Abstract：Zerodha, a homegrown Indian brokerage firm, is a rave among domestic investors. However, recent experiences shared online reportedly put the broker in a bad light. There are complaints of no service being rendered by the company despite users depositing in the platform. Additionally, there are allegations of no funded account delivery and documentation-related issues. These reported issues can be found on several broker evaluation platforms online. In this Zerodha review, we have examined user allegations while explaining its trading products.
Zerodha, a homegrown Indian brokerage firm, is a rave among domestic investors. However, recent experiences shared online reportedly put the broker in a bad light. There are complaints of no service being rendered by the company despite users depositing in the platform. Additionally, there are allegations of no funded account delivery and documentation-related issues. These reported issues can be found on several broker evaluation platforms online. In this Zerodha review, we have examined user allegations while explaining its trading products.
ContentsZerodha Broker Product Portfolio
Zerodha is a multi-asset brokerage service provider across assets such as currency derivatives, stocks, direct mutual funds, oil, metals, agricultural commodities, fixed income instruments such as bonds, etc. It has several platforms, such as Kite and Coin, through which traders can invest in these products.
Investors can trade stocks for intraday or delivery on 5,000+ stocks listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).
They can also invest in more than 2000 mutual fund schemes without any intermediary and save up to 1.5% in commissions every year, as disclosed on the broker's official website.
Futures and options trading is available for metals, oil, currencies and agricultural commodities. While metals, oils and agricultural commodities are tradable on the Multi Commodity Exchange (MCX), currency, stock and index futures and options are tradable on the NSE.
One can invest in fixed income instruments that can offer greater returns than bank fixed deposits. They can subscribe to government bonds available on Zerodha's trading platform.
Who Can Open Zerodha Accounts?
Zerodha demat accounts are available to all eligible Indian residents, Non-resident Indians (NRIs), minors, Hindu Undivided Families (HUFs), etc.
Recent Trading Complaints Against Zerodha
Funds Obtained, But No Service Rendered
A user from Britain, who happened to be an NRI, accused Zerodha of failing to deliver any service after obtaining funds from her. Despite this, the broker allegedly refused to refund the amount to the trader. According to the complaint, the brokerage firm used the non-refundable policy to deny a refund. The client reportedly took exception to this policy, claiming that it should not come into play as the service was not delivered. To know more about the incident, read this Zerodha review.
Account Failed to Open Even After a Month Despite Fee Payment
A trader from Singapore from the United Kingdom alleged that his Zerodha trading account failed to open even after a month of fee payment. The fee, according to the trader, was non-refundable. This Zerodha review sums up the user's frustration over the alleged poor service.
Zerodha Account Discarded After Five Months
A German user claimed the Zerodha account opening process ran for as long as five months. During this period, the user reportedly sent documents several times. However, the brokerage firm allegedly sought more documents. As the account application process extended 90 days, the company reportedly discarded it in the name of policy guidelines and requested the trader to start the application process afresh. Read this complaint in detail.
Discrepancies Related to Signature
A user from the United Arab Emirates reportedly visited the company's office and submitted the required documents to open a Zerodha trading account. However, his signature allegedly failed to match, according to the broker's official claim. The trader claimed that the passport he submitted had the same signature. According to the trader, he was told to provide a new signature completely different from his. The trader made his disappointment with Zerodha obvious with this complaint.
Trade Order Execution Flaw
An Indian user claimed foul play in trade order execution. According to him, trades were executed partially.
Incompetent Customer Care Executive Claim
An Indian user claimed that Zerodha's customer care executives did not have any knowledge. As a result, they often provide clients with wrong information, causing confusion and financial loss. Urging the market regulator, the Securities and Exchange Board of India (SEBI), to take action, the trader shared this Zerodha review.
What is Zerodha's User Trust Score? Find Out in This WikiFX Report
The spurt in complaints, especially in 2026, represents the growing user wrath toward the brokerage firm. This has resulted in the user trust score reducing to 2.03 out of 10.
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