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اردو
Resolved
My orders were liquidated during the market closure period.
Mediating Parties
Exness
Issue
Others
Requirement
explain
Settlement Amount
$2,400(USD)
Time
111day6hour

Mediation Status
Hong Kong6h
Resolved
WOJIZHULE
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong02-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong02-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong02-14
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WOJIZHULE

There was no prior notification about leverage adjustment before the New Year's market closure. A notification to adjust leverage was sent at 6:25 AM Beijing Time, 35 minutes before the market opened on January 2, 2026. Orders were liquidated at 6:45 AM, and the market opened at 7:00 AM. The liquidation was executed during a period when the market was not yet open, there was no liquidity, and prices had not yet formed. A total of 0.6 lots were involved, with 0.4 lots liquidated. The remaining 0.2 lots were closed with a take-profit of 70 pips at the predetermined price. After filing a complaint, the platform explained that there was no fault on their part and compensated me with 400 USD. However, I suffered a loss of over 2400 USD due to the platform's actions.


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