Wipe out our accounts. Refund our principal.

MEIHAOMINGTIAN

Hong Kong China 2020-10-31 16:20

I wrote about the process first and then I’ll attach the screenshot. Account: 603871. Can’t close positions on October 28, hold many short positions of US30. I’m supposed to close the positions at the lowest while the journal said the trade is disabled and I can’t close positions. I kept the evidence by a video screen capture and contacted the superior agent. But the problem hasn’t been solved until forced liquidation. The one thing that we should notice is that I can close positions after my account was wiped out. Besides US30, I can’t close XAU/USD, either. What’s more, the quote of US30 is far from the price of the actual quote. The trend is totally different. I’ve compared the quote with other quotes, I suspect the quote in this platform is not accurate. I require that the platform should give me the profit of US30 because the issues about unable to withdraw and inaccurate quote. Fig 1, the Mt4 journal when I can’t close my positions Fig 2, the comparison between the platform and international market quote Fig 3, history orders when my positions were closed compulsorily The rest screenshot is about the chat history I have a video screen capture, if you need, I can offer. The staff of this platform is out of contact now. I emailed them, but there is no reply. Please help me handle this!

WURUIHA

Hong Kong China 2020-10-30 16:01

Wipe out my positions. Ask for withdrawal of $14,000

CHANYUNTAO

Hong Kong China 2020-10-30 14:17

My withdrawal was approved and my bank account is right. However, the platform put my withdrawal into the account and my account was wiped out.

ZHANGCHUNJING

Hong Kong China 2020-10-29 11:53

There is severe slippage. I wanna find out the evidence but the product U30 wasn’t listed! Novox is so random.

Fighting79544

Hong Kong China 2020-10-29 09:42

I deposited $2,000 here in May. I applied for withdrawal after profiting 1,000. But the withdrawal hasn't been deducted for nearly two months. And I can't apply for withdrawal again. The customer service asked me to wait and no one replied to my emails.

TIANTIANBEIGEJIUCAI

Hong Kong China 2020-10-27 18:07

Refuse my application of withdrawal. Modify the account password without my permission. If I hurled a question at them, they wipe out my positions and freeze my account.

BUZHIDAOWEISHENME

Hong Kong China 2020-10-26 16:52

The withdrawal hasn't been to my account for over two months. The customer service keeps shrinking. At the end, I can't log in. It's a fraud platform which is not reputable.

ZHANGCHUNJING

Hong Kong China 2020-10-26 14:43

Several accounts of mine are closed for the same situation. Can’t log in or withdraw. The customer service is out of contact.

FX6459883157

Hong Kong China 2020-10-22 10:57

No response or withdrawal for no reason. Their attitude is so bad. Now I can’t log in. The customer service is out of contact. The group chat of customer service prohibit chatting.

FX1489060016

Hong Kong China 2020-10-21 13:59

Now my account is closed and I can’t log in. I emailed the company but they didn’t reply tome all along. Please give me an explanation.

ZHANGCHUNJING

Hong Kong China 2020-10-21 10:25

My positions were all wiped out and I asked for my principal. Novox is a fraud platform. Return my hard-earned money

MEIHAOMINGTIAN

Hong Kong China 2020-10-20 22:20

I requested withdraw my money but I never get my money.

FX3421266165

Japan 2020-10-20 13:32

There are some problems with the withdrawals. The withdrawal can arrive within three working days normally.

ZHANGCHUNJING

Hong Kong China 2020-10-20 11:50

Apply for withdrawal of $14,067 on September 15. But I haven't received the withdrawal yet. And my MT4 account is closed! I hope the withdrawal can arrive asap

CHANYUNTAO

Hong Kong China 2020-10-15 17:58

I can't witdhraw from the IB Vicki for a month. Why didn't Novox solve this problem?

JIAJIA

Hong Kong China 2020-10-15 15:09

Now the account balance is $8,600. I can’t withdraw since August. The applications of withdrawals are refused or the withdrawals haven’t been transferred to my bank account.

NANADENAN

Hong Kong China 2020-10-13 19:46

Sometimes say there are some problems with the third-party payment, sometimes say Novox doesn’t coordinate, sometimes say the system is upgrading. Someone has applied for withdrawal for a month

JIAJIA

Hong Kong China 2020-10-12 15:12

The witdhrawal hasn't been to my bank account since I withdrew on September 1. The customer service said there were some problems with payment channel

YANGLEDUO27842

Hong Kong China 2020-09-26 16:51

this company’ service is bad. I asked them that they really send me my money or not. They never any reply me.

FX3421266165

Japan 2020-09-24 10:07