I tried to withdraw my money but I couldn't.
I contacted customer service and they did not respond. They made me lose my mind and they did not respond to my requests.
Is there an agent or broker company in Egypt, NPBFX?
Is there a real broker and broker in Egypt, or is it a scam, and there is no broker in Egypt for the Russian company NPBFX? I have been banned from all private groups, but the accounts are still open, even though I only asked someone to convince me of the price slippage that occurred at a time that was not the time of opening the platform. I will be compensated even for this price slippage. And all that is important to them is the deposit. How is Borker contacting a client to make a deposit while he is in the margin of an account without any right at a time when the margin took place an hour before the platform opened during summer time in Egypt, and MT4 was supposed to open the platform at 23.5, but it opened at 22.5 a full hour before. You are the margins, and my rights did not come from Broker or the company NPBFX. And the account number in the image is in the negative, along with the timing and date of the margining... Please reach the message to the main Russian company at its headquarters in Russia, given that I opened the company’s website and it has no agents in Egypt, so that no one else falls victim to these fraudsters. If my vision is correct, the financial, international and legal authorities must prosecute these people. They were fraudsters... Thank you to everyone who established justice.
Complaints again and no communication
The second time, a severe incident occurred from an incompetent company at a time that was not the time of opening the platform. And a price slippage occurred. The time was 22.5 GMT and the platform was opened in summer time. The Egyptian time difference is two hours and the platform opened at the beginning of the opening Sunday at 1.5 and the time difference was 3 hours. Winter time now and it happened. A price slippage led to a margin and zeroing of the account to negative, and no compensation was made. Fraud.
Price slippage and manipulation
On 8/10/2023, a price slippage occurred, which led to the account being weighted negatively at 22.5 GMT 10.5. And the market opening time on summer Sundays is 1.5 Egypt time. Despite the difference between the usual summer time of 11.5 Egypt time and Greenwich Mean Time of 1.5, which is the market entry time of 1.5 Egypt time. I cannot find an explanation for what happened with you in the pictures in the comments.
Though the MasterCard available for deposit, the Spanish stipulated that only visa is accepted.
Albeit successful process, the withdrawal is unavailable.