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Score

0123456789
.
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0123456789
/10
The WikiFX Score of this broker is reduced because of too many complaints!

INFINOX

United Kingdom|10-15 years|
Institution Forex License|MT4 Full License|Regional Brokers|High potential risk|Offshore Regulated|

https://infinox.co.uk/en

Website

Rating Index

MT4/5 Identification

MT4/5

Full License

InfinoxLimited-Demo02

United Kingdom
MT4
72

Influence

A

Influence index NO.1

Thailand 6.68
The WikiFX Score of this broker is reduced because of too many complaints!

MT4/5 Identification

MT4/5 Identification

Full License

72
Server Name
InfinoxLimited-Demo02 MT4
Server Location United Kingdom

Influence

Influence

A

Influence index NO.1

Thailand 6.68

Surpassed 34.90% brokers

Biz AreaSearch StatisticsAdvertisingSocial Media Index

Contact

+66 (0) 2 026 6996
support@infinox.com
https://infinox.co.uk/en
Birchin Court, 20 Birchin Lane, London, EC3V 9DU, United Kingdom

Licenses

VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core

1G

40G

Open Now

Disclosure

More

Contact number

English

+66 (0) 2 026 6996

English

+44 0-800-060-8744

Vietnamese

+84 028 9998 8669

Thai

+66 1 800 012 244

Broker Information

More

Check whenever you want

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WikiFX Risk Alerts 4
Previous Detection : 2024-06-16
  • The number of the complaints received by WikiFX have reached 10 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
  • The Bahamas SCB regulation with license number: SIA F-188 is an offshore regulation. Please be aware of the risk!
  • The United KingdomFCA (Regulatory number: 501057) Institution Forex License (MM) held by belongs to the scope of institutional business, excluding retail business. It cannot open accounts for individual investors. Be aware of the risks!
  • Global regulators have disclosed 4 pieces of information about this broker, please be aware of the risks!

WikiFX Verification

INFINOX · WikiFX Survey

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Pyramid scheme complaint
Expose
Severe Slippage

Severe slippage + can't login account + unable to withdraw

when I deposit money into this san's account, then I can't log in to my account, and it also won't let me withdraw money.

2021-12-13 01:47
Scam

They scammed me for the amount of USD 12500

 am writing to file my complaint against the financial fraud/scam by company registered as infinox despite trying to contact company from last 1 year company is still not ready to release my payment of USD 12,500.INFINOX is a trademark belonging to INFINOX Capital Ltd, a registered company in the United Kingdom under company number 06854853.INFINOX Capital Ltd is authorised and regulated by the Financial Conduct Authority under Registration Number 501057.Detail of my complaintI have been trying to contact the company from last 1 year regarding my payment of USD 12500, which company has not paid, company has not provided any terms of violation and contract where I didnt comply to agreement and stopped my payment and terminated the contract, as regulator and investigating department I am requesting your authority to intervene and force the company INFINOX Capital Ltd  to pay the full amount and further requesting your attention to avoid the company to do this in future with other partners, your attention shall be highly appreciated, screenshots are attached for your reference of the earning.Screenshot of the manager communication is also attached which clearly mention that I have to give them more business to get my payment cleared, if there was anything wrong with my traffic/clients why the manager was asking for more business to get my payment cleared, you are requested to investigate the matter and enforce the company to pay.

2023-09-13 16:07

    Total Margin Trend

    • VPS Region
    • User
    • Products
    • Closing time
    • London
    • 866***
    • AUDNZD
    • 05-16 12:07:40
    • HoChiMinh
    • 182***
    • CADCHF
    • 05-17 10:53:37
    • Hongkong
    • 638***
    • CADCHF
    • 05-02 09:30:28

    Stop Out

    0.76%

    Stop Out Symbol Distribution

    6 months

    Sources
    Language
    Mkt. Analysis
    Creatives

    INFINOX · Company Summary

    Company Summary

    Company profile

    Registered in United Kingdom
    Regulation status FCA. SCB
    Year(s) of incorporation 10-15 years
    market instruments Currency pairs, stocks, raw materials, precious metals, energies, indices…
    minimum initial deposit £50
    maximum leverage 1:30 (1:400 leverage is only available to professional clients.)
    minimum spread From 0.2 pips
    trading platform MetaTrader5, MetaTrader4
    Deposit and Withdrawal Methods debit or credit cards, digital wallets and bank transfers
    Customer Service Email/phone number/address/ live chat/ social media
    Fraud complaints Yes

    It is important to note that the information provided in this review may be subject to change due to the constant updating of the company's services and policies. In addition, the date this review was generated may also be an important factor to consider, as the information may have changed since then. Therefore, readers are advised to always check the updated information directly with the company before making any decision or action. Responsibility for the use of the information provided in this review rests solely with the reader.

    In this review, if there is a conflict between the image and the text content, the text content should take precedence. However, we recommend that you open the official website for further consultation.

    Pros and cons of INFINOX

    Pros:

    • Wide variety of financial instruments, including currency pairs, stocks, commodities, indices, and futures.

    • Industry leading trading platforms, MetaTrader4 and MetaTrader5.

    • Various account options to meet the needs of different types of traders.

    • Extensive and useful educational resources for traders of all levels.

    • Customer service available by phone, email and social media.

    • Flexible and diverse deposit and withdrawal options.

    • Regulated by the UK FCA and adhered to the Financial Services Compensation Scheme.

    Cons:

    • The EURUSD spread is high compared to other brokers.

    • The minimum deposit required is not disclosed.

    • ECN accounts have trading fees, which can be expensive for some traders.

    What kind of broker is INFINOX?

    Dimension Advantages Disadvantages
    broker model INFINOX offers tight spreads and fast execution due to its Market Making model. As a counterparty in its clients' operations, INFINOX has a potential conflict of interest that may lead to decisions that are not in the best interest of clients.

    INFINOX is a Market Making (MM) broker, which means that it acts as a counterparty to its clients in trading operations. That is, instead of connecting directly with the market, INFINOX acts as an intermediary and assumes the opposite position to that of its clients. As such, it can offer faster order execution speeds, tighter spreads, and greater flexibility in terms of leverage offering. However, this also means that INFINOX has a certain conflict of interest with its clients, since their profits come from the difference between the purchase and sale price of the assets, which could lead them to make decisions that are not necessarily the better for your customers. It is important that traders are aware of this dynamic when trading with INFINOX or any other MM broker.

    General Information and INFINOX Regulation

    INFINOX is an online broker founded in 2009 in London, UK. The company offers a variety of financial instruments, including currency pairs, stocks, commodities, indices, and futures. INFINOX also offers two types of accounts, STP and ECN, and a number of educational resources to help its clients improve their trading skills. The company is regulated by the UK Financial Conduct Authority (FCA) and has a 24/5 customer support team.

    In the following article, we will analyze the characteristics of this broker in all its dimensions, offering easy and well-organized information. If you're interested, read on.

    General information

    Market instruments

    Advantages Disadvantages
    It offers a wide range of instruments, including currency pairs, stocks, commodities, indices, and futures. The selection of instruments can be overwhelming for novice traders.
    Traders have access to a variety of global markets. The high number of instruments can lead to a dispersion of the trader's attention.
    Traders can diversify their investment portfolio. Volatility in certain markets can lead to significant losses.

    INFINOX offers its clients a wide variety of financial instruments to trade, including currency pairs, stocks, commodities, indices and futures. This allows traders to have access to a wide variety of markets and trading opportunities. With the ability to diversify their portfolios and reduce risk, clients can take advantage of the wide range of instruments offered by the broker. Furthermore, traders can access global markets and take advantage of opportunities in different markets. However, the availability of some instruments may be restricted depending on the geographic location of the client and the quality of prices and liquidity of the different instruments may affect the execution of orders.

    market instruments

    Spreads and commissions to trade with INFINOX

    Advantages Disadvantages
    EURUSD spread is higher compared to other brokers
    No commissions for deposit or withdrawal Inactivity fee charged
    Possibility of trading with microlots Swap overnight can be higher than other brokers

    INFINOX is proud to offer one of the most competitive spreads on the market. However, the specific spreads for each instrument vary, and some of them may be higher compared to other brokers. INFINOX does not charge fees for deposits or withdrawals, which can be beneficial for traders who trade frequently. In addition, clients have the option to trade micro lots, allowing them greater control over their risk exposure. Although it is important to note that INFINOX charges an inactivity fee if the account remains without operations for more than 180 days. It is also important to note that overnight swaps can be higher than other brokers, which can affect those traders who hold positions open for long periods of time.

    spreads and commissions

    Trading accounts available at INFINOX

    Advantages Disadvantages
    STP account without commissions Higher spreads than ECN account
    ECN account offers lower spreads Commissions applicable on the ECN account
    Minimum lot size of 0.01 Minimum deposit not disclosed
    Options of different base currencies

    INFINOX offers its clients two account types, STP and ECN, which differ in spreads and commissions. The STP account is commission free, but has higher spreads that start at 0.9 pips. On the other hand, the ECN account has lower spreads, which start at 0.2 pips, but commissions start at $3.00. Both accounts have a minimum lot size of 0.01 and options of different base currencies. However, the minimum deposit required to open an account is not disclosed.

    account types

    Trading platform(s) offered by INFINOX

    Advantages Disadvantages
    MetaTrader4 is a widely used platform that is well known to most of the traders. MetaTrader4 is an older platform than MetaTrader5 and lacks some of the advanced features of MetaTrader5.
    MetaTrader5 is a more advanced platform that offers more tools and features than MetaTrader4. MetaTrader5 can be more difficult to use for beginners due to its complexity.
    The MetaTrader4 and MetaTrader5 platforms offer a wide range of technical analysis tools. MetaTrader5 has not yet reached the same popularity as MetaTrader4, which means that there are fewer resources available online to learn how to use it.
    INFINOX offers support for both platforms, allowing traders to choose the platform that best suits their needs.

    INFINOX offers its clients the ability to trade on the MetaTrader4 and MetaTrader5 trading platforms. MetaTrader4 is a widely used trading platform that is well known to most of the traders, while MetaTrader5 is a more advanced platform that offers more tools and features than MetaTrader4. Both platforms offer a wide range of technical analysis tools and allow traders to customize their trading experience. INFINOX offers support for both platforms, allowing traders to choose the platform that best suits their needs. However, it is important to note that MetaTrader5 has not yet reached the same popularity as MetaTrader4, which means that there are fewer resources available online to learn how to use it. Overall, INFINOX offers its clients a good selection of high-quality trading platforms to choose from.

    trading platform

    Here is a MetaTrader 4 video tutorial on its official YouTube channel.

    A maximum leverage of INFINOX

    Advantages Disadvantages
    Allows you to trade larger positions with less capital Limit profit potential
    It can help you get higher profits Increases the risk of major losses
    Allows you to diversify your investment portfolio Requires good risk management and capital management
    Increases flexibility in trading strategy May be limited compared to other brokers
    Offers the possibility of opening positions in different markets May not be suitable for beginning investors

    INFINOX offers a maximum leverage of 1:30, which means that traders can trade larger positions with less capital. This feature is advantageous for experienced traders who are looking to maximize their profits and have good risk management and capital management.

    However, leverage can also increase the risk of further losses if it is not used properly. Also, the maximum leverage offered by INFINOX may be limited compared to other brokers. Therefore, it is important that beginning investors carefully consider their investment objectives and risk tolerance before using leverage.

    It is worth mentioning that the 1:400 leverage is only available for professional clients.

    Deposit and Withdrawal: methods and fees

    Advantages Disadvantages
    Offers a wide variety of deposit and withdrawal options Does not accept cash or checks as deposit methods
    The minimum deposit is reasonably low Does not accept American Express or Diners cards
    Supports different base currencies for the account There may be charges from the payment provider
    Process deposits and withdrawals quickly Information on specific processing times is not provided

    INFINOX offers several options for deposits and withdrawals, which is beneficial for its clients. Deposits can be made with debit or credit cards, digital wallets and bank transfers. The minimum deposit required is 50 GBP or its equivalent in the base currency of the account, which is reasonably low compared to other brokers. In addition, the processing of deposits and withdrawals is fast, allowing clients to quickly access their funds. However, INFINOX does not accept cash or checks as deposit methods, nor does it accept American Express or Diners cards, which could be a disadvantage for some customers. In addition, there may be additional charges from the payment provider, although this is not the direct responsibility of INFINOX.

    deposit and withdrawal

    Education at INFINOX

    Advantages Disadvantages
    Lots of educational resources available The quality and relevance of educational materials may vary
    Includes research, courses, economic calendar, press, webinars, among others Some resources may be too advanced for beginning traders
    Educational resources are available free of charge to INFINOX customers It can be overwhelming for some traders to navigate and select the right resources.

    INFINOX offers a wide variety of educational resources for its clients, including research, courses, economic calendar, press and webinars, among others. The availability of a large number of resources can be an advantage for traders who want to learn and improve their trading skills. However, some resources may be too advanced for beginning traders and the quality and relevance of the educational materials may vary. Also, it can be overwhelming for some traders to navigate and select the right resources. In general, INFINOX offers a good number of free educational resources for its customers.

    INFINOX customer service

    Advantages Disadvantages
    Availability of the support team 24/5. There is no live support 24 hours a day.
    Multiple communication channels, including email, phone, and social media. Multi-language support is not provided.
    A Frequently Asked Questions (FAQs) page for quick answers. There is no maximum response time specified for queries.

    INFINOX offers good customer service through various communication channels, including email, telephone and social networks. Their support team is available 24/5 and they also have an FAQ section for quick answers to common queries. However, they do not offer multi-language support and there is no 24/7 live support. Also, there is no specified maximum response time for queries, which could be a disadvantage for customers who need immediate assistance. In general, INFINOX offers satisfactory customer service with a good level of availability and various communication channels.

    customer support

    Conclusion

    In conclusion, INFINOX is a Forex and CFD broker that offers its clients a wide variety of trading instruments, popular trading platforms, educational resources, and accessible customer service. Its pricing model varies depending on the type of account chosen, and its offer of competitive spreads and no commission on STP accounts may be attractive to some traders. However, it is important to note that the spreads can be higher compared to other brokers and the impact on trading costs must be taken into account. Also, the lack of transparency in some aspects, such as minimum deposit and margin requirements, can be a drawback for some clients. Overall, INFINOX seems to be a solid choice for those looking for a broker with a wide range of instruments and educational resources, but further research is recommended before making a decision.

    Frecuently asked questions about INFINOX

    • Question: What is the minimum deposit required to open an account at INFINOX?

    • Answer: The minimum deposit is 50 GBP or the equivalent in the base currency of the account.

    • Question: What account types are available at INFINOX?

    • Answer: There are two account types available: STP and ECN. The STP account is commission free, but the spreads start at 0.9 pips. The ECN account has lower spreads, starting at 0.2 pips, but has commissions starting at $3.00.

    • Question: What deposit and withdrawal methods are accepted at INFINOX?

    • Answer: Deposits are accepted by debit or credit card, digital wallets and bank transfers. Withdrawals can be made by the same methods.

    • Question: What is the maximum leverage offered by INFINOX?

    • Answer: The maximum leverage offered is 1:30.

    • Question: What trading platforms are available at INFINOX?

    • Answer: Both MetaTrader4 and MetaTrader5 platforms are offered.

    • Question: How long does it take to process withdrawals at INFINOX?

    • Answer: Withdrawals are usually processed within 24 business hours.

    • Question: What is the email address and phone number for INFINOX customer service?

    • Answer: The email is support@infinox.co.uk and the phone number is +44 (0) 208 158 6060.

    News

    INFINOX Leads the Financial Sector with Green Initiatives

    NewsINFINOX Leads the Financial Sector with Green Initiatives

    2024-05-10 15:44

    Global trading platform INFINOX goes paperless and collaborates on a tree-planting initiative to promote sustainability.

    WikiFX
    2024-05-10 15:44
    News
    INFINOX Leads the Financial Sector with Green Initiatives
    INFINOX Becomes Official CFD Global Trading Partner of BWT Alpine F1 Team

    NewsINFINOX Becomes Official CFD Global Trading Partner of BWT Alpine F1 Team

    2024-03-01 18:04

    INFINOX partners with BWT Alpine F1 and Alpine Endurance Teams, celebrating its 15th anniversary with a strategic alliance for global CFD trading, starting at the 2024 Bahrain Grand Prix.

    WikiFX
    2024-03-01 18:04
    News
    INFINOX Becomes Official CFD Global Trading Partner of BWT Alpine F1 Team
    INFINOX: Legit or Scam?

    NewsINFINOX: Legit or Scam?

    2023-12-05 12:46

    INFINOX is an online broker founded in 2009 in London, UK. The company offers a variety of financial instruments, including currency pairs, stocks, commodities, indices, and futures.

    WikiFX
    2023-12-05 12:46
    News
    INFINOX: Legit or Scam?
    Alert: Infinox Reported Complaints Have Risen

    ExposureAlert: Infinox Reported Complaints Have Risen

    2023-09-21 13:00

    Infinox, a global trading platform, faces a spike in user complaints questioning its reliability and user investment safety. Cases highlight issues like payment withholdings and poor business practices, despite its regulatory oversight by the FCA and SCB.

    WikiFX
    2023-09-21 13:00
    Exposure
    Alert: Infinox Reported Complaints Have Risen

    User Reviews

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    User comment

    18

    Comments

    Write a review

    NurkyGo
    more than one year
    Excellent trading conditions and most importantly, the payment timeframe is 100% no delay of payment. Great, INFINOX!!!
    2024-04-28 15:48
    Reply
    0
    0
    s4916
    more than one year
    They offer free webinars for beginners. The speakers are great, explaining the topics very well, especially fundamental analysis. With rich knowledge in forex trading, the speaker shares many experiences as a long-term trader. I've started trading in a live account and strongly recommend this broker due to low spreads and commissions.
    2024-03-22 15:53
    Reply
    0
    0
    stratford
    3-6months
    I have currently tried several brokers and have settled on this one. I use it often because consultations are quick and deposits and withdrawals can be made quickly and without problems.
    2024-01-25 14:03
    Reply
    0
    0
    kingzone1665
    3-6months
    I am a Korean user. I tried about 8 different brokers and decided to settle down because the trading environment was decent and the fees were not expensive compared to other brokers. The biggest reason why I want to settle down is because the customer service center is good so there is no problem in using it. Initially, I inquired because the withdrawal was blocked, but the process was blocked because I could not check the withdrawal email, but the withdrawal went smoothly. It's been a few months since I signed up, and I'm using it well because the response is good and the transaction environment is good for deposits and withdrawals. If something like an event comes out, it would be better if it is visible on the website.
    2024-01-24 13:35
    Reply
    0
    0
    joee4885
    3-6months
    I always use it well. Withdrawals and deposits work well. The British Financial Supervisory Service does a good job.
    2024-01-24 13:24
    Reply
    0
    0
    hans01
    3-6months
    It's been 2 years since I used Infinox. There was a time when the MetaTrader server stopped working, and when I contacted customer service, the response was very quick and I received good compensation. I use it well because deposits and withdrawals are easy.
    2024-01-24 13:21
    Reply
    0
    0
    Penguin7636
    3-6months
    It seems to support the fastest deposits and withdrawals. I've been using it for 3 years and it's great.
    2024-01-22 18:24
    Reply
    0
    0
    Gracebabi
    more than one year
    If you want to talk about trading with infinox, mate, I have to say it's been pretty cool. They're on point with all the regulations stuff, so you know they're not taking the Mickey with your hard-earned dough. On top of that, they have a proper good range of assets – offering something for everyone. Navigating their platform is a breeze, although getting your account up and running might be a bit of a bodge job. However, the customer service team is always there to pick up the slack and bail you out if needed. So, despite the minor hiccups, trading with infinox has overall been a blinder.
    2023-09-14 17:45
    Reply
    0
    0
    Hamza Najam
    6-12months
    They are scammers. am writing to file my complaint against the financial fraud/scam by company registered as infinox despite trying to contact company from last 1 year company is still not ready to release my payment of USD 12,500.INFINOX is a trademark belonging to INFINOX Capital Ltd, a registered company in the United Kingdom under company number 06854853.INFINOX Capital Ltd is authorised and regulated by the Financial Conduct Authority under Registration Number 501057.Detail of my complaintI have been trying to contact the company from last 1 year regarding my payment of USD 12500, which company has not paid, company has not provided any terms of violation and contract where I didnt comply to agreement and stopped my payment and terminated the contract, as regulator and investigating department I am requesting your authority to intervene and force the company INFINOX Capital Ltd to pay the full amount and further requesting your attention to avoid the company to do this in future with other partners, your attention shall be highly appreciated, screenshots are attached for your reference of the earning.Screenshot of the manager communication is also attached which clearly mention that I have to give them more business to get my payment cleared, if there was anything wrong with my traffic/clients why the manager was asking for more business to get my payment cleared, you are requested to investigate the matter and enforce the company to pay.
    2023-09-13 19:26
    Reply
    0
    0
    FX3661539739
    more than one year
    infinox on their regulations scam our deposite and money , no reply on emails please be aware and dont open or trade with infinox
    2023-04-03 22:47
    Reply
    0
    0
    汉弘Stone 穿戴科技全球加盟
    more than one year
    I must say, trading with INFINOX is quite amazing, wide selection of trading instruments, leverage up to 1:000, advanced trading platforms. Most importantly, responsive customer support, always helping me address various problems.
    2023-02-20 09:29
    Reply
    0
    0
    刘毅贺
    more than one year
    I always believe that people are doing it, the sky is watching, and the French Open will not be missed! They cheated so many of us of our hard-earned money, there must be bad retribution! I don't believe that God has no eyes.
    2022-12-14 18:11
    Reply
    0
    0
    FX1154806812
    more than one year
    Their slippage severely exceeded my stop loss range, causing me a huge loss. And they didn't have any explanation for this, and when I asked, they said it was caused by market fluctuations. After depositing, I have been having problems logging into my personal account, and they always said it was caused by a network problem. My experience with this platform has been terrible.
    2022-12-13 09:49
    Reply
    0
    0
    Bidaruddeen
    more than one year
    i Heard this broker is among the regulated brokers In Nigeria.
    2022-12-07 21:58
    Reply
    0
    0
    庸俗
    more than one year
    This merchant seems like a trustworthy company, but we must not look only at the phenomenon and not at the essence! I recommend that all traders do a good job of researching online what other clients have said about a company before trading. Wikifx is a good platform.
    2022-11-28 10:46
    Reply
    0
    1
    FX1594459692
    more than one year
    Best broker I dealed with !
    2022-11-20 16:45
    Reply
    0
    1
    abbas7951
    more than one year
    300
    2022-10-05 01:52
    Reply
    1
    1
    Anas yau zanna
    more than one year
    How can I being earning from this platform
    2022-10-05 01:39
    Reply
    1
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    United States
    ※ The content of this website abides with local laws and regulations.
    You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
    consumer hotline:006531290538
    Official Email:support@wikifx.com;
    Mobile Phone Number:234 706 777 7762;61 449895363
    Telegram:+60 103342306
    Whatsapp:+852-6613 1970;
    License or other information error corrections, please send the information to:qawikifx@gmail.com
    Cooperation:fxeyevip@gmail.com