Hello, during the XAUUSD variety transaction on March 7 (trading system time: 2023.03.07 15:52:06), due to the calculation error of the PRC platform system, the relevant orders of my positions were forced to close, resulting in losses. Follow-up contact The customer service of the platform, their customer service said that the reason is that the order of the position has touched the forced liquidation line, and there is no problem with the forced liquidation. (As shown in the picture) The background data imported from the system shows that during the forced liquidation, the forced liquidation price of gold (buy, 0.55 lots) is $1841.24, and the floating profit is $9970.40. The gold I hold (sell, 0.05×4, a total of 0.20 lots is shorted) ) The forced liquidation price is $1841.46, and the floating loss is $908.05. (Looking at the book profit is nearly 10 times more than the loss). The trading spread is about $0.22. This is not the case of spread slippage and crazy expansion of spreads, the trading system will actually become negative and force liquidation. Dear rights protection platform and traders please review whether it is reasonable, thank you! Now apply for help to claim compensation from the PRC platform, compensate for the relevant loss amount or reply to the relevant orders that were liquidated during this period, thank you!

ZHUJUNHAO

Hong Kong China 2023-03-22 12:26

Maliciously widen the spread, resulting in liquidation of the account, and claim that it is not their responsibility. Slippage happened many times, and delay in placing orders. Who will dare to trade at such platform.

FX1567124999

Hong Kong China 2022-11-16 16:57

This platform, full of negative slippage and with stuck server, maliciously drop customer's guard. It's just a self-made server.

SUIYUANZHIKONG

Hong Kong China 2022-09-09 17:39

The company is a black platform that delayed the transaction with severe slippage. They used the bonus as guise, which in fact is just a number and cannot be used at all. There is more than 600 yuan in the account, but the platform says it cannot be used. Please stay away! I contacted the platform after liquidation but received the reply three days later, saying that this is normal and that the bonus can't compensate the loss. But the platform neither said it in advance nor gave written notice. They are maliciously paralyzing customers.

SUIYUANZHIKONG

Hong Kong China 2022-09-09 17:32

Fraud platform. The customer service ignored the slippage of 228/lot.

FX8716476482

Hong Kong China 2021-09-06 13:47

I am suspected that it is a scam platform since in which unavailable trading and severe spread often occurs. One is doomed to suffer losses when he trade in it.

주건방

South Korea 2020-01-26 17:56