Global Forex Broker Regulatory Inquiry APP

Score

2.25 /10
Danger

Dukascopy

Switzerland

Above 20 years

Suspicious Regulatory License

MT4/5 full license

Global Business

High potential risk

C
Great
AA

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Comparison

Quantity 22

Exposure

Open Account
Website

Score

License Index 0.00
Business Index 9.33
Risk Management Index 0.00
Software Index 6.91
Regulatory Index 0.00
The WikiFX Score of this broker is reduced because of too many complaints!
Open Account
Website

Licenses

VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core

1G

40G

open now
Dukascopy Bank

Contact number

English

+41 22 799 4888

Japanese

+81 0120077771

Broker Information

More

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Warning: Low score, please stay away! 4
Previous Detection : 2023-05-28
  • It has been verified that this broker currently has no valid regulation. Please be aware of the risk!
  • The number of the complaints received by WikiFX have reached 21 for this broker in the past 3 months. Please be aware of the risk and the potential scam!

WikiFX Verification

Dukascopy · Benchmark
Average transaction speed(ms)
1005.7 Poor
The highest transaction speed(ms)
336 Poor
The highest speed of opening positions(ms)
336
The highest speed of closing position(ms)
415 Poor
The lowest speed of opening positions(ms)
1846
The lowest speed of closing position(ms)
1178 Good
Ranking: 103 / 121
Test user 214
Transactions 1,158
Ocuppied margin $326,597 USD
Data Source WikiFX Data provide
Updated: 2023-05-26 01:05:00
Pyramid scheme complaint
Expose
Unable to withdraw

   Unreasonable demands. Decline withdrawals!

It’s said that I can withdraw funds within 24 hours. However, I can’t. The customer service said that I broke their rules and made the money of two million in their company frozen so I had to pay 30$ unfreezing fee. It’s so ridiculous. How can I affect their company account? Scam

2021-02-19 15:46
Unable to withdraw

Unable to withdraw, Bad System.

I opened a trading account with Dukascopy following an advert I saw on the internet on 2nd December 2020. The account promised easy trading for investors with investors able to withdraw their funds online easily whenever required.I funded the account with 25000.All transactions were paid for with my Visa debit card. The account manager from Dukascopy (his name Adrian Rask) continuously applied pressure on me over many weeks to continue to fund the account with the promise of better returns. I did this in good faith believing that I was dealing with a decent trading firm On 30th Jan 2021, after being bombarded with calls from the account manager to fund the account, I made a withdrawal request and decided to cease trading with this platform.They gave series of flimsy excuses as to why my withdrawal cannot be processed. After several failed attmept i resorted to filing a charge back with Assetspoor(assetspoor . tech) Big ups, i got my lost funds and they are very professional and efficient. The activities of Dukascopy must be stopped at all costs, they put people in bad situations.

2021-02-20 01:15
    Sources
    Dukascopy · Company summary
    Feature Information
    Registered Country/Region Switzerland
    Regulation unregulated
    Market Instrument Forex, indexes, metals, stocks, ETFs, binaries, bonds, cryptocurrencies
    Demo Account yes
    Maximum Leverage 1:200
    Spread (EUR/USD) 0.3 pips
    Commission 0.7 pips
    Trading Platform JForex4, MT4, Web Binary Trader
    Minimum Deposit N/A
    Deposit & Withdrawal Method wire transfers, payment cards, skrill, Neteller, and cryptocurrencies

    It is important to note that the information provided in this review may be subject to change due to the constant updating of the company's services and policies. In addition, the date on which this review was generated may also be an important factor to consider, as information may have changed since then. Therefore, readers are advised to always verify updated information directly with the company before making any decision or taking any action. Responsibility for the use of the information provided in this review rests solely with the reader.

    In this review, if there is a conflict between the image and the text content, the text content should prevail. However, we recommend that you open the official website for further consultation.

    Pros and cons of Dukascopy

    Pros of Dukascopy:

    • Wide Range of Trading Instruments: Dukascopy offers access to a diverse range of trading instruments, including forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies, allowing traders to diversify their portfolios.

    • Competitive Spreads and Trading Fees: Dukascopy provides relatively low spreads, with popular currency pairs like EUR/USD and USD/JPY having average spreads of around 0.3/0.4 pips. The default commission rate of 0.7 pips keeps the total trading costs competitive.

    • Multiple Trading Platforms: Dukascopy offers a selection of trading platforms, including JForex4, MetaTrader4 (MT4), and the Web Binary Trader system. These platforms cater to different trading preferences and provide advanced charting tools and features.

    • Educational Resources: Dukascopy offers a comprehensive range of educational resources, including an economic calendar, market reports, video tutorials, community forums, a blog, news updates, competitions, and seminars. These resources can benefit traders of all skill levels.

    • Multilingual Customer Support: With 24/7 customer service available in 13 different languages, Dukascopy ensures that traders from various regions can receive prompt assistance via telephone, live chat, online messages, and social media platforms.

    Cons of Dukascopy:

    • Unregulated Status: Dukascopy operates as an unregulated company, which may raise concerns for traders seeking the oversight and protection provided by regulatory authorities.

    • Limited Deposit Options: While Dukascopy offers various deposit methods, the available options are relatively limited compared to other brokers. Some traders may prefer more diverse deposit options to suit their individual preferences.

    • Lack of Minimum Deposit Information: The provided information does not specify the minimum deposit requirement for opening a trading account with Dukascopy, which can be a drawback for potential clients seeking clarity on the initial investment amount.

    • Limited Leverage for Retail Accounts: The maximum leverage of 200:1 is available only upon agreement during account opening, and the default leverage for retail accounts is 100:1 (30:1 on weekends). Traders looking for higher leverage options may find this limitation restrictive.

    • Overall, Dukascopy offers a wide range of trading instruments, competitive trading conditions, multiple platforms, and extensive educational resources. However, its unregulated status and limited deposit options should be taken into consideration by prospective clients.

    What type of broker is Dukascopy?

    Advantages Disadvantages
    Dukascopy offers tight spreads and fast execution due to its Market Making model. As a counterparty to its clients' trades, Dukascopy has a potential conflict of interest that may lead to decisions that are not in the best interest of its clients.

    Dukascopy is a Market Making (MM) broker, which means that it acts as a counterparty to its clients in trading operations. That is, instead of connecting directly to the market, Dukascopy acts as an intermediary and takes the opposite position to its clients. As such, it can offer faster order execution speed, tighter spreads and greater flexibility in terms of the leverage offered. However, this also means that Dukascopy has a certain conflict of interest with their clients, as their profits come from the difference between the bid and ask price of assets, which could lead to them making decisions that are not necessarily in the best interests of their clients. It is important for traders to be aware of this dynamic when trading with Dukascopy or any other MM broker.

    General information and regulation of Dukascopy

    The Switzerland-based brokerage was founded in 2004 by Dr Andre Duka and his partner, Veronica Makarova. It serves retail clients with a license from the Swiss Financial Market Supervisory Authority (FINMA, suspicious clone).

    Its subsidiary, Dukascopy Europe, caters to the European market under the oversight of the Financial and Capital Market Commission (FCMC).

    In 2006, the company launched its banking arm, offering current accounts and credit card services. In 2015, Dukascopy extended its e-banking reach, acquiring Alpari Japan K. K., a bank regulated by the Financial Services Agency of Japan (FSA, suspicious clone).

    Dukascopy Europe IBS AS is an investment brokerage company which is 100% owned by Swiss Forex bank Dukascopy Bank SA. In accordance with White Label Agreement with Dukascopy Bank SA, Dukascopy Europe provides its clients with access to the Swiss Foreign Exchange Marketplace on the same conditions which are available to the clients of Dukascopy Bank.

    In the following article, we will analyze the characteristics of this broker in all its dimensions, providing you with easy and well-organized information. If you are interested, read on.

    General information

    Market instruments

    Advantages Disadvantages
    Access to various financial markets Unregulated status
    Wide range of trading instruments available Lack of regulatory oversight
    Opportunity to diversify trading portfolio Potential higher risk due to unregulated nature
    Ability to trade Forex, indexes, metals, stocks, ETFs Limited information on asset coverage and available markets
    Availability of cryptocurrencies for trading Potential limitations in terms of trading conditions
    Potential for exploring different investment strategies Lack of investor protection

    Dukascopy's offering of a diverse range of trading instruments in financial markets provides traders with opportunities to explore different investment avenues and diversify their portfolios. Traders can access popular markets such as Forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies. This wide selection allows for greater flexibility and the potential to engage in various trading strategies. However, it's important to note that Dukascopy operates as an unregulated broker, which may raise concerns about the level of investor protection and regulatory oversight. Traders should carefully consider the potential risks associated with trading with an unregulated entity. Conducting thorough research and risk assessment is crucial before engaging in trading activities with Dukascopy.

    Spreads and commissions for trading with Dukascopy

    Advantages Disadvantages
    Competitive spreads for popular currency pairs Unregulated status
    Transparent commission structure Potential higher risk due to unregulated nature
    Average total trading costs similar to other providers Lack of regulatory oversight
    Clear breakdown of spreads and commissions Potential limitations in terms of trading conditions
    Cost-effective trading fees for traders Potential impact on profitability due to commissions
    Accurate pricing for better trading decisions Limited information on other fees and charges

    Dukascopy offers competitive live spreads for popular currency pairs, such as the EUR/USD and USD/JPY, which average around 0.3/0.4 pips. This ensures that traders can access tight spreads, enhancing their trading opportunities. Additionally, Dukascopy employs a transparent commission structure, with a default commission rate of 0.7 pips. This brings the average total trading cost to approximately one pip, which is in line with other industry providers. The clear breakdown of spreads and commissions allows traders to make informed decisions and accurately assess the costs associated with their trades. However, it's important to consider that Dukascopy operates as an unregulated broker, which may raise concerns about the level of investor protection and regulatory oversight. Traders should carefully evaluate the potential risks associated with trading on an unregulated platform and ensure they have a comprehensive understanding of all fees and charges imposed by Dukascopy.

    Trading accounts available in Dukascopy

    Advantages Disadvantages
    Wide range of account types to suit different trading needs Unregulated status
    Forex, CFD, and binary options trading accounts available Potential higher risk due to unregulated nature
    Swap-free account option for Islamic traders Lack of regulatory oversight
    Managed accounts with positive customer reviews Potential limitations in terms of trading conditions
    Access to Percent Allocation Management Module (PAMM) Potential impact on profitability due to management fees
    Demo accounts available for forex and binary options Limited information on other account-specific features

    Dukascopy offers a variety of account types to cater to different trading preferences. Traders can choose from forex, CFD, and binary options trading accounts, allowing them to engage in a wide range of financial instruments. The availability of a swap-free account option is beneficial for Islamic traders who adhere to Sharia principles. Managed accounts with the Percent Allocation Management Module (PAMM) are also available, with positive customer reviews indicating satisfaction with the management services. Furthermore, Dukascopy provides demo accounts for both forex and binary options trading, enabling traders to practice their strategies and familiarize themselves with the JForex4 and MT4 platforms. However, it's important to note that Dukascopy operates as an unregulated broker, which may raise concerns regarding investor protection and regulatory oversight. Traders should carefully evaluate the potential risks associated with trading on an unregulated platform and consider the limitations and fees specific to each account type.

    Trading platform(s) that Dukascopy offers

    Advantages Disadvantages
    JForex4 platform provides excellent tools for technical trading and automated strategies Unregulated status
    JForex4 platform offers desktop and web-based access, suitable for both manual and automated trading Potential higher risk due to unregulated nature
    JForex4 platform features cloud storage and VPN services, enabling 24/7 automated trading Lack of regulatory oversight
    JForex4 platform offers comprehensive historical tick data feed with Python API for further analysis Limited information on platform-specific features
    JForex4 platform is competitive compared to proprietary and white label systems of other brokers Potential limitations in terms of trading conditions
    MetaTrader4 platform is available with a third-party bridge, allowing traders to use the industry standard MT4 system Potential impact on profitability due to third-party bridge fees
    MetaTrader4 platform provides access to economic calendar, widgets, and advanced charting tools
    Web Binary Trader platform offers straightforward market access for binary options trading
    Web Binary Trader platform features one-click trading, predetermined payouts, and risks
    Web Binary Trader platform provides a user-friendly experience for trading binary options

    Dukascopy offers a range of trading platforms to suit different trading styles and preferences. The JForex4 platform is particularly advantageous for technical trading and automated strategies, with features such as cloud storage and VPN services enabling continuous automated trading. The availability of comprehensive historical tick data feed and Python API allows for detailed data analysis. The MetaTrader4 platform, through a third-party bridge, provides access to the widely used MT4 system and offers advanced charting tools and economic calendar features. Additionally, the Web Binary Trader platform offers a user-friendly interface for binary options trading, with one-click trading and predetermined payouts. It's important to note that Dukascopy operates as an unregulated broker, which may raise concerns regarding investor protection and regulatory oversight. Traders should carefully evaluate the advantages and disadvantages of each platform and consider their specific trading needs before making a decision.

    Maximum leverage of Dukascopy

    Advantages Disadvantages
    Flexibility to choose leverage levels based on individual risk appetite and trading strategies Higher leverage increases the potential risk of significant losses
    Availability of a margin calculator on the broker's website to help traders manage their positions Inexperienced traders may be tempted to use excessive leverage
    Higher leverage can amplify potential profits for successful trades Increased leverage magnifies the impact of market volatility and risks
    Leverage of up to 200:1 allows for larger position sizes, potentially maximizing trading opportunities Higher leverage may lead to overtrading and impulsive decision-making
    Weekend leverage of 30:1 helps manage risk during periods of lower liquidity Relying heavily on leverage can lead to substantial account depletion

    Dukascopy offers a maximum leverage of 200:1 (30:1 on weekends) for retail accounts, allowing traders to adjust their leverage levels based on their risk tolerance and trading strategies. The availability of a margin calculator on the broker's website aids traders in effectively managing their positions. It is important to note that while higher leverage can enhance potential profits, it also increases the risk of significant losses. Traders must exercise caution and use leverage judiciously, as excessive leverage can lead to impulsive decision-making and overtrading. It is crucial for traders to fully understand the risks associated with leverage and make informed decisions to protect their capital.

    Deposit and Withdrawal: methods and fees

    Advantages Disadvantages
    Multiple deposit options including wire transfers and payment cards Limited availability of certain deposit methods such as Skrill and Neteller
    Acceptance of cryptocurrencies for convenient and secure transfers Some deposit methods may involve additional fees or transaction costs
    Flexibility to choose a preferred deposit method that suits the user Certain deposit methods may have longer processing times compared to others
    Wide range of payment options ensures accessibility for users Cryptocurrency transactions may be subject to volatility and conversion rates
    Secure and reliable deposit and withdrawal processes Limited information provided regarding specific withdrawal processing times

    Dukascopy offers a variety of deposit and withdrawal methods to cater to the diverse needs of its users. The availability of options such as wire transfers, payment cards, Skrill, Neteller, and cryptocurrencies provides flexibility and convenience for traders. Accepting cryptocurrencies also adds an extra layer of security to transactions. However, it is important to note that some deposit methods may have certain limitations, such as availability or additional fees. Additionally, specific processing times for withdrawals are not explicitly stated, which could potentially lead to uncertainty for users. Overall, Dukascopy strives to ensure secure and reliable deposit and withdrawal processes while offering a range of options to accommodate different preferences and requirements.

    deposit and withdrawal methods

    Bonuses

    Dukascopy claims to offer a 100% welcome bonus. In any case, you should be very cautious if you receive a bonus. First of all, bonuses aren't client funds, they're company funds, and fulfilling the heavy requirements that are usually attached to them can prove a very daunting and difficult task. Remember that brokers who are regulated and legitimate do not offer bonuses to their clients.

    Educational resources in Dukascopy

    Advantages Disadvantages
    Access to an economic calendar for important market events The availability and frequency of market reports may vary
    Video tutorials for learning trading strategies Limited information on the extent of community engagement
    Educational blog and news articles Some educational resources may be more suited for intermediate traders
    Competitions and seminars for interactive learning The effectiveness of educational resources may vary for different users

    Dukascopy provides a range of educational resources to assist traders in expanding their knowledge and improving their trading skills. The availability of an economic calendar ensures that users stay updated on significant market events that may impact their trading decisions. Video tutorials offer a visual and practical approach to learning various trading strategies. The educational blog and news articles provide valuable insights into market trends and analysis. Competitions and seminars create interactive learning opportunities and foster a sense of community among traders. However, it is important to note that the effectiveness of educational resources may vary for different individuals, and some resources may be more suitable for intermediate traders. Additionally, the availability and frequency of market reports may fluctuate. Overall, Dukascopy's educational resources contribute to a comprehensive learning experience for traders of different skill levels.

    educational resources

    Customer service of Dukascopy

    Advantages Disadvantages
    24/7 customer service in 13 different languages Response times may vary depending on the volume of customer inquiries
    Multiple contact options including telephone, live chat, etc. Limited information on the expertise and qualifications of support staff
    Social media presence for additional communication Language availability may differ for specific contact options

    Dukascopy prioritizes customer care by offering 24/7 support in 13 different languages. This ensures that traders from various regions can communicate with the support team conveniently. Multiple contact options such as telephone, live chat, request a callback, and online messages provide flexibility for users to choose their preferred method of communication. The broker's presence on social media platforms allows for additional engagement and communication with the company. However, it's important to note that response times may vary depending on the volume of customer inquiries, and the qualifications or expertise of the support staff may not be explicitly mentioned. Additionally, language availability may differ for specific contact options. Overall, Dukascopy demonstrates a commitment to customer care through its extensive support channels and language accessibility.

    customer care

    Conclusion

    In conclusion, Dukascopy is a Switzerland-registered forex broker that provides traders with access to a diverse range of financial instruments, including forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies. With competitive spreads, low trading fees, and multiple trading platforms such as JForex4 and MetaTrader4, Dukascopy offers a robust trading experience. The availability of educational resources, including an economic calendar, market reports, video tutorials, community forums, and seminars, further enhances the learning and trading opportunities for clients. Additionally, the multilingual customer support operating 24/7 ensures that traders from different regions can receive timely assistance. However, it is important to note that Dukascopy operates as an unregulated company, which may raise concerns for some traders seeking regulatory oversight. The limited deposit options and the lack of specific information regarding the minimum deposit requirement are also aspects to consider. Overall, Dukascopy offers a comprehensive trading environment, but traders should carefully evaluate their risk tolerance and requirements before choosing this broker.

    Frequently asked questions about Dukascopy

    • Question: What financial instruments can I trade with Dukascopy?

    • Answer: Dukascopy offers a wide range of financial instruments, including forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies.

    • Question: How can I deposit funds into my Dukascopy trading account?

    • Answer: Dukascopy provides multiple deposit options, including wire transfers, payment cards, Skrill, Neteller, and cryptocurrencies.

    • Question: What trading platforms are available at Dukascopy?

    • Answer: Dukascopy offers JForex4, MetaTrader4 (MT4), and the Web Binary Trader system for binary options trading.

    • Question: Does Dukascopy provide educational resources for traders?

    • Answer: Yes, Dukascopy offers a variety of educational resources such as an economic calendar, market reports, video tutorials, community forums, a blog, news updates, competitions, and seminars.

    • Question: Is there a demo account available at Dukascopy?

    • Answer: Yes, Dukascopy provides demo accounts for both forex and binary options trading using the JForex4 and MT4 platforms.

    • Question: What are the customer support options at Dukascopy?

    • Answer: Dukascopy offers 24/7 customer support in 13 different languages through telephone, live chat, request a callback, online messages, and social media platforms like Twitter, Facebook, YouTube, and Weibo.

    • Question: Is Dukascopy regulated?

    • Answer: Dukascopy is a Switzerland-registered company; however, it is important to note that it operates in an unregulated capacity.

    • These frequently asked questions and their respective answers provide a concise overview of important aspects of Dukascopy, covering topics such as available financial instruments, deposit methods, trading platforms, educational resources, customer support, and regulatory status.

    News

    DUKASCOPY Issues Alert Regarding Fraudulent Clone

    NewsDUKASCOPY Issues Alert Regarding Fraudulent Clone

    2023-01-27 11:39

    Dukascopy Bank SA has issued a warning regarding a counterfeit clone of their website. The fake entity uses the domain https://apps.xfenfa.cn/WG6r to conduct its operations.

    WikiFX
    2023-01-27 11:39
    News
    DUKASCOPY Issues Alert Regarding Fraudulent Clone
    Dukascopy Announces Changes To Deposit Protection

    NewsDukascopy Announces Changes To Deposit Protection

    2022-12-30 14:55

    Dukascopy states that the deposit protection rule for accounts maintained at Swiss banks (deposit insurance plan) for individual clients will change on January 1, 2023.

    WikiFX
    2022-12-30 14:55
    News
    Dukascopy Announces Changes To Deposit Protection
    Dukascopy Warned About Dukascopy.Swisbank Clone Website

    NewsDukascopy Warned About Dukascopy.Swisbank Clone Website

    2022-12-01 11:22

    Dukascopy, a Swiss forex bank, and the broker has warned the industry and customers to a clone of its approved brand. The website, which is still operational, poses as a legitimate investment business in an effort to dupe consumers into turning over their hard-earned money.

    WikiFX
    2022-12-01 11:22
    News
    Dukascopy Warned About Dukascopy.Swisbank Clone Website
    WIKIFX REPORT: DUKASCOPY EXPANDS CRYPTO CFD SUITE WITH 405 NEW STOCKS

    NewsWIKIFX REPORT: DUKASCOPY EXPANDS CRYPTO CFD SUITE WITH 405 NEW STOCKS

    2022-08-15 18:21

    Switzerland’s forex bank and broker, Dukascopy has just expanded its offering to include 405 new stock CFDs such as Harley-Davidson, Spotify, Dell, Puma and others from US, UK, Germany, France, Switzerland, Netherlands and Spain.

    WikiFX
    2022-08-15 18:21
    News
    WIKIFX REPORT: DUKASCOPY EXPANDS CRYPTO CFD SUITE WITH 405 NEW STOCKS

    User Reviews

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    9

    Comments

    Write a review

    源3119
    more than one year
    I lost connection when logging into my Dukkascopy account frequently, but the support staff did not give me any solutions all the time. I guess they only care about themselves.
    2023-02-22 18:38
    Reply
    0
    0
    VX_ECN008
    more than one year
    This platform is no longer in operation, you can choose other banking platforms
    2023-02-16 21:36
    Reply
    0
    0
    王伟6704
    more than one year
    When I was trading in dukascopy, I felt that the transaction speed was really slow, and I sometimes just missed perfect opportunities and lost money. Now I see on wikifx that the data of transaction speed and some other parameters are clearly shown... Wish I could know wikifx earlier to avoid losses!
    2023-02-16 10:05
    Reply
    0
    1
    FX1200429457
    more than one year
    I think this Dukascopy is nothing more than a scammer under the banner of the so-called forex broker... I see that some people have already been scammed.
    2023-02-13 15:40
    Reply
    0
    0
    AAA.安稳96587
    more than one year
    I really don’t recommend you to trade with this Dukascopy Bank, because the most important thing in the transaction is to see if it is safe. The company’s regulatory license is likely to be fake! Don't be gullible!
    2022-12-15 09:39
    Reply
    0
    0
    A汇丰名慕陶瓷--钟洋15520993535
    more than one year
    The website of this company looks quite serious, but I saw his real side on wikifx-a complete foreign exchange liar! If you want to withdraw money, you have to pay a high amount of funds to withdraw it... What is the difference between this and stealing money? ?
    2022-12-14 16:44
    Reply
    0
    0
    且行且珍惜26349
    more than one year
    They specifically withhold my incoming transfer, under the pretext that the legal department has to check it. This makes me very disturbed, I have never seen any bank do this kind of operation. Is this normal?
    2022-11-25 16:56
    Reply
    0
    0
    FX1059301772
    more than one year
    I made two orders, but the stop losses were only activated when the losses were 2 times and 6 times from the original stop losses. Making my losses from 1% to 10% of my capital each trade. I contacted the customer support team and they informed that there was high volatility which caused price slippage.
    2022-11-25 14:28
    Reply
    0
    0
    Ylimhs
    more than one year
    I have been operating with this broker for months and I would like to REPORT it to other wiikifx users! At first everything was going well, but gradually a lot of problems arose... Trading speed decreased, withdrawals took longer to arrive, slippage increased... I am already closing all my positions. Also, this broker does not offer MT5, so some features are not available. Find out well before operating.
    2022-11-16 17:16
    Reply
    0
    0
    22
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