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/10
The WikiFX Score of this broker is reduced because of too many complaints!

Swissquote

Hong Kong | 10-15 years | Environment AAA |
Regulated in Hong Kong | Leveraged foreign exchange trading | Suspicious Scope of Business | High potential risk

https://en.swissquoteasia.com/

Website

Rating Index

Environment

Speed:AAA

Slippage:AAA

Cost:D

Disconnected:AAA

Rollover:AAA

Contact

+852 3902 0000
asia@swissquote.com
https://en.swissquoteasia.com/
香港中環花園道3號工商銀行大廈32樓3202-04室
The WikiFX Score of this broker is reduced because of too many complaints!

Licenses

Licensed Entity:Swissquote Asia Limited

License No. AZV127

VPS Standard
No restriction on the broker account

Single Core

1G

40G

1M*ADSL

WikiFX Risk Alerts
2025-05-18
  • The number of the complaints received by WikiFX have reached 29 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
2

Basic Information

Registered Region
Hong Kong
Operating Period
10-15 years
Company Name
Swissquote Asia Limited
Abbreviation
Swissquote
Company employee
--
Customer Service Email Address
asia@swissquote.com
Contact Number
+85239020000
Company address
香港中環花園道3號工商銀行大廈32樓3202-04室
Keywords 5
10-15 years
Regulated in Hong Kong
Leveraged foreign exchange trading
Suspicious Scope of Business
High potential risk

瞬间即逝

Unverified

Hong Kong

In July 2022, in a stock QQ group, a manager, Huang, recommended opening forex trading and copying orders. But I am a newbie, and I have no idea that Swissquote originally had no handling fees, and the spread is so high(I only learned about it later) that one lot costs US$50. After following them, I was tricked and lost all my money. I lost all my money by trading with them. I endured it and asked for nothing more than the return of the handling fees.

Exposure

2024-01-07

叶子7137

Unverified

Germany

Third-party transfer is supported when opening an account. It's kind of friendly to begin with. After all the funds were deposited, their attitude changed quickly. Third-party transfers are no longer supported. The transfer I am talking about here is the transfer to a third-party personal account, not risk funds or transfer to other trading platforms and not even money laundering. And its official website so far says it supports third-party transfers. I'm still a frequent trader. But the client manager directly announced that it does not support or provide third-party transfer services, and refused to give a reason. Be careful, everyone: Swissquote's client managers can set their own rules and are not bound by Swissquote's rules. Even complaining does not solve the problem. This shows that the bank manager defaults that the client manager can not abide by the bank's rules and not give any reason to restrict the user's account functions. It is very convenient when the money goes in, but it is too difficult to withdraw the money. I contacted with the customer service manager, but there was no answer at all. This bank is totally dishonest and ride roughshod over its clients, and the client manager is very rude.. Like others such as Interactive Brokers and XM, all emails are 100% replied and they are very honest and professional. At least, they respect clients. Swissquote is the most arrogant and rude platform I have ever traded with. It's self-destructive for them to be dishonest and bully customers.

Exposure

2023-07-18

。。。2639

Unverified

Hong Kong

Gold and AUD has serious slippage. I ask customer service many times and they told me that it is normal. It is unreliable.

Exposure

2023-01-18

交易员招募

Unverified

Hong Kong

The deposit and withdrawal of Swissquote Bank adopts bank-to-bank and private-to-private telegraphic transfer with the same name, that is, the remitter is yourself, and the payee is also yourself, and you transfer money to yourself. The whole deposit and withdrawal process is like transferring money from your own ICBC card to Your own CCB card is the same, but the bank is different, it is your own account, so the funds are safe, and the fund channel is also safe. You don't have to worry about freezing the bank card and blocking the card. At the same time, there are many deposit and withdrawal methods to choose from. Under the current market environment (duan card, offshore license, private account transfer, etc.) has unique advantages

Positive

2023-03-15

雪华

Unverified

Taiwan

Well-regulated broker, good execution, professional customer support service, easy and quick deposit and withdrawal process, and many payment options. No issues, have been trading with them for many years.

Positive

2023-02-22

孜玛

Unverified

Hong Kong

Swissquote's customer service did not inform the transaction risks, and after doing it, the market felt extremely risky of liquidation. i applied for additional funds, but the funds have not arrived. caused me to blow up. unreliable

Exposure

2023-01-17

喵喵喵23

Unverified

Hong Kong

When the market fluctuates greatly, the slippage is serious, which can easily lead to losses

Exposure

2023-01-17

喵喵喵23

Unverified

Hong Kong

No withdrawal and ask me pay various fees. A bunch of liars

Exposure

2023-01-17

蔷薇7314

Unverified

Hong Kong

And before opening an account, they didn't tell you that there was a handling fee of $50, a difference of around 65 pips, and no return call. The teacher and a group of trustees asked me to follow the teacher to operate. The teacher told me to operate most of the stop-loss operations secretly and only dared to do a few, all of them earned money. In addition, when closing the position, the slip point was at least 20 points. Don't be fooled, and you must not work hard to be cheated

Exposure

2023-01-10

如初,

Unverified

Hong Kong

This probably a fraud platform, the platform spreads seriously, the handling fee is extremely high

Exposure

2022-10-04

旋转华尔兹

Unverified

Hong Kong

The QQ group induces account opening, and the platform charges a handling fee for depositing funds. The spread is huge and there is a handling fee for each order. After deceiving a bunch of people to open an account, the group disbands inexplicably.

Exposure

2022-07-09

Amy33113

Unverified

Hong Kong

This platform is fake with serious slippage. I cannot make profit and they induce via QQ, and paricipate the propoganda. They disappear after deposit.

Exposure

2022-05-12

Jason25981

Unverified

Hong Kong

It’s said that other fess should be paid before withdrawing funds. I don’t know what they mean.

Exposure

2021-04-24

Jason25981

Unverified

Hong Kong

I have to pay other fees to withdraw funds.[3f][3f][3f]

Exposure

2021-04-18

藍♀魔*^_^*之♀涙

Unverified

Hong Kong

Don’t know if this is a clone. At first, I just wanna deposit thousands of money but I was asked to deposit hundreds of thousands of money. I just withdrew funds successfully once and then I can’t withdraw funds for insufficient turnover and credit score, illegal operations and money laundering. And my account has been locked again and again. I am still unable to withdraw funds. I wanna withdraw my money, and they said my turnover was not enough. So I hurried o trade yesterday and lost all. I woke up and searched online, findng that it is a scam. I lost all my money, over 200,000 RMB. I borrowed this money online. Now I should pay back the money at the beginning of this month. Don’t know what to do

Exposure

2021-03-03

张海99421

Unverified

Hong Kong

Swissquote. I downloasded it via QR code which the fraud offered.

Exposure

2021-02-20

花开花落32322

Unverified

Hong Kong

Is it a clone firm? Keep asking for many kinds of money, such as margin

Exposure

2021-02-19

FX3865076664

Unverified

Hong Kong

I opened an account on Swissquote in July, 2018 via an IB, depositing $2,000. And now there is $2,033 in my account. I am so busy so I don't have enough time to trade. I wanna withdraw funds. But the IB hasn't replied to me after I had communicated with her. My agent is Fang Fu.

Exposure

2021-02-06

杏子47690

Unverified

Hong Kong

It is said that I deposit funds in multiple accounts, and that I am suspected of drawing bonus. I need to recharge 50% of the account amount to unfreeze

Exposure

2021-01-31

嘉嘉66732

Unverified

Hong Kong

When you withdraw, tell you that the withdrawal password is wrong, the account funds are frozen, you need to pay margin, and you are free to deposit and withdraw funds. After the payment is completed,they tell you that you need to double the account balance, and finally tells you to upgrade to platinum membership

Exposure

2021-01-18

嘉嘉66732

Unverified

Hong Kong

At the beginning, the account password is wrong, the funds are frozen, a deposit must be paid, and the deposit can be freely withdrawn after the money was paid. After the deposit is paid, the account balance will be doubled. Then it is said that the gold card membership can be upgraded to withdraw funds, and the upgrade membership requires more money...Now no one cares

Exposure

2021-01-18

燕归来

Unverified

Hong Kong

Sometimes say I may launder the money. Sometimes say I need pay individual income tax. Sometimes say I invested illegally. Ask for money again and again. But I can’t get my money

Exposure

2020-12-31

好运连连6129

Unverified

Hong Kong

High spread, commission is required

Exposure

2020-10-07

32
Environment
WikiFX Data
Website
Genealogy
Relevant Enterprises
Company Summary
News
Comment

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Environment

Average transaction speed(ms)
279.5 Great
The highest transaction speed(ms)
198
The highest speed of opening positions(ms)
198 Good
The highest speed of closing position(ms)
213
The lowest speed of opening positions(ms)
1156 Great
The lowest speed of closing position(ms)
614 Great
0USD/Lot
40.49USD/Lot
Long: -8.62USD/Lot    Short: 5.43USD/Lot Great
Long: -0.02USD/Lot    Short: 0.01USD/Lot Perfect
Average slippage
-2.1 Perfect
Maximum transaction slippage
11 Good
Maximum positive slippage
4 Poor
Maximum negative slippage
11 Good
Average disconnection frequency (times/day)
0.1 Perfect
Average reconnection time (millisecond/per request)
102.4
Ranking: 16 / 128
Test user 727
Orders 1,958
Ocuppied margin $8,479,601 USD
Data Source
WikiFX Data provide
Updated: 2025-05-16 01:00:00

Total Margin Trend

VPS Region User Products Closing time
Frankfurt 636*** AUDCAD 05-15 19:00:00
Singapore 404*** AUDCAD 05-16 01:02:22
Singapore 915*** EURUSD 05-16 03:29:04

Stop Out

0.70%

Stop Out Symbol Distribution

6 months

Website

swissquoteasia.com
194.6.188.17
Server Location
Switzerland
ICP registration
--
Most visited countries/areas
--
Domain Effective Date
2014-01-16
Website
WHOIS.NAMEBAY.COM
Company
NAMEBAY

Genealogy

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Relevant Enterprises

Swissquote Asia Limited(Hong Kong)
Active
Hong Kong
Registration No. 1699774
Established 2013-02-25
Related sources Website Announcement

Company Summary

Basic Information
Registered Country/Region Hong Kong
Company Name Swissquote Asia Limited
Founding Time 1996
Minimum Deposit $1000
Maximum Leverage N/A
Minimum Spreads From 0.1 pips
Trading Platform MT4 & MT5 Trading Platform
Demo Account Available
Trading Assets Currency Pairs, Precious Metals
Payment Methods N/A
Customer Support Telephone & Email Support

General Information

Swissquote Asia Limited is a wholly owned subsidiary of Swissquote Bank Ltd, which is Switzerlands leading online financial and trading services bank and a global leading in forex, providing banking services to both individual and institutional clients in more than 120 counties.

Swissquote Asia Limited is licensed by the Hong Kong Securities and Futures Commission (SFC), with License No. AZV127.

Products & Services

With the Swissquote platform, over currency pairs can be traded. Investors can trade forex convenient online 24 hours, 5 days a week. Besides a series of CFD products on stock, indices, commodities, and bonds are also available.

Account Types

Swissquote offers four account types for professional traders. They differ in the size of the minimum deposit, the type/level of the spread, and the minimum trade size.

A standard account with a minimum trade size of 0.01 lot. Deposit – US$1,000, leverage - up to 1:100, spread - from 1.7 pips.

The Premium is its most popular trading account with a minimum trade size of 0.1 lot. Deposit - US$10,000, leverage - up to 1:100, spread - from 1.4 pips.

The Prime is a trading account for institutional managers and other large traders, where the minimum trade size is 1 lot. Deposit - US$50,000, leverage - up to 1:100, spread - from 1.1 pips.

A professional account, where the deposit, minimum trade size, leverage and spread are set individually.

account-types
account-types

Trading Platform

Three trading platforms are provided, including Advanced Trader, MetaTrader 4 MetaTrader 5 trading platform.

trading-platform
表格 描述已自动生成

Deposit & Withdrawal

There are two options for depositing and withdrawing money: bank transfer and bank cards (Visa and Mastercard). Swissquote allows withdrawals of funds only at the specific request of the client and does not have electronic systems in the list of methods. The commission for withdrawing money depends on the region to which the transfer is made, as well as on the selected withdrawal method.

When withdrawing to Visa and Mastercard bank cards, crediting occurs instantly or within two hours from Monday to Friday from 8:00 to 22:00 CET.

Customer Support

If clients have any inquiries or trading-related issues, they can get in touch with Swissquote through the following contact channels:

l Phone numbers: +41 44 825 88 88, 0848 25 88 88

l Email: fx@swissquote.com,

l Online Chat

l A feedback Form

l Make an application for an online meeting

Deposit & Withdrawal

User Reviews

Lets say what users say:

Mary Snaith

7th June 2022

Swissquote service level and quality are pretty good, I trade EUR/USD, the spreads are relatively high compared to other brokers. And, nevertheless, there are new challenges ahead. Anyway, so you can trade.

John

22 March 2022

Swissquotes trading platform is lightning-fast. The order execution leaves no one cold, and there are no screw-ups. Everything is on another level here and you can trade freely like a real race.

Judy Bell

12 July 2022

If you don't have money to burn, you can practice using virtual currency. For this, a free practice account should be opened on the site. The broker does not compensate for commissions charged by third parties.

Keywords

  • 10-15 years
  • Regulated in Hong Kong
  • Leveraged foreign exchange trading
  • Suspicious Scope of Business
  • High potential risk

User Reviews 32

All (32) Positive (2) Exposure (30)
叶子7137
1-2 years
Exposure
Be careful! The client manager is not regulated and can change the bank rules at will!
Third-party transfer is supported when opening an account. It's kind of friendly to begin with. After all the funds were deposited, their attitude changed quickly. Third-party transfers are no longer supported. The transfer I am talking about here is the transfer to a third-party personal account, not risk funds or transfer to other trading platforms and not even money laundering. And its official website so far says it supports third-party transfers. I'm still a frequent trader. But the client manager directly announced that it does not support or provide third-party transfer services, and refused to give a reason. Be careful, everyone: Swissquote's client managers can set their own rules and are not bound by Swissquote's rules. Even complaining does not solve the problem. This shows that the bank manager defaults that the client manager can not abide by the bank's rules and not give any reason to restrict the user's account functions. It is very convenient when the money goes in, but it is too difficult to withdraw the money. I contacted with the customer service manager, but there was no answer at all. This bank is totally dishonest and ride roughshod over its clients, and the client manager is very rude.. Like others such as Interactive Brokers and XM, all emails are 100% replied and they are very honest and professional. At least, they respect clients. Swissquote is the most arrogant and rude platform I have ever traded with. It's self-destructive for them to be dishonest and bully customers.
2023-07-18

Germany

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※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
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