so I can’t make money. It’s basically a gambling platform. money
    2022-09-25 10:42
    more than one year
    Black platform, the epidemic came into contact with this platform in January 2019. So far in 2020, a total of nearly 370,000 yuan has been lost. Complaints are useless, and customers do not reply. Now log in to see if it becomes an invalid account
    2022-09-25 10:40
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