Unable to withdraw money - The exchange automatically deducts all profits

My MT4 is 5102473. On January 13, 2024, I placed an order with the code IRUNI and achieved a profit of 88,012.49 USD, but on January 14, 2024, the exchange automatically deducted all of my profits. I'm out of the account. Soho Markets sent an email explaining that it was due to a pricing error on January 13, 2024. But in reality, the price of the IRUNI code has been fluctuating up and down like that for the past 2 months. I asked the exchange to return my money but received no response, and the person in charge of the account could not be contacted. I asked the exchange to contact me but no one contacted me. Ask Soho Markets to return my profits.