Global Broker Regulation & Inquiry App
Exposure

141 pieces of exposure in total

Resolved

Unable to withdraw in TRI

Close my account after I applied for withdrawals. And the application for withdrawals is also be canceled. I traded all by myself. But now my account is closed for no reason

Hong Kong China Hong Kong China 2021-01-04 22:26
Hong Kong China Hong Kong China 2021-01-04 22:26
Others

Fraud platform

Decline my application for withdrawal. And the application has been under review all along. I should finish my transactions first before I wanna withdraw funds. Later, the platform is just closed. Can’t log in

Hong Kong China Hong Kong China 2020-12-30 23:43
Hong Kong China Hong Kong China 2020-12-30 23:43
Resolved

Big fraud platform. Can’t withdraw funds for a month

I profited over $13,000 when I traded during the NFP. And then my account was blocked immediately. At first, the customer service said the withdrawal could arrive in 7-14 working days. But it has been a month now and I still didn’t receive it!!! No one contacts me, even the customer service just ignore me.

Hong Kong China Hong Kong China 2020-12-30 18:17
Hong Kong China Hong Kong China 2020-12-30 18:17
Unable to Withdraw

Unable to withdraw

I was told that I have to place orders at one time. I should trade the samw funds as the amount of the deposit. But I can't open the APP now

Hong Kong China Hong Kong China 2020-12-29 00:12
Hong Kong China Hong Kong China 2020-12-29 00:12
Unable to Withdraw

The account was blocked by the platform. Unable to withdraw

Can’t log in. And they didn’t help me solve the problem and just ask me to wait with some excuses. I’ve waited the withdrawal for a long time. The customer service asked me to consult by email, but no one replies to me. I just traded a lot of GBPUSD. There is no clear explanation yet, they may be preparing to abscond.

Hong Kong China Hong Kong China 2020-12-24 00:54
Hong Kong China Hong Kong China 2020-12-24 00:54
Resolved

Just principal. No profit

The customer service said we can’t trade during the time but I can trade but can’t withdraw profit

Hong Kong China Hong Kong China 2020-12-16 15:47
Hong Kong China Hong Kong China 2020-12-16 15:47
Resolved

Close my account on grounds of illegal operations without my permission

Several orders. Hold positions many days. Then I withdraw with the status of losing some money. However, my account was closed on grounds of illegal operations! I don’t know whether I break the rules or it’s just a scam! They said they had the details of transaction data but they didn’t show me which I can’t understand. Is it fair that you made decisions by yourselves? Where is my rights?

Hong Kong China Hong Kong China 2020-11-18 10:41
Hong Kong China Hong Kong China 2020-11-18 10:41
Others

The agent of TRI cheated me into depositing $8,000 and then closed my account

The agent said I have to deposit $15,000 to withdraw my funds. I refused and then the platform closed my account. I can’t log in, making a loss of ¥56,800. A guy added my WeChat in early September and he said his name is Huiye Wu and have a company in Shenzhen, an agent of TRI. He told me that he helped many customers invest to earn money. It’s safe and I can withdraw at any time! I asked him whether there was any risk he said no and told me that it was regulated by NFA!

Hong Kong China Hong Kong China 2020-10-30 13:40
Hong Kong China Hong Kong China 2020-10-30 13:40
Unable to Withdraw

Close account with a random excuse. Profit is not allowed!!!

I’m an old customer, trading a long time and just profiting. However, the profitable pat can’t be withdrawn and my account was frozen. The Internet lagged severely. I was offline for two hours when I was trading. I asked the customer service and they said the server was attacked. I applied for a withdrawal but the application was refused with the excuse of illegal interest arbitrage. Aren’t you platform clear whether I’m legal or not? I’ve traded for over three months. When I began profiting, my account was frozen. You didn’t give me my interest at all. The order which was trading while your server was being attacked hasn’t been compensated. Close account with a random excuse. Profit is not allowed!!! Aren’t you a FRAUD platform!!!!

Hong Kong China Hong Kong China 2020-10-13 20:09
Hong Kong China Hong Kong China 2020-10-13 20:09
Unable to Withdraw

The process of withdrawal is too slow

I withdrew last Friday, but I didn’t receive my withdrawal till next Tuesday. At first, they said the withdrawal can arrive within 24 hours, when time was up, the customer service said I have to wait another 24 hours. It has been over 100 hours now, the withdrawal still hasn’t arrived.

Hong Kong China Hong Kong China 2020-09-29 20:21
Hong Kong China Hong Kong China 2020-09-29 20:21
Resolved

Can’t withdraw for profit, can’t close positions for slag. Close your trading account randomly!

I’m an old customer. I’ve traded for a long time but I just profited while the profit can’t be withdrawn. Besides, my account was frozen. 9.24-9.26, the market slagged and I was off-line for two hours when I traded. They said the server was attacked. My application for withdrawal was refused and they said it was illegal. Weren’t you clear whether I were illegal or not? My account was frozen with an excuse after profiting the first time after three-month trade. I just withdrew the principal. The compensation for the off-line period wasn’t given either. Can’t withdraw for profit, can’t close positions for slag. Close your trading account randomly! Fraud platform!!!

Hong Kong China Hong Kong China 2020-09-26 13:54
Hong Kong China Hong Kong China 2020-09-26 13:54
Resolved

Can't profit!! Fraud platform

I'm an old customer of TRI. I deposited $100,000 in total and I lost most of the fund. Then I profited at long last, I applied for witdhrawal but what I can withdraw is just principal. My account was closed by excuses. Isn't it a fraud platform? Customers can lose but can't profit!!!

Hong Kong China Hong Kong China 2020-09-26 07:00
Hong Kong China Hong Kong China 2020-09-26 07:00
Unable to Withdraw

TRI gave no access towithdrawal

He claimed that he was a forex analyst. He could lead me to profit and induce me to deposit 10000 US dollars. I wanted to withdraw after deposit. But the platform told me that I could not withdraw cash. I consulted the teacher and he said that I could withdraw only after the transaction of another $20000. I am worried that I will be locked up again and refuse to pay money. The teacher said that I broke the contract and my account was frozen. If I want to activate my account, I have to deposit money. After the query platform administrator withdraw funds. The platform is a black platform, and the money paid into it is allowed to be transferred to a private account

Hong Kong China Hong Kong China 2020-09-17 13:38
Hong Kong China Hong Kong China 2020-09-17 13:38
Unable to Withdraw

TRI shut my account compulsorily.

Please be conscious and refund me.

Hong Kong China Hong Kong China 2020-08-13 12:28
Hong Kong China Hong Kong China 2020-08-13 12:28
Unable to Withdraw

Unable to withdraw

My account is 880664. After profiting 3000 or so, I applied to withdraw 5000. Last month, I deposited 1000 and profited 500. But TRI withheld it on ground of violation. Are you hijack? Does profiting mean violation?

Hong Kong China Hong Kong China 2020-08-12 21:02
Hong Kong China Hong Kong China 2020-08-12 21:02
Unable to Withdraw

Both the website and withdrawal are unavailable.

Both the website and withdrawal are unavailable.

Hong Kong China Hong Kong China 2020-07-22 18:07
Hong Kong China Hong Kong China 2020-07-22 18:07
Unable to Withdraw

TRI gave no access to withdrawal and asked for continued deposit.

TRI gave no access to withdrawal and asked for continued deposit. Eventually, it even deleted my account.

Hong Kong China Hong Kong China 2020-07-20 22:30
Hong Kong China Hong Kong China 2020-07-20 22:30
Unable to Withdraw

Unavailable withdrawal

As the bank information was insufficient, I submitted it again. But it was rejected. Can’ t the service be friendly? Hope the regulator gave me an explanation.

Hong Kong China Hong Kong China 2020-07-18 08:32
Hong Kong China Hong Kong China 2020-07-18 08:32
Resolved

The service banned my account and claimed that I violated the rule.

I deposited fund in this May. There were some profits and losses. But TRI has banned my account since 14th. No one told me about the violation. It simply wanted to covet our profits.

Hong Kong China Hong Kong China 2020-07-17 21:05
Hong Kong China Hong Kong China 2020-07-17 21:05
Others

Unavailable login

I couldn’t log in to TRI . I suspected that it was absconded.

Hong Kong China Hong Kong China 2020-07-15 10:18
Hong Kong China Hong Kong China 2020-07-15 10:18
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