Complaints again and no communication

The second time, a severe incident occurred from an incompetent company at a time that was not the time of opening the platform. And a price slippage occurred. The time was 22.5 GMT and the platform was opened in summer time. The Egyptian time difference is two hours and the platform opened at the beginning of the opening Sunday at 1.5 and the time difference was 3 hours. Winter time now and it happened. A price slippage led to a margin and zeroing of the account to negative, and no compensation was made. Fraud.