ExnessReply

2023-01-06 08:55

Reply

Dear customer, with respect to your problem, you can reach out to the platform 24 hours customer service for help, or send an email to the official customer service - support@exness.com (ensure the correct email address) with your registered email at our platform. If you contacted us, please still reply to the email or contact the 24 hours online customer service for help. Have a good time.

FX2644830594Supplemental Materials

2022-12-01 15:48

China

Supplemental Materials

The customer service said that there was insufficient liquidity at the time of opening or closing positions. I think that it is reasonable for the problem at first. But why do other people's accounts operate normally in trading, my account can not do so. We are trading with the same cloud server. How can it happen?

FX2644830594Start Mediation

2022-12-01 15:45

China

Start Mediation

My account and several other friends’ accounts open and close positions at the same point, at the same time, and in the same currency. My account cannot operate normally, but the friends’ accounts open and close positions normally, and off quotes are always displayed. the same computer. It takes more than a dozen times to execute successfully