Trading project problem

Twice in a row, I have confirmed and done the clearing. After the confirmation of the clearance, the transaction items will appear inexplicably. The first 5/13 4 negative values ​​should be followed by a positive and negative balance. The second 5/16 5 negative values ​​are still negative. There is a problem with stolen credit cards. I don’t know if it’s your company’s problem or a hacker discount coupon. I used your company’s discount coupon, but it’s obviously not used, but it keeps saying that I have used it and ask them to reissue it. The company still said it is under processing, but no follow up.