The platform has been charging inventory fees indiscriminately, and it has not been resolved since the development on the 23rd! Attention

As shown in the figure, the screenshot of the platform on August 23 shows that 1 standard lot of long orders is charged 51.48, and short orders are given 17.69. After discovering this problem, I complained to the official customer service. The customer service told me that she would give feedback to the technical staff and tell me to log in again or refresh after 30 minutes. Subsequent checks showed that it was indeed time to come over. After the modification, the long order was 51.48. The empty order was 27.83. The problem was that I was overcharged for inventory fees and was not refunded. I was charged an inventory fee of 2213.48 US dollars in 23 days. I then sent an email to the official email address. The official reply said that it had been handed over to the technical department, and they called me twice. After calling and sending 3-4 emails, they still responded to me with the same excuse. It has been 20 days and they still haven’t been processed for me. This is not even more shocking. What is even more shocking is that I found two short orders of 0.2 lots and 0.2 lots respectively. For 0.15 lots, inventory fees of US$150.1 and US$145.32 were charged respectively. Doesn’t the short order subsidize the inventory fee? This is probably not the first time that this platform has had this problem of randomly charging inventory fees. The platform is just trying to trick people out of sight.