ThinkMarkets

FX1650727096

Unverified

Hong Kong

The customer service does not provide specific answers.

Abdelrahmn Salah

Unverified

Egypt

Stay away! Would not recommend. Full manipulated broker, ThinkMarkets, alert to all traders. On 18 DEC, when I traded, I opened the trade but it did not open and there appeared a message saying, 'please wait, order has been sent to server'. After a few moments, the trade opened with a huge loss of 100 PIP, and I lost my account along with losing 1014 dollars. I have already recorded this issue to protect your rights.

等待的艺术122

Unverified

United States

Withdrawals usually take 5 hours to process, deposits take 10 minutes. No issues in 3 years, just a slight slippage—perfectly normal.

Positive

In a week

肯尼

Verified

Taiwan

Due to the withdrawal design not being very user-friendly, other aspects such as deposit speed, customer service speed, and being regulated by the FCA are still considered good, so an overall rating of average is given. Description of the non-user-friendly withdrawal issue: The withdrawal method involves first refunding the principal to the original credit card used for deposit, which is fine. However, if that credit card is no longer available and another withdrawal method is desired, proof of the card closure must be provided. Over a year ago, I deposited $10, which was lost. This time, I deposited $50 and made a profit of $10. However, since I have forgotten which credit card I used for the $10 deposit over a year ago and whether it was closed, ThinkMarkets customer service stated that they cannot retrieve the credit card details used for deposit. This poses a problem because even if you have accumulated profits, you cannot withdraw them until the refund of the principal is processed first, as per ThinkMarkets' policy. Therefore, to withdraw the profits, you must recall which credit card was used for the $10 deposit over a year ago, contact the credit card company to request records of the deposit and proof of card closure, and submit this information to ThinkMarkets official. Only then can the $10 be processed through another withdrawal channel. After completing this process, the remaining profits can be withdrawn through another channel. This design is quite non-user-friendly. Note: Attached is a conversation record with ThinkMarkets official customer service for reference.

Neutral

In a week

FX1184866398

Unverified

Hong Kong

Since applying for a withdrawal on April 26th this year, over $10,000 of my profits were directly deducted by this scam platform. I can't even withdraw my principal; all three attempts were delayed and denied. Customer service is ineffective, emails are not responded to, and they are completely uncontactable.

FX1498997612

Unverified

Taiwan

As a client registered under the email address iloveumymy@163.com, with account number 10154602, I refuse to let ThinkMarkets get away with their fraud! I don't care about my principal anymore—I'm here to expose this scam and prevent others from suffering like I have. There are countless victims out there who've lost their funds and profits, and it's time we stand together! ThinkMarkets treats their clients like absolute fools. They welcome losers but will do anything to prevent profitable clients from withdrawing their money. This is nothing less than a trap—a disgraceful scam! Since they BLOCKED my withdrawal last December, I've sent 11 emails over five months with ZERO replies. I’ve filed multiple complaints with regulators, submitting all evidence. They claimed on June 19 they were "still investigating," but there's been NO progress! Now, nine months later, I filed another complaint on September 11, and they responded the next day with more empty promises. It was only after I expos

FX1498997612

Unverified

Taiwan

I don't care about my principal anymore—I'm here to expose this platform and prevent others from becoming victims like me. Many individuals around me have lost their funds and profits, and it's time we stand together! ThinkMarkets treats clients like fools. They welcome losers but use every trick to prevent profitable clients from withdrawing their money. This is a classic scam—a trap for unsuspecting traders! Since they BLOCKED my withdrawal last December, I’ve sent 11 emails over five months, yet received ZERO replies. I filed multiple complaints with regulators, providing all necessary evidence. On June 19, they claimed they were "still investigating," but no progress has been made. Now, nine months later, after another complaint on September 11, they responded with more empty promises. they finally contacted me—not with genuine assistance but with THREATS! They demanded I delete my posts or risk losing my principal while they simp

峄鸿

Unverified

Hong Kong

I have been applying for withdrawal for four days on ThinkMarkets, but the platform refuses to process it. The customer service said they have urged the finance department, saying that fund security requires time to process. However, it has been four days and it still hasn't been processed.

mohammed alawadi

Unverified

Iraq

i was open trades and after some hours i saw that all my trades are sl in area price didnt reach !! thats made me upset and confused coz after it all my trades could hit tp i connect them about it they told me its new day spread ! is there spread more then 200 pips !!! and my account is Zero spread !!!

FX2950523649

Unverified

Hong Kong

I agreed to deposit $1000 with a promise of $150 monthly profit and a $200 monthly EA management fee. After more than two months, I incurred losses exceeding $100. Today, when I requested a withdrawal, it was unreasonably denied. I urge regulatory platforms to take strict action!

Deccy

Unverified

Pakistan

ThinkMarkets is awesome! They have a super low minimum initial deposit, making it easy for traders of all levels to get started. Plus, their customer support is top-notch - always friendly, knowledgeable, and quick to assist with any issues I've had.

Positive

2024-07-11

Li4831

Unverified

Taiwan

The withdrawal speed is acceptable, but the trading software developed by the company is not optimal. It is recommended to use MT4/5.

Positive

2024-05-05

FX1670388137

Unverified

United States

One thing I like most about ThinkMarkets is the deposit speed, even on weekends and at night. The app is foolproof and the 50% bonus on deposit is great.

Positive

2024-04-30

Ahmed 6139

Unverified

Egypt

When the deals were closed, the deals refused to close, which led to a loss of $1,450. A registration was made for them and customer service was contacted and they refused to solve the problem. After that, a mail was sent to them and the problem was refused to be solved. Frankly, I do not know exactly what to do with this company. Also, there is a difference between us in the balance. Equity & balance There is fraud in customer accounts. The account also has a balance and a message appeared stating that there is no balance in the account. I communicated with them a lot and they refused to solve the problems.

朱982

Unverified

Hong Kong

The online customer service asked me to send emails for 3 months, but there has been no reply. Now I finally got a reply saying it was a violation of their terms. The trading account was immediately closed and my account was at a loss. This took away my principal of 60,000 U.

朱982

Unverified

Hong Kong

I deposited 64256U on this platform, and the current account balance is 59386U. I applied for a withdrawal 2 months ago, but the withdrawal has never been made. I contacted their online customer service, and their online customer service only told me to send an email and they would reply as soon as possible. I sent After sending emails for two months, the platform never received any feedback or reply.

Ahmed 6139

Unverified

Egypt

Thinkmarkets is scam broker Traders are bound to lose their monies trading with this broker I lost more than 1400 dollars with them in ThinkTrader APP I try to close the trade but I.can’t the system refused close the trade till my account Margan

Ahmed1556

Unverified

Egypt

Company C, is very, very, very, very weak and did not respond to customer problems when closing deals, refused to close, which led to a loss of $1,450

Rico6320

Unverified

Hong Kong

The blockchain transfer was successful, but it said that it was not received, and it did not support UnionPay deposits. It guided users to make cryptocurrency deposits. It was a lesson learned.

boy6134

Unverified

Malaysia

severe slippage 1.6pips

Be6940

Unverified

Hong Kong

ThinkMarkets is not able to withdraw money due to malicious intent. There is no reply to the email. I have contacted customer service/different departments, but I have not received any reply regarding the withdrawal arrangements. I just hope that thinkmarkets can withdraw money normally.