The account is restricted from withdrawing money, and the submitted KYC documents is not processed.

FOREX.com restricted the withdrawal from my account and required me to submit documents such as proof of income and personal identity. However, it was not processed for two months after I submitted it. I communicated with customer service 5 times, and each time I received feedback that it had been expedited, but there was never any response. I want to withdraw as soon as possible.