MiTRADE can't log in again! Issues occurred during peak trading hours for two days.

MiTRADE can't log in again! When a problem occurred during peak trading hours for two days, the customer service did not respond at all. I sent a email to the official, and only received a reply the next day, saying that it was unacceptable to lose trading time, transaction amount. And who was responsible for the three hours of anxiety? The official statement is that it will be processed as soon as possible when it is found, but why does it not include sending a email immediately to the user to suspend the transaction? And let the user know that it was a system problem. The online customer service only responded the next day, and the content of the reply was inconsistent with the official letter. The online customer service instead blamed the problem on the user's single incident, but it was obviously a collective incident! It happened again today (it is happening now). How should you explain and compensate users?