PIAOXIANGGUOHAI1730
Severe Slippage
compensation
$540(USD)
43day23hour
PIAOXIANGGUOHAI1730Resolved
ExnessReply
Reply
Dear customer, with respect to your problem, you can reach out to the platform 24 hours customer service for help, or send an email to the official customer service - support@exness.com (ensure the correct email address) with your registered email at our platform. If you contacted us, please still reply to the email or contact the 24 hours online customer service for help. Have a good time.
WikiFX Overseas Customer ServiceContact Broker
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WikiFX Mediation CenterVerified
Verified
PIAOXIANGGUOHAI1730Start Mediation
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2022年12月13日晚九点三十分,我持有0.27手黄金。当小时30分消息公开期间,1秒左右国际黄金上涨了20美金左右。由1790上涨至1810附近。之后一直处于1810附近盘整。我多个行情软件确认价格已经爆发,位于05秒平仓。但是《EXness平分9.01分》恶意卡盘,恶意停止报价。05秒成功平仓时把我的成交价格定为当分钟最低价1790.4美金。让我损失540美金。国际大品牌,竟然使用软件操控客户账户,事后申诉,一个星期只简单回了一句,系统问题,保留原成交价,后面不再理会,忽悠小孩子一般。
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