The XAUSUD (dollar-denominated gold) system of the PRC foreign exchange platform calculates abnormally and leads to a liquidation, applying for compensation

Hello, during the XAUUSD variety transaction on March 7 (trading system time: 2023.03.07 15:52:06), due to the calculation error of the PRC platform system, the relevant orders of my positions were forced to close, resulting in losses. Follow-up contact The customer service of the platform, their customer service said that the reason is that the order of the position has touched the forced liquidation line, and there is no problem with the forced liquidation. (As shown in the picture) The background data imported from the system shows that during the forced liquidation, the forced liquidation price of gold (buy, 0.55 lots) is $1841.24, and the floating profit is $9970.40. The gold I hold (sell, 0.05×4, a total of 0.20 lots is shorted) ) The forced liquidation price is $1841.46, and the floating loss is $908.05. (Looking at the book profit is nearly 10 times more than the loss). The trading spread is about $0.22. This is not the case of spread slippage and crazy expansion of spreads, the trading system will actually become negative and force liquidation. Dear rights protection platform and traders please review whether it is reasonable, thank you! Now apply for help to claim compensation from the PRC platform, compensate for the relevant loss amount or reply to the relevant orders that were liquidated during this period, thank you!