Serious spreads
The spread was serious, and I lost more than 10,000 yuan. It is recommended not to choose this platform, and the service is also poor.
Wallet blocking
Hello! The Vstar & Soho trading platform first classified my wallet as SPAM (limiting the ability to withdraw funds) for 96 hours. Afterwards, I completely blocked the ability to enter the wallet with my money (when I log in, it says “incorrect login and password”). I contacted the support service, but after the last call they promised to call me within 60 minutes, but after that they simply blocked me from Telegram. Now I don't know how to get my money back. The company did not conduct any investigations - it blocked without explanation.
Unable to withdraw money - The exchange automatically deducts all profits
My MT4 is 5102473. On January 13, 2024, I placed an order with the code IRUNI and achieved a profit of 88,012.49 USD, but on January 14, 2024, the exchange automatically deducted all of my profits. I'm out of the account. Soho Markets sent an email explaining that it was due to a pricing error on January 13, 2024. But in reality, the price of the IRUNI code has been fluctuating up and down like that for the past 2 months. I asked the exchange to return my money but received no response, and the person in charge of the account could not be contacted. I asked the exchange to contact me but no one contacted me. Ask Soho Markets to return my profits.
Soho Markets cancelled all profits-can not withdraw
My MT4 is 5102473, On January 13rd, 2024, I placed some orders with the code IRUNI and achieved a profit of 88,012.49 USD. But on January 14th, 2024, Soho Markets deducted all of my achievement profits in my account. They sent an email to explain that it was due to a incorrect quotation price of the IRUNI on January 13rd, 2024. However actually the price of the IRUNI has been fluctuating up and down like that during the past 2 months. I required Soho Market to add back their deduction, but I did not receive any response and also can not contact to the person in charge my account. I asked them to contact me, but no one contact. I require Soho Markets to return my profits of 88,012.49 USD.
Unable to withdraw money_The floor automatically deducts all profits.
My MT4 is 5102473. On January 13, 2024, I placed an order with the code IRUNI and achieved a profit of 88,012.49 USD, but on January 14, 2024, the floor automatically deducted all of my profits. I'm out of the account. Soho Markets sent an email explaining that it was due to a pricing error on January 13, 2024. But in reality, the price of the IRUNI code has been fluctuating up and down like that for the past 2 months. I asked the exchange to return my money but received no response, and the person in charge of the account could not be contacted. I asked the floor to contact me but no one contacted me. I asked Soho Markets to return my profits.
Severe slippage leads to liquidation of all hedged positions
All my positions have been hedged. In the morning, I saw that there was 4400-4500 US dollars left in my account, and the margin ratio was also higher than 100, but I was still able to liquidate the position. The most outrageous thing is that my GBPJPY was different in bid and ask price at the same time. The price difference is close to 1800 pips. MT4 account: 5101870 I hope someone can explain this to me.
My client can't withdraw
My client name: Wang Xiuying, account number: 503303 This afternoon, she applied for a withdrawal of 2026.4 US dollars, but the customer service refused to withdraw.