Can’t withdraw on VISN. Their manager is trying to me fool me.

I received the successful withdrawal message on December 18th, 2018. But until now, I only received half of it. They won’t give me another half for over 40 days. This is a scam. I talked with the customer manager dozens of times, but he won’t give me a solution. Last time he promised the money would arrive on January 25th, but it didn’t. Be alert, people.